Creative Property Management, Inc.

Tenants were charged a (Minimum charge) for carpet shampooing of $and $for Apartment cleaning as stated in lease The $is a cleaning charge The cleaners get $per hour, because it is a fee that was paid out we are unable to give it back The property was cleaned because it had not been cleaned to move in standards

Initial Business Response /* (1000, 8, 2015/12/02) */
Creative Property Management (CPM) considers this an invalid complaintCPM took over management of Mr***'s unit from another management company (IMM)We were provided documentation from the previous management company which led to the
$paint charge based on their (IMM) documentationIt's unfortunate the other management company claims it was Creative Property Management doings when CPM did not conduct the final inspection of Mr***'s unitThe other management company at this point, since they no longer manage the unit can and apparently will say what ever they want to Mr***We do have documentation that has been provided to Mr*** supporting the chargeMr***'s argument is hear-sayIn response to Mr*** feeling he was treated rude and unprofessional, tenants state these types accusations when they are not given things they feel they are entitled

Ms*** has been told on several occasions the reason for the $chargeThis complaint is unfounded in regards to her "never given an answer even when inquiring in person"She was told the $charge was for cleaningWhen her and her father came into our office on March they were
told again it was for cleaningShe was provided a copy of the moand move-out inspections to compare and to show what we needed to cleanThe $cleaning charge stands and it is a legitimate reasonPhotographic proof will not be provided
Since a signed lease agreement is a legal binding document we are unable to change the original lease termsWith that being said, we are unable to change rent amounts while tenants are in an active leaseWhen she gave her move-out notice (when her lease was ending) we did let her know we could change her rent amount at that time

[redacted], was on a lease with us that she signed and initialed, stating the "NO SMOKING: There is to be absolutely NO SMOKING in building, within 20 ft. of the building, entrances, windows, and garages.  Creative Property does charge $500.00 if tenants smoke in the unit + any damages...

done to the unit +possible evictions".  I am enclosing a copy of her lease that she had with us. Thank you Hazel [redacted]

Initial Business Response /* (1000, 5, 2015/12/04) */
Mr. [redacted]'s lease states "At the termination of this lease, agent shall return to tenant, upon the return by tenant to the agent of the keys for said premises, any unused portion of said deposit provided that the tenant shall not then be in...

default of any of the provisions of this lease." His lease termination was effective 31 October 2015. The North Dakota Tenant Landlord Rights state the deposit is to be returned/postmarked within 30 days from the day the tenant vacated AND the lease expired. It was mailed to him on 27 November 2015. Since Mr. [redacted] was responsible for his unit until 31 October 2015, Creative Property Management did not enter/change locks on his unit until such date. The $50 late fee stands. Rent is due by 5:00 on the 3rd of every month and he paid October rent on the 6th. The form sent to him did state September, however it was a typo and should have actually stated October. Although it was apparent Mr. [redacted] attempted to clean his unit when he vacated, it did fall short of Creative Property Management standards. Therefore cleaning charges also stand.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't care what the North Dakota Landlord Tenant Law says. I signed an agreement with CPM that stated they would return the deposit when I gave them the keys which was on October 20, 2015.
I have the cancelled checks that CPM states I was late on paying rent and they were cashed by them before what they are claiming. October has nothing to do with this...It was not late either.
Cleaning was not an issue either see below for the break out of what I am asking for.
Here is a copy of what I sent to CPM.
I have received the refund check from you in the amount of $1383.50.
The form sent with the check indicates you kept
$50.00 for late fees in September 2014
$210.00 for Removal of Remaining Fence
$145.00 for Carpet Cleaning
$612.50 TOTAL
Additionally you kept $500.00 for Pet Fee
Late Fee: I dispute the late fee for September 2014 - See attached copies of Check # 1014 8-20-2014 $2,495.00 to CPM for $1,995.00 Deposit and $500.00 Pet Fee cashed by CPM on August 26, 2014.
Check # 1015 08-27-2014 $2,416.75 to CPM for Prorate August and September 2014 rent cashed by CPM on September 3, 2014.
Removal of Remaining Fence: I dispute this charge as the fence WAS NOT removed and remains there today. I have time embossed pictures! I have attached an example for you.
$145.00 for Carpet Cleaning: I dispute this fee as we had the carpets clean 1 month before we moved out and it cost $99.00!
So in closing I request that you send me another check for $305.00 dollars that you kept without warrant.
CPM is an Unethical and Dishonest Business and I intend to spread the word about your Business Practices
Final Consumer Response /* (3000, 11, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response 2 to Creative Property Management (CPM) regarding their Unethical and Dishonest Business Practices
Revdex.com Case # [redacted]
In response to CPM Hazel [redacted] Property Manager's latest dissertation on this situation.
It is a great example of how Customer Oriented her Business Practices are. HA!!!
First of All I am not a Real Estate Agent or an Attorney, the Lease Agreement in Laymen (the Customer)
Terms reads that deposit will be returned upon customer returning keys to CPM. This did not happen and Hazel [redacted] instead of using Good Business Practices used what she does best....Bad.
Her employees were at the House 15 minutes before we were leaving and refused the keys and to do a Move-Out Inspection. They said just leave the keys and garage door openers in the kitchen. So that's what we did.
Okay she has now changed her claim from being late on rent in September 2014 to being late In October 2014 and then bad mouths me again for responding to her claim of being late in September!
My research shows yes I was late on the October rent because I was moving my family from Las Vegas to Minot and got there late. When I moved in I was overcharged by CPM on the Prorated August rent so they knocked it off of the October Rent which I paid with a Visa Check card on October 6, 2014 in the amount of $1936.04. CPM's Tenant Ledger Report does not show this.
However, CPM's Ledger Report shows the $50 payment made to them on 12/01/2014 but does not specify what it was for. It was for the late October rent fee. See attached check 5013 for $50.00.
See attached Check for September 2015 rent which indicates SEPTEMBER 4, 2014 which is NOT LATE!
Possibly because this was the Labor Day weekend and CPM was Closed on Friday September 4 through Tuesday September 8, 2015.
I dispute a charge of $150 to clean the carpets as we had it done 1 month prior to moving out and it only cost $99 (see attached invoice from CleanTech). I dispute and overcharge of $50 by CPM
I have never disputed the Pet Fee so she needs to quit bringing it up...it's not an issue!
The fence issue:
See attached letter from Hazel [redacted] stating, "The Fence must stay". I disagreed with her and it must have pissed her off.
The Owner is not removing the fence and has begun putting the front yard fence back in. I can supply time embossed pictures anytime that you would like them for. Let's discuss when we want to see them. Even better than that we could do a real time face to face on the location with an iphone or skype and see what the truth is.
She actually should have paid me some money for the fence as it cost me $2,330.00 to install. But no she's all about Customer Service. HA!!!
NOTE: I have not attached all of the correspondence between CPM (Hazel [redacted]) and myself but I think the Revdex.com can see the flavor of what goes on with this Business.
When the Rents in Minot went down dramatically some as much as in half due to the Oil Bust I asked Hazel if she would consider dropping my rent. She shot back with the Owner would drop it by $100.00 a month. I told her that wouldn't work and gave my 30-day notice.
It took CPM from September 5, 2014 to October 12, 2015 to provide me with a copy of the Move-In Inspection.
In Closing I am asking for the return of the following:
Partial Carpet Cleaning Fee. $50.00
Late Fee $50.00
Fence Removal Charge $210.00
TOTAL 310.00
Come on Hazel, give up your lunch money for one day and send me the $310.00
Attachments:
Fence Invoice CPM Acceptance
Fence Quote with drawing for Hazel [redacted] to approve
My 30-Day Notice which I made in person and at time not a word was said about the Owner putting the House up for sale. Even if it was up for Sale why would a Property Management Company want to stop making money for them and the Owner until it sold?
CPM Non-Renewal of Lease Letter
10-12-2015 Letter
12-18-2014 Letter
CPM Forfeiture of Deposit
Heat Bill I paid for at the request of CPM for charges incurred before I lived in the house
CleanTech Carpet Cleaning Invoice
Final Business Response /* (4000, 13, 2015/12/14) */
Creative Property Management feels the statement in the lease that reads " At the termination of this lease" is written in laymens terms and can be read and understood with out being an attorney or a real estate agent.
In a previous statement Mr. [redacted] claimed to have "given his keys to CPM". This was a false claim. We know he did not do this. We felt we needed to state the facts and let the Revdex.com know this was incorrect. Employees of CPM did in fact arrive at Mr. [redacted]'s unit to conduct a move-out inspection upon his request. When they arrived he informed them he was not completely moved out and still had some of his belongings inside the unit. He was told by CPM employees the inspection would not be able to take place until he was completely moved out. He did not complain or even say one word about the inspection not being conducted at that time.
Another false claim of Mr. [redacted] is stating "CPM was closed on Friday September 4th through Tuesday September 8, 2015." Per his signed lease agreement rent is due by 5:00 on the 3rd of every month. CPM was in fact open on September 4th and was open on September 8th 2015. His rent was late since he paid on Friday September 4th. In our last response we did correct the date to reflect the correct year. The late charge stands.
We did not and do not offer price comparison/matching when it comes to carpet cleaning. Perhaps Mr. [redacted] had a coupon or got his carpets cleaned on sale. CPM was charged $145. The carpet cleaning charge stands.
The pet fee was explained in our last response since Mr. [redacted] brought it up in his previous response on December 4th. If it was not an issue to him perhaps he shouldn't have brought it up. We felt he was seeking clarification/justification.
As stated in our previous response the fence has not yet been removed. We never claimed it had been. We received a bid for the removal, this was also stated in our response. We know the front portion of the fence that Mr. [redacted] removed is still laying in the front yard. It will eventually be removed and the charge stands.
Move-in inspections are kept in the tenants file and are provided upon request. Mr. [redacted] most likely requested his move-in sheet in October hence receiving it in October.
Mr. [redacted]'s false claims and inconsistency in carpet cleaning charges and amount he wants returned is evidence that this will be an ongoing, back and forth issue with no resolution suitable for either party involved.

We received [redacted]'s move out notice on May 4th, with [redacted] acknowledging that he new his notice was late.  I am enclosing a copy of his lease that he signed and initialed , stating on #3: Lease Renewal: That unless either party notifies the other in writing at least 30...

(thirty) prior to ending date of lease that the lease automatically renews for a month to month with the same terms as the original lease.  Written notice must be given on or before the 1st of month.  We are required to follow our companies rules and guidelines, we have to treat everyone the same.

Initial Business Response /* (1000, 5, 2015/09/01) */
Ms. [redacted] was in a lease with Creative Property Management until 31 October 2015. Her lease states that if she chooses not to fulfill the lease agreement she would be responsible for rent and utilities until the unit leases again or until the...

end of her initial lease terms. Her unit did in fact lease again effective 30 July 2015. By law our office has 30 days to refund her deposit back to her. Her deposit was completed on 28 August 2015 at which time she came into the office and picked it up. This was within the 30 day requirement.
Ms. [redacted] chose to vacate the property on 15 July. She will not be reimbursed rent for leaving early as her lease states she is responsible until the unit leases again not when she vacates the property.

I am rejecting this response because: Their actions are against the law, you can not switch to a month to month basis without me paying FIRST, which I did not.

As this person doesn't identify themselves, I am unable to answer to their situation, but I can answer for the policy of Creative   Property Management.  Our policy is that Every apartment, House or Condo that we manage is cleaned and if they have carpets they are shampooed before anyone...

is moved into the unit, the tenants are responsible for returning the property in the same or better condition, which includes the shampooing of all carpeted areas which it states in our lease, it states carpets will be professionally cleaned at tenants expense and there is a minimum charge of $100.00.Hazel [redacted]

I still have yet to receive the check out inspection for and therefore I am unclear as to why the 70$ was taken out. This is getting way past the point of  ridiculous.