Creative Playrooms, Inc.

In response to the above complaint, we make every attempt to follow the feeding and napping schedule that is provided to us by the parent. On the day in question, your child had a morning bottle, and a bottle at 1pm. He was scheduled to be fed another bottle after 4 pm, however, as already explained...

by the staff, he was busy playing and not particularly interested in taking his bottle exactly at that time. A caregiver needs to be able to provide some ?exibility to the child.Your statement is attempting to make it appear as though the staff literally forgot to feed your child a bottle, and that is not the case.The state requires child care centers to have a diaper changing policy. It is our policy to check and/or change a child every two hours, unless the parents request otherwise. If your child's diaper was wet upon your arrival, this does not mean that he had been wet for any length of time. Your child had been changed several times. It is quite possible that he wet his diaper 5 or 10 minutes before your arrival. Your complaint is attempting to indicate that we would allow a child to remain wet and uncomfortable, which is not true.As an employer we are not at liberty to discuss what you refer to as your "favorite teacher“. We maintain certain child care staff ratios, and in the event of a staff member absence, we have substitutes that are called in.Our policy is to turn off your door FOB as soon as you withdraw, thus your security door FOB stopped working immediately upon your withdrawal. Parents are still ask to return their security Key Fobs when they withdraw. Since you indicated in your complaint that you were concerned about safety, we are questioning why you continue to keep possession of the door FOB? Again, it seems that you are attempting to use this to make us appear to be relaxed in our policies.We have an open door policy for parents, and many times you have visited with your son during the rooming and at lunch time and had no complaints. when you informed the Director you were withdrawing, she did attempt to speak with you but you were not receptive to discussion. Perhaps your feeling of being upset is more related to what you refer to as your favorite teacher not being there.We have been in business for over 47 years and work very hard to provide a quality child care setting and educational program for the children and the parents.We do wish you the best going forward.Sincerely,[redacted],Operational Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
'd like to go through what was provided by Creative Playrooms step by step to clear up a few issues:1)  I understand that there needs to be some flexibility in schedules regarding bottles/naps/diaper changes. My son was to be given a bottle every three hours. He did receive a morning bottle and one at 1:00, which I gave him on my lunch break. This means that he was due to receive another at 4:00, and one of the permanent workers of the Strongsville Branch wrote this on the paper and told the girls from Westlake to give him a bottle no later than 4:30 (as I said, I understand the need for flexibility, and this half hour should have provided that). When I picked him up at 5:00, he still had not received a bottle, bringing it to a full 4 hours. I know that he was "playing" and didn't seem fussy to them, but when I got there, he had tears in his eyes and he was hungry. I've never seen him take a bottle as quickly as he did when I had to reach behind my front car seat to hold the bottle for him while I was driving down the road to make it to another appointment. And to be candid, it was an appointment to check out another daycare because I was already starting to see red flags earlier in the week.2)  Regarding his diaper. I know that he could have just wet himself right when I picked him up, but according to the paper (which I have at home), it had been over two hours since he'd been changed and/or checked. This is a violation of your state policy. I do not believe that you'd allow a child to remain wet and uncomfortable, but it just didn't seem like the workers that day had any regard for the schedule that was given to them. I do not place the blame on them at all. They were in a new environment with new kids they didn't know. I would have thought that the Director would have made sure that all of the policies were being followed according to the kids' normally daily routines.3)  This brings me to the issue of substitutes. I am not filing this complaint simply because of my lack of understanding as to why my "favorite" teacher was no longer there. My confusion arose when one of the hardest workers they had who made sure that my son and all the other babies in the room were taken care of was gone all of the sudden and there were still people there who didn't put forth half as much effort or care toward the babies.4)  Regarding the FOB, I kept and destroyed the FOB for multiple reasons. First of all, upon telling L[redacted] that I would be withdrawing my son, she never even bothered to ask for it back. I would have thought that there was a procedure to be followed whenever a child is withdrawn and Lisa failed to say anything more than, "Okay." Creative Playrooms Strongsville may not be relaxed in its policies, but I do believe that L[redacted] should at least make an effort to ask for key FOBs back, especially since we put down a deposit when we received them. She never even made it an option.5)  Finally, I'd like to clear up how the conversation between L[redacted] and me happened. When I walked in that morning, I packed up all of my items and put them in my car before L[redacted] was even there, and then I waited until she came in. I had her sign my tax forms so that I could get my refund from my flex plan and then I asked her for [redacted]'s medical release policy so that I could give it to the next daycare. I said, "He's out." L[redacted] said, "Today?" I continued, "No, he's out for good. We're pulling him."  To which L[redacted] responded, "Okay." Then she made a copy of his medical release form and tried to give me the copy. I asked for the original and said, "I wish it hadn't happened like this, L[redacted], but our son has two basic needs - to be fed and to be changed. With a rotating staff, I don't feel like you can guarantee that he'll be provided that." L[redacted] shrugged and turned around. I grabbed my son's piece of infant artwork off the wall, hugged the remaining infant room teachers and thanked them for caring for my child, and left. I did visit daily at lunch time and popped in whenever I could because I love my son and if it were up to me, he wouldn't be in daycare at all. But very few families can survive on one income anymore, and we are dealing with that. During my time there, I did see things that concerned me, but because they didn't directly affect my son, I never thought it was my place to say anything. There were times that the teachers I trusted weren't there late in the day due to their schedules, and when I knew this, I often came early and took my son home so he wasn't under the care of other employees. Additionally, I thought it was very unprofessional that the Director walked around barefoot and was seemingly never in her office. More than once, I saw new families showing up on their first day and waiting outside of the door because L[redacted] wasn't there to buzz them in and get them set up. What it comes down to in my eyes is poor leadership. I hope this clears some things up. I'm a very understanding and flexible parent, and I know that taking care of 12 children in one room with two adults isn't easy. Some people can manage it, some people can't. Aside from H[redacted] and B[redacted], I'm not sure there's anyone there right now who could handle it, and that is why my son is no longer there.Please feel free to contact me with any questions.
Regards,
[redacted]