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Creative Sign Reviews (6)

We did in fact replace the ballast that was covered under warranty and billed for the service call which was not covered The customer called me and told me to remove it as he was not going to pay for the service call, so I did

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI did ask if there would be a service charge for the installation, because if there would be, I would install it myself or have another electrician do it I was told there would be no service charge because it was under warrenty So when I got the bill for a service call, I asked that it be removed and I would install it myself or another electrican would It took months for them to get out and put the new one in, and only hours for them to come remove it Then they took the old broken ballest back to their shop so I had to go there to pick it up to return it to the manufacture So I paid for two ballests a year ago and last week only had one because they took the broken one and the new one This is the worst customer service ever [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

We did in fact replace the ballast that was covered under warranty and billed for the service call which was not covered.
" background-">The customer called me and told me to remove it as he was not going to pay for the service call, so I did

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did ask if there would be a service charge for the installation, because if there would be, I would install it myself or have another electrician do it.  I was told there would be no service charge because it was under warrenty.  So when I got the bill for a service call, I asked that it be removed and I would install it myself or another electrican would.  It took 5 months for them to get out and put the new one in, and only hours for them to come remove it.  Then they took the old broken ballest back to their shop so I had to go there to pick it up to return it to the manufacture.  So I paid for two ballests a year ago and last week only had one because they took the broken one and the new one.  This is the worst customer service ever.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Consumer called to say that the company has contacted him. They are asking for one additional week to fix the problem.

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Address: 2450 Canton Rd, Akron, Ohio, United States, 44312

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