Creative Outdoor Distributor

After completing my investigation what I found out was that they have been getting there orders 100% and the deal was this amount that [redacted] has a dispute about is a frtcharge and after looking up everything we don’t pay frt On their orders So the owner got involved himself here and stated if they did a $he would agree to give them a $credit which would have been half the amount of what the frt would be We are charged for what goods where shipped to his location but we were willing to split the amountSo, I guess what I am really confused about again is they get all their product they don’t have a problem with the product we ship them but because we won’t give them the complete Frt amount they want to contact the Revdex.comand complainKeep in mind they get a very Competitive cost now on Licensed goodsAll coca Cola products so to go the Revdex.com over a $credit for Frt that they are actually responsibility for is really something that is not Really fair to us and maybe I need to do a complaint on them that is that really fair business practiceAnywaysI haven’t even seen that $order yet so really is there a discussion here..??? We are willing to give them Credit for $on a $order and that is being very generous I guess that is what the agreement wasbut, I don’t understand why they think this is a Revdex.com issueDo they not like their product.??

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company did indeed respond back on Jan 5thThe email stated exactly this (We will be shipping out the next batch of game tables on the 19thYou are on the priority list)This was now the 7th different date given to me since the purchase on Sept 28thI responded back to the email expressing my displeasure but agreed to wait once againI emailed the company on Jan 19th and again on Jan 20th asking for a tracking numberThe company did not respond to meI called the company on Jan 21st and spoke with a customer service repThis person named [redacted] told me my product is not going to be shipped until next week, maybe the week afterI don't understand how a company can continue to lie to a customer like thisAll I'm asking is for the delivery of the product that I had purchased almost months ago Regards, [redacted] ***

Revdex.com Of San Diego in Response to the complaint that we received on Jan 5th of 2016, I was actually talking to the customer that day working out a solution.
The customer had purchased two items at this particular Fair in *** *** ** *** *** **, On September 28th 1st
item being a Green Wagon which was shipped
complete prior to the Christmas Holiday in FullThe additional item we have contacted them with an alternative solution to give them a discount to
wait for the next batch of Game Tables to arriveI am waiting for their reply at this timeThank you Manager Creative Outdoor Distributor

I have sent this information and offered her and similar style half price...Ms***,I first would like to apologize this should never have gotten to this level or my desk, when it comes this far trust me heads are turning this morning as whyWe have a customer that is not happy, because I have
always told my sales force, Customer service force, account deptI think you get where I am going that Without customers nobody gets paid around hereSo, I looked into it as I sure you wanted to know why would put it out there and then not have stockwell, it was a good Bad issue, we had stock and the minute they put it out thereThat day we sold out of all the goods, we had brought in the entire amount of sales we had sold the previous yearAnd never expected this great of a turnaroundWe do have a straight bench that I can offer you at half the price if you would like $plus $for frtso it would be a total of $75Complete out the doorwe do have in stock and can ship it to you ASAP!!! If you want I can send you a pictured of it or you can view in the catalog on our website as well so you can make a decision its very similar to the curve bench … I sincerely apologize either way this is not how we normally do business and I am not sure why you weren’t takin care of right away… I can’t make excuses for anyone else I can only go forward and try and fix this situation here today… Thank you for your patience if you let me know either way I will handle immediately ..And thank you.*** ***COO Creative Outdoor Distributor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reject the proposal because if the check was sent overnight, then I should have received it by now and I have notThis business continues to make promises.
Regards,
*** ***

Revdex.com Of San Diego in Response to the complaint that we received on Jan 5th of 2016, I was actually talking to the customer that day working out a solution. The customer had purchased two items at this particular Fair in [redacted], On September 28th 1st item being a Green...

Wagon which was shippedcomplete prior to the Christmas Holiday in Full. The additional item we have contacted them with an alternative solution to give them a discount to wait for the next batch of Game Tables to arrive. I am waiting for their reply at this time.Thank you Manager Creative Outdoor Distributor

We will issue the full refund to the customer today and will overnight the said check refund. Rest assured that the customer will be taken cared of in the best way we can.

We have given her a refund she should have rec that last night please check and we have her a free 6 seater straight bench (unit).. Not sure what else we can do for her to make this situation better. The refund had tried to go thru several times, not that this is an excuse [redacted] was having some issue we took the slack for their issues which is fine if we would of had the product none of this would of ever happened.. I guess if this isn't what she wanted tell us what would make her happy.. We followed thru with [redacted] last night her money was refunded and here is her tracking number on her 6 person straight bench FedEx#[redacted] she will have next Wed at her home. Sept 6th ... Thank you Creative Outdoor Distributor ..

After completing my investigation what I found out was that they have been getting there orders 100% and the deal was this amount that [redacted] has a dispute about is a frt. charge and after looking up everything we don’t pay frtOn their orders.  So the owner got involved...

himself  here and stated  if they did a $5000 he would agree to give them a $700 credit which would have been half the amount of what the frt would be .. We are  charged for what goods where shipped to his location but we were willing to split the amount.. So, I guess what I am really confused about again is they get all their product they don’t have a problem with the product we ship them but because we won’t give them the complete Frt amount they want to contact the Revdex.com.and complain. Keep in mind they get a very Competitive cost now on Licensed goods.. All coca Cola products so to go the Revdex.com over a $700 credit for Frt that they are actually responsibility  for is really something that is notReally fair to us and maybe I need to do a complaint on them that is that really fair business practice.. Anyways.. I haven’t even seen that $5000 order yet so really is there a discussion here..???We are willing to give them Credit for $700 on a $5000 order and that is being very generous I guess that is what the agreement was.. but, I don’t understand why they think this is a Revdex.com issue.. Do they not like their product.??

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I reject the proposal because if the check was sent overnight, then I should have received it by now and I have not. This business continues to make false promises. 
Regards,
[redacted]

After completing my investigation what I found out was that they have been getting there orders...

100% and the deal was this amount that [redacted] has a dispute about is a frt. charge and after looking up everything we don’t pay frt
On their orders.  So the owner got involved himself  here and stated  if they did a $5000 he would agree to give them a $700 credit which would have been half the amount of what the frt would be .. We are  charged for what goods where shipped to his location but we were willing to split the amount.. So, I guess what I am really confused about again is they get all their product they don’t have a problem with the product we ship them but because we won’t give them the complete Frt amount they want to contact the Revdex.com.
and complain. Keep in mind they get a very Competitive cost now on Licensed goods.. All coca Cola products so to go the Revdex.com over a $700 credit for Frt that they are actually responsibility  for is really something that is not
Really fair to us and maybe I need to do a complaint on them that is that really fair business practice.. Anyways.. I haven’t even seen that $5000 order yet so really is there a discussion here..???
We are willing to give them Credit for $700 on a $5000 order and that is being very generous I guess that is what the agreement was.. but, I don’t understand why they think this is a Revdex.com issue.. Do they not like their product.??

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I was offered a full refund which I have not received. The service [redacted] has sent me 2 notices stating that there was no funds from Creative Outdoors to send me. I notified my credit card agency on 8/28/17 and they are issuing me a refund and my credit card company is planning to go go after Creative Outdoors to get my refund. Also I was promised a free bench and never received the free bench.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company did indeed respond back on Jan 5th. The email stated exactly this (We will be shipping out the next batch of game tables on the 19th. You are on the priority list). This was now the 7th different date given to me since the purchase on Sept 28th. I responded back to the email expressing my displeasure but agreed to wait once again. I emailed the company on Jan 19th and again on Jan 20th asking for a tracking number. The company did not respond to me. I called the company on Jan 21st and spoke with a customer service rep. This person named [redacted] told me my product is not going to be shipped until next week, maybe the week after. I don't understand how a company can continue to lie to a customer like this. All I'm asking is for the delivery of the product that I had purchased almost 4 months ago.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company did indeed respond back on Jan 5th. The email stated exactly this (We will be shipping out the next batch of game tables on the 19th. You are on the priority list). This was now the 7th different date given to me since the purchase on Sept 28th. I responded back to the email expressing my displeasure but agreed to wait once again. I emailed the company on Jan 19th and again on Jan 20th asking for a tracking number. The company did not respond to me. I called the company on Jan 21st and spoke with a customer service rep. This person named [redacted] told me my product is not going to be shipped until next week, maybe the week after. I don't understand how a company can continue to lie to a customer like this. All I'm asking is for the delivery of the product that I had purchased almost 4 months ago.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Our complain was about the credit of $ $1,470.91 for defective products that was not refunded to us. It seems that they do not understand the issue. It is not about the freight charge because we pay the shipping cost when ordering. Since, they insist on giving us credit of $700 for $5000 order, we are willing to accept $750.00 credit and just refund (return) this amount on our credit card for the conclusion of this matter.
Regards,
[redacted]