Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I would like to state that this matter has not been resolved to my sayifaction as the issues have not been completely addressed as stated below.
All I can say is buyer BEWARE. This is the typical response from Mr. [redacted] when he is pressed to deliver upon that for which he has been duly paid, but has not delivered upon. As you can see from his response, nothing is ever his fault and he is always the victim (even at the expense of the satisfaction of his obligations). It is important to note that not everything that Mr. [redacted] said in his response is untrue, 1. He did state that he had a family emergency and claimed that he had to be gone for 4 weeks, but that does not explain why it took him 8 weeks to complete, and only after a deadline was put to Mr. [redacted] to have the swingset completed or issue a complete refeund of our deposit. 2. He did reduce the price of the playset by $200 to offset our inconvenience.
There are also many misrepresentations of the facts. The weather issues that Mr. [redacted] referenced are greatly exaggerated. In fact, there were several days that it rained, but the days that it didn't rain outnumbers the days that it rained 3 to 1 (Mr. [redacted] was apparantly not available to complete during these periods). In fact, Mr. [redacted] would not even consider assembling the playset if there was the slightest change of rain in the 10 day forecast. In addition, Mr. [redacted] has failed to disclose that I fixed a major safety issue as a result of his negligence at my own expense, time, and labor. Another misrepresentation of the facts revolved around the interaction I had with Mr. [redacted]. While I will admit that I did raise my voice out of frustration, I never "yelled" at Mr. [redacted]. In addition, there were never any threats made or attempts to bully Mr. [redacted] in any way. My only goal was to determine how he was going to fix the safety issues with the back of the roof that I had previously noted. Again, this is simply an attempt by Mr. [redacted] to to pass his responsibilities off on the consumer as it is obvious that he has no desire to rectify the safety issues that he has yet to completely fix. It appears that his resolution would be to have me fix it as he feels that he is the one being unfairly treated during this 13+ week ordeal. He has also failed to deliver rings for a trapeze bar that he stated were on backorder, but he would get to us as soon as they were available.
In 30+ years of doing business, I have never submitted a complaint to the Revdex.com, but that is because I have never conducted business with a company that has so little regard for the customers that pay them for their services. Although this is my first compaint to the Revdex.com, it is not the first received about issues with Creative Kids Play Systems and Josh [redacted]. As a consumer that reads this or any other complaints about this company, I would warn you that not all consumers that are dissatified will take the time to inform the public about potential challenges with local businesses. I have discussed this fact with Mr. [redacted] and informed him that numerous complaints about his company were present on Facebook and I was informed by Mr. [redacted] that he didn't care what people said about him on Facebook.
Please do your own research. Look on Facebook, check The Revdex.com, and discuss with previous consumers before assuming that you will be satisfied with this product or company.
Although I do not consider this matter resolved, I lack the confidence in Mr. [redacted]' "professional" abilities to resolve this to my satisfaction. I am just glad no one was hurt as a result of the numerous oversights and safety issues that Mr. [redacted] stated that he fixed in his response to my original complaint.
The safety issues have been completed on 6/25 and before I could finish what I was doing [redacted] confronted me out by the swing set. [redacted] was really hard to talk with and with all the yelling from [redacted] I left the situation. I will be dropping off new roof pieces for Michael to...
install. I will not step foot on property anymore. For the late installation was weather and a family emergency. I did take off $200 for the free airpogo. That Micheal forgot to mention in his letter. Thank you [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I would like to state that this matter has not been resolved to my sayifaction as the issues have not been completely addressed as stated below.
All I can say is buyer BEWARE. This is the typical response from Mr. [redacted] when he is pressed to deliver upon that for which he has been duly paid, but has not delivered upon. As you can see from his response, nothing is ever his fault and he is always the victim (even at the expense of the satisfaction of his obligations). It is important to note that not everything that Mr. [redacted] said in his response is untrue, 1. He did state that he had a family emergency and claimed that he had to be gone for 4 weeks, but that does not explain why it took him 8 weeks to complete, and only after a deadline was put to Mr. [redacted] to have the swingset completed or issue a complete refeund of our deposit. 2. He did reduce the price of the playset by $200 to offset our inconvenience.
There are also many misrepresentations of the facts. The weather issues that Mr. [redacted] referenced are greatly exaggerated. In fact, there were several days that it rained, but the days that it didn't rain outnumbers the days that it rained 3 to 1 (Mr. [redacted] was apparantly not available to complete during these periods). In fact, Mr. [redacted] would not even consider assembling the playset if there was the slightest change of rain in the 10 day forecast. In addition, Mr. [redacted] has failed to disclose that I fixed a major safety issue as a result of his negligence at my own expense, time, and labor. Another misrepresentation of the facts revolved around the interaction I had with Mr. [redacted]. While I will admit that I did raise my voice out of frustration, I never "yelled" at Mr. [redacted]. In addition, there were never any threats made or attempts to bully Mr. [redacted] in any way. My only goal was to determine how he was going to fix the safety issues with the back of the roof that I had previously noted. Again, this is simply an attempt by Mr. [redacted] to to pass his responsibilities off on the consumer as it is obvious that he has no desire to rectify the safety issues that he has yet to completely fix. It appears that his resolution would be to have me fix it as he feels that he is the one being unfairly treated during this 13+ week ordeal. He has also failed to deliver rings for a trapeze bar that he stated were on backorder, but he would get to us as soon as they were available.
In 30+ years of doing business, I have never submitted a complaint to the Revdex.com, but that is because I have never conducted business with a company that has so little regard for the customers that pay them for their services. Although this is my first compaint to the Revdex.com, it is not the first received about issues with Creative Kids Play Systems and Josh [redacted]. As a consumer that reads this or any other complaints about this company, I would warn you that not all consumers that are dissatified will take the time to inform the public about potential challenges with local businesses. I have discussed this fact with Mr. [redacted] and informed him that numerous complaints about his company were present on Facebook and I was informed by Mr. [redacted] that he didn't care what people said about him on Facebook.
Please do your own research. Look on Facebook, check The Revdex.com, and discuss with previous consumers before assuming that you will be satisfied with this product or company.
Although I do not consider this matter resolved, I lack the confidence in Mr. [redacted]' "professional" abilities to resolve this to my satisfaction. I am just glad no one was hurt as a result of the numerous oversights and safety issues that Mr. [redacted] stated that he fixed in his response to my original complaint.
The safety issues have been completed on 6/25 and before I could finish what I was doing [redacted] confronted me out by the swing set. [redacted] was really hard to talk with and with all the yelling from [redacted] I left the situation. I will be dropping off new roof pieces for Michael to...
install. I will not step foot on property anymore. For the late installation was weather and a family emergency. I did take off $200 for the free airpogo. That Micheal forgot to mention in his letter. Thank you [redacted]