Creative Property Management

As this person doesn't identify themselves, I am unable to answer to their situation, but I can answer for the policy of Creative Property Management Our policy is that Every apartment, House or Condo that we manage is cleaned and if they have carpets they are shampooed before anyone is moved into the unit, the tenants are responsible for returning the property in the same or better condition, which includes the shampooing of all carpeted areas which it states in our lease, it states carpets will be professionally cleaned at tenants expense and there is a minimum charge of $100.00.Hazel [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Ms [redacted] was in a lease with Creative Property Management until October Her lease states that if she chooses not to fulfill the lease agreement she would be responsible for rent and utilities until the unit leases again or until the end of her initial lease termsHer unit did in fact lease again effective July By law our office has days to refund her deposit back to herHer deposit was completed on August at which time she came into the office and picked it upThis was within the day requirement Ms [redacted] chose to vacate the property on JulyShe will not be reimbursed rent for leaving early as her lease states she is responsible until the unit leases again not when she vacates the property

We received [redacted] 's move out notice on May 4th, with [redacted] acknowledging that he new his notice was late I am enclosing a copy of his lease that he signed and initialed , stating on #3: Lease Renewal: That unless either party notifies the other in writing at least (thirty) prior to ending date of lease that the lease automatically renews for a month to month with the same terms as the original lease Written notice must be given on or before the 1st of month We are required to follow our companies rules and guidelines, we have to treat everyone the same

Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Mr [redacted] 's lease states "At the termination of this lease, agent shall return to tenant, upon the return by tenant to the agent of the keys for said premises, any unused portion of said deposit provided that the tenant shall not then be in default of any of the provisions of this lease." His lease termination was effective October The North Dakota Tenant Landlord Rights state the deposit is to be returned/postmarked within days from the day the tenant vacated AND the lease expiredIt was mailed to him on November Since Mr [redacted] was responsible for his unit until October 2015, Creative Property Management did not enter/change locks on his unit until such dateThe $late fee standsRent is due by 5:on the 3rd of every month and he paid October rent on the 6thThe form sent to him did state September, however it was a typo and should have actually stated OctoberAlthough it was apparent Mr [redacted] attempted to clean his unit when he vacated, it did fall short of Creative Property Management standardsTherefore cleaning charges also stand Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't care what the North Dakota Landlord Tenant Law saysI signed an agreement with CPM that stated they would return the deposit when I gave them the keys which was on October 20, I have the cancelled checks that CPM states I was late on paying rent and they were cashed by them before what they are claimingOctober has nothing to do with this...It was not late either Cleaning was not an issue either see below for the break out of what I am asking for Here is a copy of what I sent to CPM I have received the refund check from you in the amount of $ The form sent with the check indicates you kept $for late fees in September $for Removal of Remaining Fence $for Carpet Cleaning $TOTAL Additionally you kept $for Pet Fee Late Fee: I dispute the late fee for September - See attached copies of Check # 8-20-$2,to CPM for $1,Deposit and $Pet Fee cashed by CPM on August 26, Check # 08-27-$2,to CPM for Prorate August and September rent cashed by CPM on September 3, Removal of Remaining Fence: I dispute this charge as the fence WAS NOT removed and remains there todayI have time embossed pictures! I have attached an example for you $for Carpet Cleaning: I dispute this fee as we had the carpets clean month before we moved out and it cost $99.00! So in closing I request that you send me another check for $dollars that you kept without warrant CPM is an Unethical and Dishonest Business and I intend to spread the word about your Business Practices Final Consumer Response / [redacted] (3000, 11, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response to Creative Property Management (CPM) regarding their Unethical and Dishonest Business Practices Revdex.com Case # [redacted] In response to CPM Hazel [redacted] Property Manager's latest dissertation on this situation It is a great example of how Customer Oriented her Business Practices areHA!!! First of All I am not a Real Estate Agent or an Attorney, the Lease Agreement in Laymen (the Customer) Terms reads that deposit will be returned upon customer returning keys to CPMThis did not happen and Hazel [redacted] instead of using Good Business Practices used what she does best....Bad Her employees were at the House minutes before we were leaving and refused the keys and to do a Move-Out InspectionThey said just leave the keys and garage door openers in the kitchenSo that's what we did Okay she has now changed her claim from being late on rent in September to being late In October and then bad mouths me again for responding to her claim of being late in September! My research shows yes I was late on the October rent because I was moving my family from Las Vegas to Minot and got there lateWhen I moved in I was overcharged by CPM on the Prorated August rent so they knocked it off of the October Rent which I paid with a Visa Check card on October 6, in the amount of $CPM's Tenant Ledger Report does not show this However, CPM's Ledger Report shows the $payment made to them on 12/01/but does not specify what it was forIt was for the late October rent feeSee attached check for $ See attached Check for September rent which indicates SEPTEMBER 4, which is NOT LATE! Possibly because this was the Labor Day weekend and CPM was Closed on Friday September through Tuesday September 8, I dispute a charge of $to clean the carpets as we had it done month prior to moving out and it only cost $(see attached invoice from CleanTech)I dispute and overcharge of $by CPM I have never disputed the Pet Fee so she needs to quit bringing it up...it's not an issue! The fence issue: See attached letter from Hazel [redacted] stating, "The Fence must stay"I disagreed with her and it must have pissed her off The Owner is not removing the fence and has begun putting the front yard fence back inI can supply time embossed pictures anytime that you would like them forLet's discuss when we want to see themEven better than that we could do a real time face to face on the location with an iphone or skype and see what the truth is She actually should have paid me some money for the fence as it cost me $2,to installBut no she's all about Customer ServiceHA!!! NOTE: I have not attached all of the correspondence between CPM (Hazel [redacted] ) and myself but I think the Revdex.com can see the flavor of what goes on with this Business When the Rents in Minot went down dramatically some as much as in half due to the Oil Bust I asked Hazel if she would consider dropping my rentShe shot back with the Owner would drop it by $a monthI told her that wouldn't work and gave my 30-day notice It took CPM from September 5, to October 12, to provide me with a copy of the MoInspection In Closing I am asking for the return of the following: Partial Carpet Cleaning Fee$ Late Fee $ Fence Removal Charge $ TOTAL Come on Hazel, give up your lunch money for one day and send me the $ Attachments: Fence Invoice CPM Acceptance Fence Quote with drawing for Hazel [redacted] to approve My 30-Day Notice which I made in person and at time not a word was said about the Owner putting the House up for saleEven if it was up for Sale why would a Property Management Company want to stop making money for them and the Owner until it sold? CPM Non-Renewal of Lease Letter 10-12-Letter 12-18-Letter CPM Forfeiture of Deposit Heat Bill I paid for at the request of CPM for charges incurred before I lived in the house CleanTech Carpet Cleaning Invoice Final Business Response / [redacted] (4000, 13, 2015/12/14) */ Creative Property Management feels the statement in the lease that reads " At the termination of this lease" is written in laymens terms and can be read and understood with out being an attorney or a real estate agent In a previous statement Mr [redacted] claimed to have "given his keys to CPM"This was a claimWe know he did not do thisWe felt we needed to state the facts and let the Revdex.com know this was incorrectEmployees of CPM did in fact arrive at Mr [redacted] 's unit to conduct a move-out inspection upon his requestWhen they arrived he informed them he was not completely moved out and still had some of his belongings inside the unitHe was told by CPM employees the inspection would not be able to take place until he was completely moved outHe did not complain or even say one word about the inspection not being conducted at that time Another claim of Mr [redacted] is stating "CPM was closed on Friday September 4th through Tuesday September 8, 2015." Per his signed lease agreement rent is due by 5:on the 3rd of every monthCPM was in fact open on September 4th and was open on September 8th His rent was late since he paid on Friday September 4thIn our last response we did correct the date to reflect the correct yearThe late charge stands We did not and do not offer price comparison/matching when it comes to carpet cleaningPerhaps Mr [redacted] had a coupon or got his carpets cleaned on saleCPM was charged $The carpet cleaning charge stands The pet fee was explained in our last response since Mr [redacted] brought it up in his previous response on December 4thIf it was not an issue to him perhaps he shouldn't have brought it upWe felt he was seeking clarification/justification As stated in our previous response the fence has not yet been removedWe never claimed it had beenWe received a bid for the removal, this was also stated in our responseWe know the front portion of the fence that Mr [redacted] removed is still laying in the front yardIt will eventually be removed and the charge stands Moinspections are kept in the tenants file and are provided upon requestMr [redacted] most likely requested his mosheet in October hence receiving it in October Mr [redacted] 's claims and inconsistency in carpet cleaning charges and amount he wants returned is evidence that this will be an ongoing, back and forth issue with no resolution suitable for either party involved

I still have yet to receive the check out inspection for and therefore I am unclear as to why the 70$ was taken outThis is getting way past the point of ridiculous