Creative Media Consultants Inc

Our clients that are published in our Top Professionals Registry are selectively picked according to their credentialsThey are called 6-months before the book is published to let them know that they have been selected as the top professional of their fieldAt this time they are asked
if they wish to accept this honor. After the work has been completed and we are getting ready to ship the registry out, the clients are given a courtesy call from our shipping deptto ensure that the client still wants to receive a copy of the book in which their biography is publishedIf the client does not wish to continue with the purchase, which *** *** stated she didn't want to continue with purchasing the registry, she was then advised by the representative that we would remove her from the registry and she would not be contacted againShe then called in and spoke with Jennifer Matthews, the customer service supervisor, who assured her multiple times that her card would not be charged and that her account with us would be closed moving forward meaning she would not be included in our registry and she would not be contacted as per her requestI'm not quite sure why it was necessary for her to make a complaint to the Revdex.com when she spoke with a supervisor directly who explained to her that there was no reason for her to be concernedAgain, so that *** *** is put at ease, I will re-state the fact that *** ***'s credit card was NOT charged after she stated that she did not wish to receive the registry nor has *** *** been contacted since she was spoken to that day by the representative and a supervisorIf there are any other questions or concerns regarding this matter please let me know or contact the office at ###-###-####Thanks!

One of our representatives did indeed speak with *** in When the work had been completed for her one of our representatives then contacted her to take the payment for the work that had been doneAt this time *** decided that she did not wish to continue working with our company as she
did not remember speaking with anybody in *** was adamant about not wanting to proceed and requested that we not take the original verbally agreed upon payment. We DID NOT take any payment from *** in nor did we take any payment from *** in 2015, as per her request, and we do not plan on taking any payment from her at anytime in the future. She was not contacted by the staff here after she told us that she did not want to work with us and not to take any payment and nobody plans on contacting her at any time in the futureHer contact information was actually removed from our database to ensure that she was not contacted by any member of the Creative Media staffIf any other information is needed regarding this matter please let us knowThanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was very careful and deliberate in crafting my original complaint to make sure that I only included facts that were entirely factual and supported by evidence. Unfortunately, CMC did not extend the same courtesy. While I did originally accept the $offer, this contract was later verbally altered by a partner of CMC, Matthew J***, when he offered to refund the $in exchange for the lesser fee of $ I did NOT agree to additional charges. In fact the claim is ridiculous as, at that point, I had been spent considerable effort attempting to procure a refund. In addition, I never claimed that CMC was responsible for the unauthorized $charge that appeared on my credit card. That information was provided to offer context to my claim. I clearly stated that it was a company that partners with CMC and I also stated that the CEO of that company took responsibility of the situation and immediately provided a full refund It is true that I have received a refund of $This sum is clearly not the $promised by CMC, but after talking to the manager, Mike M***, it was clear that CMC was not going to uphold their verbal contact I find this very ironic as the original contract with CMC was entirely verbal as well CMC provided “evidence” that the services purchased with the $had already been delivered and could, therefore, not be refunded. What he did not disclose is that this $purchased years of services of which we have only used three months. It is difficult to believe that CMC was able to provided five years’ worth of service in that limited time span In all honesty, I had not planned on continuing my claim with the Revdex.com. However, after reading the blatant untruths and half-truths in CMC’s response, I feel I have an obligation to respond and clarify the matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was very careful and deliberate in crafting my original complaint to make sure that I only included facts that were entirely factual and supported by evidence. Unfortunately, CMC did not extend the same courtesy. While I did originally accept the $offer, this contract was later verbally altered by a partner of CMC, Matthew J***, when he offered to refund the $in exchange for the lesser fee of $ I did NOT agree to additional charges. In fact the claim is ridiculous as, at that point, I had been spent considerable effort attempting to procure a refund. In addition, I never claimed that CMC was responsible for the unauthorized $charge that appeared on my credit card. That information was provided to offer context to my claim. I clearly stated that it was a company that partners with CMC and I also stated that the CEO of that company took responsibility of the situation and immediately provided a full refund It is true that I have received a refund of $This sum is clearly not the $promised by CMC, but after talking to the manager, Mike M***, it was clear that CMC was not going to uphold their verbal contact I find this very ironic as the original contract with CMC was entirely verbal as well CMC provided “evidence” that the services purchased with the $had already been delivered and could, therefore, not be refunded. What he did not disclose is that this $purchased years of services of which we have only used three months. It is difficult to believe that CMC was able to provided five years’ worth of service in that limited time span In all honesty, I had not planned on continuing my claim with the Revdex.com. However, after reading the blatant untruths and half-truths in CMC’s response, I feel I have an obligation to respond and clarify the matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Creative Media Consultants Inc regarding complaint ID ***.I never heard from them for several months and I think that they are purposely avoiding and correspondence with me. I really believe that they have scammed me
out of a large sum of money for services that were non productive and non existent. Their employee Mathew J*** told me one price and made several charges on my credit card which he promised would be reversed but never were. Mathew has since left the company so I am told. I was first told he had a heart attack and was on a leave of absence. I was later told that he was fired because of what he did with me I will continue to fight this case and if they do not refund the money I want them to be aware that I will contact the public television news media and newspapers so that the public will become wary of dealing with this company which will raise a lot of red flags along with hainge the news media create an investigation on this company. I will contact the New York Attorney General and the Federal Trade Commission to have this company under investigation for possible fraud in possibly scamming other people out of their money as they did with me. If they want to avoid any possible legal actions I will make they better write a certified check for the full disputed amount made out to me and sent to my apartment by certified mail. They know where I liveSincerely,*** ***

To Whom It May Concern, We were unaware of the fact that [redacted] had a problem. When a representative spoke with her on January [redacted], she agreed to the purchase and gave the representative her credit card number to proceed. A compliance director even got on the phone also to...

confirm that [redacted] was okay with the transaction. We e-mailed her the invoice within 24 hours and mailed a copy out as well. At the bottom of this invoice it states that if a client would like to cancel the order, they can contact us within 72-hours and receive a guaranteed refund. [redacted] never contacted us via telephone to express her concern nor did she contact us via e-mail after we sent the invoice to her. If [redacted] would have just contacted us, she would have learned that we would have had no problem refunding her money back to her even if it was past our 72 hour cancellation period stated in our Terms and Conditions. Unfortunately for us, we now have a bad review with the Revdex.com all because [redacted] couldn't just call us and deal with us directly. Despite the fact that we do have [redacted] on tape reading her credit card number to a representative and agreeing not only once but twice to the order, we have refunded the $399.99 back to [redacted] so as to avoid any more of a hassle. I have attached the receipt from the refund as proof of the credit and I have also sent a copy of the refund receipt to [redacted] as well so she has a copy just in case she needs it.

Our clients that are published in our Top Professionals Registry are selectively picked according to their credentials. They are called 6-9 months before the book is published to let them know that they have been selected as the top professional of their field. At this time they are...

asked if they wish to accept this honor. After the work has been completed and we are getting ready to ship the registry out, the clients are given a courtesy call from our shipping dept. to ensure that the client still wants to receive a copy of the book in which their biography is published. If the client does not wish to continue with the purchase, which [redacted] stated she didn't want to continue with purchasing the registry, she was then advised by the representative that we would remove her from the registry and she would not be contacted again. She then called in and spoke with Jennifer Matthews, the customer service supervisor, who assured her multiple times that her card would not be charged and that her account with us would be closed moving forward meaning she would not be included in our registry and she would not be contacted as per her request. I'm not quite sure why it was necessary for her to make a complaint to the Revdex.com when she spoke with a supervisor directly who explained to her that there was no reason for her to be concerned. Again, so that [redacted] is put at ease, I will re-state the fact that [redacted]'s credit card was NOT charged after she stated that she did not wish to receive the registry nor has [redacted] been contacted since she was spoken to that day by the representative and a supervisor. If there are any other questions or concerns regarding this matter please let me know or contact the office at ###-###-####. Thanks!

One of our representatives did indeed speak with [redacted] in 2014. When the work had been completed for her one of our representatives then contacted her to take the payment for the work that had been done. At this time [redacted] decided that she did not wish to continue working with our company as she did...

not remember speaking with anybody in 2014. [redacted] was adamant about not wanting to proceed and requested that we not take the original verbally agreed upon payment. We DID NOT take any payment from [redacted] in 2014 nor did we take any payment from [redacted] in 2015, as per her request, and we do not plan on taking any payment from her at anytime in the future. She was not contacted by the staff here after she told us that she did not want to work with us and not to take any payment and nobody plans on contacting her at any time in the future. Her contact information was actually removed from our database to ensure that she was not contacted by any member of the Creative Media staff. If any other information is needed regarding this matter please let us know. Thanks!

Revdex.com:At this time, I have not been contacted by Creative Media Consultants Inc regarding complaint ID [redacted].
I never heard from them for several months and I think that they are purposely avoiding and correspondence with...

me.  I really believe that they have scammed me out of a large sum of money for services that were non productive and non existent.  Their employee Mathew J[redacted] told me one price and made several charges on my credit card which he promised would be reversed but never were. Mathew has since left the company so I am told.  I was first told he had a heart attack and was on a leave of absence.  I was later told that he was fired because of what he did with me.  I will continue to fight this case and if they do not refund the money I want them to be aware that I will contact the public television news media and newspapers so that the public will become wary of dealing with this company which will raise a lot of red flags along with  hainge the news media create an investigation on this company. I will contact the New York Attorney General and the Federal Trade Commission to have this company under investigation for possible fraud in possibly scamming other people out of their money as they did with me.  If they want to avoid any possible legal actions I will make they better write a certified check for the full disputed amount made out to me and sent to my apartment by certified mail.  They know where I live. Sincerely,[redacted]

[redacted] is making untrue statements. He was contacted on May **, 2015, and agreed to a $999.99 purchase. On June **, 2015, he was contacted and agreed to purchase $749.99 of marketing from Creative Media Consultants. We never charged him in the amount of $1,499.99 on one sale ticket, as he...

claims. However, on July **, 2015, we refunded him $749.99. Attached is the refund receipt as well as [redacted] tracking, showing proof of delivery of items purchased. One of our managers spoke to [redacted] and informed him that he was refunded the $749.99 and we feel that there should be no other refunds given at this time as the situation was successfully resolved between our company and [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom It May Concern,
 
We were unaware of the fact that [redacted] had a problem. When a representative spoke with her on January [redacted], she agreed to the purchase and gave the representative her credit card number to proceed. A compliance director even got on...

the phone also to confirm that [redacted] was okay with the transaction. We e-mailed her the invoice within 24 hours and mailed a copy out as well. At the bottom of this invoice it states that if a client would like to cancel the order, they can contact us within 72-hours and receive a guaranteed refund. [redacted] never contacted us via telephone to express her concern nor did she contact us via e-mail after we sent the invoice to her. If [redacted] would have just contacted us, she would have learned that we would have had no problem refunding her money back to her even if it was past our 72 hour cancellation period stated in our Terms and Conditions. Unfortunately for us, we now have a bad review with the Revdex.com all because [redacted] couldn't just call us and deal with us directly. Despite the fact that we do have [redacted] on tape reading her credit card number to a representative and agreeing not only once but twice to the order, we have refunded the $399.99 back to [redacted] so as to avoid any more of a hassle. I have attached the receipt from the refund as proof of the credit and I have also sent a copy of the refund receipt to [redacted] as well so she has a copy just in case she needs it.

Review: I got a phone call from this organization saying that in December 2014 I agreed to participate in their Who's Who directory. They say they have a credit card on file that I supposedly gave them in 2014. They said that I agreed to spend close to $ 500 to A$ 900.00 to be in their directory. I barely make $38,000 a year salary and there is no way in hell, excuse my language I would have agreed to spend that kind of money doing this. They call me up today saying that they have me all printed up in the 2015 directory and I never authorized this and are ready to utilize my credit card for payment. I asked them for the last 4 digits of my credit card that I had given them and the whole number. I have already told them I do not want to be involved in this directory at all. I am going to notify the fraud department at my bank tomorrow and tell them if this company tries to debit my account to not allow it. I have never been treated as rude and bullied as much in the conversation that I had with the gentleman on the phone.Desired Settlement: I do not want my banking account debited for any amount from this company and no more contact ever from them . I do not want to be included in any media from their company.

Business

Response:

One of our representatives did indeed speak with [redacted] in 2014. When the work had been completed for her one of our representatives then contacted her to take the payment for the work that had been done. At this time [redacted] decided that she did not wish to continue working with our company as she did not remember speaking with anybody in 2014. [redacted] was adamant about not wanting to proceed and requested that we not take the original verbally agreed upon payment. We DID NOT take any payment from [redacted] in 2014 nor did we take any payment from [redacted] in 2015, as per her request, and we do not plan on taking any payment from her at anytime in the future. She was not contacted by the staff here after she told us that she did not want to work with us and not to take any payment and nobody plans on contacting her at any time in the future. Her contact information was actually removed from our database to ensure that she was not contacted by any member of the Creative Media staff. If any other information is needed regarding this matter please let us know. Thanks!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contracted the services of Creative Media in May. Following this transaction, where I was assured that no further purchases would be needed, I was bombarded with sales calls asking for hundreds of dollars more. I clearly told these individuals NO and requested that I be removed from any and all contact lists. In June, I was contacted by Matthew J[redacted] of Creative Media who informed me that I had been fraudulently charged an additional $1499.99 (the $1499.99 was refunded after I personally contacted the CEO of the subsidiary organization) He then offered to help "resolve" the fraudulent charge. He also offered to refund my original $999.99 charge to recompense me for my inconvenience. In return I agreed to a lesser fee of $749.99 contingent upon the refund of the original $999.99. At this point, the additional $749.99 was charged to my card and no subsequent refund was offered in direct violation of our contract. I have contacted both Matthew J[redacted] and Michael M[redacted] of the issue several times and was verbally promised that the refund would happen immediately. It has now been several weeks and there has been no refund.Desired Settlement: He also offered to refund my original $999.99 charge to recompense me for my inconvenience. In return I agreed to a lesser fee of $749.99 contingent upon the refund of the original $999.99. At this point, the additional $749.99 was charged to my card and no subsequent refund was offered in direct violation of our contract. I have contacted both Matthew J[redacted] and Michael M[redacted] of the issue several times and was verbally promised that the refund would happen immediately. It has now been several weeks and there has been no refund.

Business

Response:

[redacted] is making untrue statements. He was contacted on May **, 2015, and agreed to a $999.99 purchase. On June **, 2015, he was contacted and agreed to purchase $749.99 of marketing from Creative Media Consultants. We never charged him in the amount of $1,499.99 on one sale ticket, as he claims. However, on July **, 2015, we refunded him $749.99. Attached is the refund receipt as well as [redacted] tracking, showing proof of delivery of items purchased. One of our managers spoke to [redacted] and informed him that he was refunded the $749.99 and we feel that there should be no other refunds given at this time as the situation was successfully resolved between our company and [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was very careful and deliberate in crafting my original complaint to make sure that I only included facts that were entirely factual and supported by evidence. Unfortunately, CMC did not extend the same courtesy. While I did originally accept the $999.99 offer, this contract was later verbally altered by a partner of CMC, Matthew J[redacted], when he offered to refund the $999.99 in exchange for the lesser fee of $749.99. I did NOT agree to additional charges. In fact the claim is ridiculous as, at that point, I had been spent considerable effort attempting to procure a refund. In addition, I never claimed that CMC was responsible for the unauthorized $1499.99 charge that appeared on my credit card. That information was provided to offer context to my claim. I clearly stated that it was a company that partners with CMC and I also stated that the CEO of that company took responsibility of the situation and immediately provided a full refund. It is true that I have received a refund of $749.99. This sum is clearly not the $999.99 promised by CMC, but after talking to the manager, Mike M[redacted], it was clear that CMC was not going to uphold their verbal contact. I find this very ironic as the original contract with CMC was entirely verbal as well. CMC provided “evidence” that the services purchased with the $999.99 had already been delivered and could, therefore, not be refunded. What he did not disclose is that this $999.99 purchased 5 years of services of which we have only used three months. It is difficult to believe that CMC was able to provided five years’ worth of service in that limited time span. In all honesty, I had not planned on continuing my claim with the Revdex.com. However, after reading the blatant untruths and half-truths in CMC’s response, I feel I have an obligation to respond and clarify the matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: They called and have billed me for a membership that I did not consent to. They have sent me and invoice which I refuse to pay.Desired Settlement: Have them cancel the invoice.

Business

Response:

To Whom It May Concern, We were unaware of the fact that [redacted] had a problem. When a representative spoke with her on January [redacted], she agreed to the purchase and gave the representative her credit card number to proceed. A compliance director even got on the phone also to confirm that [redacted] was okay with the transaction. We e-mailed her the invoice within 24 hours and mailed a copy out as well. At the bottom of this invoice it states that if a client would like to cancel the order, they can contact us within 72-hours and receive a guaranteed refund. [redacted] never contacted us via telephone to express her concern nor did she contact us via e-mail after we sent the invoice to her. If [redacted] would have just contacted us, she would have learned that we would have had no problem refunding her money back to her even if it was past our 72 hour cancellation period stated in our Terms and Conditions. Unfortunately for us, we now have a bad review with the Revdex.com all because [redacted] couldn't just call us and deal with us directly. Despite the fact that we do have [redacted] on tape reading her credit card number to a representative and agreeing not only once but twice to the order, we have refunded the $399.99 back to [redacted] so as to avoid any more of a hassle. I have attached the receipt from the refund as proof of the credit and I have also sent a copy of the refund receipt to [redacted] as well so she has a copy just in case she needs it.