Creative Lawn Care

Two payments were made on the account as agreed to by the business representative my husband spoke toOne payment in January and one in February, the day I left a message for them stating payment was sent via our bank bill pay since no one answered their phones after our multiple attempts went unansweredNow the business is publicly making statements - we only have cell phones and have proof of all calls we make and receiveThe company just cannot help themselves with the statements and "records"As previously requested, if the company does not submit our requests within the previous timeframe we are prepared to file for financial legal remedy

I ask for Justin to please call so I could question why these areas look like they had not been done, I received no return calls I contacted another lawn care company and was advised that those areas in question did not appear to have been done There has not been any new grass come up

Please see the attached response that was sent to the Ohio attorney generals officeDue to failure to notify our office of the move the account was activeThere is no way for us to know a homeowner has sold their property without notification from the homeowner

Account has been cleared of charges

Please find attached documentation supporting this claim This is a scan of the advertisement for lawn care services that indicate the requirements for scheduling these services, as noted in the complaint thank you,

Aeration/Seeding was COMPLETED on May 2, Mrs did not call in about "missed" areas until May 27th (when payment was due)After speaking with Justin (the technician) he confirmed ALL areas were completed on the propertyJustin has been a TRUSTED employee with Creative Lawn Care for over
years and is not one to slack and not complete jobsNo other services will be provided to this customer until balance is remitted in full

No attempt at any time was ever made from this client to try to set up payment arrangements or any attempt to make payment. Repeated calls were made (December, January and February at least once a week) to collect on this account on our end.  With NO RESPONSE from the HammelsAs I was able...

to explain to the husband when he called in (was unable to explain the Mrs who refused to listen to anything I had to say and was yelling at me and and then threatened to tell everyone how horrible we are then hung up on me) the last thing I want to do is send one of our customers to collections. 1. I lose money on the payment and 2. I lose future business Had any attempt in payment been made this account would NOT have been sent to collections.

I ask for Justin to please call so I could question why these areas look like they had not been done, I received no return calls.  I contacted another lawn care company and was advised that those areas in question did not appear to have been done.  There has not been any new grass come up.

1. Two payments were made on the account as agreed to by the business representative my husband spoke to. One payment in January and one in February, the day I left a message for them stating payment was sent via our bank bill pay since no one answered their phones after our multiple attempts went unanswered. 2. Now the business is publicly making false statements - we only have cell phones and have proof of all calls we make and receive. The company just cannot help themselves with the false statements and "records". 3. As previously requested, if the company does not submit our requests within the previous timeframe we are prepared to file for financial legal remedy.

Please see the attached response that was sent to the Ohio attorney generals office. Due to failure to notify our office of the move the account was active. There is no way for us to know a homeowner has sold their property without notification from the homeowner.

Our office hours are Monday-Friday 8:30 am- 4:00 pm. We do have voicemail if we are on the phone serving another customer. We have NOT received any voicemail's from this customer concerning the account.  As far as not knowing the amount due: The original invoice was left on the door, PLUS 3...

monthly statements since the origination date.  Not to mention the MULTIPLE calls we have made trying to reach out the them to collect payment.