Creative Lighting Inc.

At this time, I have been contacted directly by Creative Lighting Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
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3/**/14 We shipped the lights, which were sent to us by [redacted] of Creative Lighting on 3/**/14, back to the factory, [redacted] Lighting Inc., [redacted], with a letter explaining the circumstances.
 
3/**/14 We received an e-mail from [redacted], Customer Service, [redacted] Lighting: “First of all we would like to apologize for the frustrations and inconvenience this may have caused. Please be advised a credit will be issued to Creative Lighting in Brooklyn for the material recently returned from [redacted]. Our receiving department has confirmed that a total of 101’ of item INVLED-3-WW (83’ and 18’) was returned.”
 
4/*/14 We replied by e-mail to [redacted]: “Creative Lighting has not issued any credit. If you could expedite the return of our money, we would be very grateful.”
 
4/*/14
We received an e-mail reply from [redacted]: “Please be advised the credit was issued to Creative Lighting today please contact them directly.”
 
4/**/14
We sent an e-mail to [redacted] at [redacted] and to [redacted] via the “MyLife” social media site, complaining that we still had not received our credit.
 
4/**/14
(today’s date) We just checked our American Express account online and still no credit has been posted.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

initially, the manufacturer refused to issue a credit to creative lighting, so a refund was denied. 
after much ado, Creative did receive credit from the manufacturer, and subsequently [redacted]'s amex account was credited in-full. case closed

AS THE CUSTOMER HAS STATED, HE HAS IN THE END RECEIVED A FULL REFUND FOR THE PURCHASE PRICE. WE CONSIDER THIS CASE CLOSED.
IF THE CUSTOMER WANTS A REFUND FOR ANY ADDITIONAL EXPENSES INCURRED, HE SHOULD CONTACT THE MANUFACTURER.

Revdex.com:
At this time, I have not been contacted by Creative Lighting Inc.regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: [redacted] of Creative Lighting sold LED light strips to us on May *, 2013, with his assurance that they would flex around our oval luminaire. We did not receive the lights as ordered until July. He came to our apartment on August **, 2013, with the distributor, [redacted], observed that the fixtures were not suitable and took them away. The fixtures were recommended by [redacted] and it is inexplicable that I am being held responsible for the cost of a product that does not function as expected.

A few days ago, on March **, 2014, we were shocked to receive a UPS package from [redacted]'s son [redacted] at Creative Lighting. The package contained not four but two light strips:

1. A strip 84 feet long, representing the sum of three lengths originally ordered (30 feet, 30 feet, 24 feet). This was a continuous replacement strip that was never custom-cut. It was provided as a make-good in July 2013 when the three original strips had the wrong spacing and were returned to [redacted], the manufacturer.

2. A strip 18 feet long. This is 6 feet shorter than the 24-foot strip we had in our apartment in July 2013. I personally measured the 24-foot strip at that time, the only one from the original shipment that was the correct spacing. As for what happened to the missing 6 feet, perhaps [redacted] or [redacted] could shed some light on that.

There was no packing slip or note with the parcel we received on 3/**. We have heard nothing from [redacted] about why this was sent to us.

Please review the circumstances which led to this situation:

1. On the advice of our architect, [redacted], we asked for a [redacted]ple to confirm the correctness of the order, which in good faith and to expedite the order, we paid in advance and in full. For the next 4 weeks we sent 5 or 6 e-mails asking again for a [redacted]ple. These went to [redacted] and ultimately to [redacted] Customer Service. Had a [redacted]ple or a shop drawing been submitted, the order would have been stopped at once.

2. [redacted]'s e-mail of June [redacted] said that the [redacted]ple would be provided as part of the order. How would that have been helpful in making sure that the product was appropriate? “[redacted], the [redacted]ples you have requested were included as part of the order. There were no instructions on our order to separetly ship the [redacted]ples. [That is between [redacted] and [redacted]; see item 3.] This order shipped complete on 5/**: Tracking #[redacted]. I apologize for any frustration this has caused you. Sincerely, [redacted] Lighting”.

3. [redacted] kept telling us all during May 2013 that he was asking for the [redacted]ple ASAP. My architect and another fixture manufacturer representative both assure me that orders for special fixtures are customarily confirmed with shop drawings, [redacted]ple, or other means exactly so this type of situation is avoided.

4. We asked [redacted] for tech assistance once the problem with the lights was apparent. These requests went unanswered, per the e-mail below from our architect. This is how they deal with customers in good faith?

From: [redacted]

Sent: Tuesday, July **, 2013 8:43 AM

To: [redacted] Cc: [redacted]

Subject: 155 Dance Light

Since I saw the roll of lights delivered on Thursday for the Dance Lights, I have been worried about how they would neatly follow the arcs of glass. I spoke with [redacted] about this yesterday morning and he said the flat sections of cable would kink up because the nodes containing the LED elements do not rotate as expected. The fixture specs say that it will follow a curve, but I think we need to understand how that is accomplished before the electrician invests any time experimenting. [redacted] recommended this fixture so I wrote to him Monday morning asking for the manufactures instructions for installation along a curve and have not yet heard back. [redacted] has been unable to reach a tech person at the manufacturer. So I suggest that the Dance Light fixture not be installed until we have clear directions for the supplied item.

Thanks,

[redacted] 5. [redacted] took back the lights but kept our money, so we lodged a dispute to this transaction with our American Express Card. In response [redacted] generated a response in December 2013 that the material was "custom cut and non returnable". That was the first we heard of such a policy. It is interesting that in August 2013 [redacted] and [redacted], of Enterprise Lighting Sales (the distributor) told us that [redacted] would accept a return for a 25% restocking fee (of [redacted]'s cost, not ours). There was no statement of custom-cut/non-returnable printed on our sales slip, credit-card charge slip, or our Creative Lighting invoice. In any event, if the fixtures delivered to me last week are the [redacted]e ones, the “custom cutting” is incorrect and the fixtures would not have worked anyway.

Our order with Creative Lighting was over $40,000, not a trivial sum. I am sure that [redacted] and Creative Lighting will continue their productive association, and that both wish to be proud of the manner in which they work with the design community who specify lighting products, thereby creating sales. Our architect and the manufacturer’s representative who recommended Creative Lighting are both very disappointed by this turn of events.Desired Settlement: Accept back the merchandise (again) and refund the purchase price of $8,967.49

Consumer

Response:

At this time, I have been contacted directly by Creative Lighting Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

3/**/14 We shipped the lights, which were sent to us by [redacted] of Creative Lighting on 3/**/14, back to the factory, [redacted] Lighting Inc., [redacted], with a letter explaining the circumstances.

3/**/14 We received an e-mail from [redacted], Customer Service, [redacted] Lighting: “First of all we would like to apologize for the frustrations and inconvenience this may have caused. Please be advised a credit will be issued to Creative Lighting in Brooklyn for the material recently returned from [redacted]. Our receiving department has confirmed that a total of 101’ of item INVLED-3-WW (83’ and 18’) was returned.”

4/*/14 We replied by e-mail to [redacted]: “Creative Lighting has not issued any credit. If you could expedite the return of our money, we would be very grateful.”

4/*/14

We received an e-mail reply from [redacted]: “Please be advised the credit was issued to Creative Lighting today please contact them directly.”

4/**/14

We sent an e-mail to [redacted] at [redacted] and to [redacted] via the “MyLife” social media site, complaining that we still had not received our credit.

4/**/14

(today’s date) We just checked our American Express account online and still no credit has been posted.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

initially, the manufacturer refused to issue a credit to creative lighting, so a refund was denied.

after much ado, Creative did receive credit from the manufacturer, and subsequently [redacted]'s amex account was credited in-full. case closed

Business

Response:

AS THE CUSTOMER HAS STATED, HE HAS IN THE END RECEIVED A FULL REFUND FOR THE PURCHASE PRICE. WE CONSIDER THIS CASE CLOSED.

IF THE CUSTOMER WANTS A REFUND FOR ANY ADDITIONAL EXPENSES INCURRED, HE SHOULD CONTACT THE MANUFACTURER.

Consumer

Response:

At this time, I have not been contacted by Creative Lighting Inc.regarding complaint ID [redacted].

Sincerely,