Creative Smiles Dental Care

Initial Business Response /* (1000, 5, 2016/02/16) */
February 16,
Revdex.com of Central Illinois, Inc
Creative Smiles Dental Care - Champaign
RE: *** *** (Case Number: XXXXXXXX)
To whom it may concern:
I write to you in regards to the patient account of ***
*** (Case Number: XXXXXXXX), at Creative Smiles - Champaign
*** *** is disputing a charge of $for date of service 11/2/Ms*** came in for an exam about the tooth that broke off of her upper partialThe partial was originally done in and redone in by another providerAfter doing a brief exam, DrKalavadia wanted to take impressions and send the partial off to see if the lab could repair itWe strive to provide excellent patient care and have put in the request for a refund of $for Ms***
Please feel free to contact me with any further questions or concerns
Sincerely,
*** ***
Client Administrator
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2016/04/19) */
April 19th,
Creative Smiles - Champaign
RE: *** *** (Case Number: XXXXXXXX)
To whom it may concern:
I write to you in regards of *** *** (Case Number: XXXXXXXX), with Creative Smiles - Champaign
Ms***
brought to our attention that she wish to no longer receive our direct mail marketing pieces and would like her address removed from our mailing listUnfortunately, we do not utilize an in-house mailing list for our direct marketingWe currently use Every Door Direct Mail (EDDM) a cost-effective mailing service offered by the United States Postal Service that allows us to reach Potential customers near our businessWe select zip codes or a mile radius around our office, the direct mail cards are delivered to all homes in that chosen area
Since these cards are delivered to everyone in a targeted area, a mailing list is not used, and therefore we are unable to remove Ms*** addressHowever, there is a way you can opt out of the EDDM programTo no longer receive our mailers, please reach out to your local Post office and request to be opted-out of the EDDM program
Please feel free to contact me with any further questions or concerns
Sincerely,
*** ***
Client Administrator
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have opted out of this via DMAChoice:
http://thedma.org/news/dma-bolsters-consumer-choice-with-expanded-opt-out-servic...⇄ /> This means you need to honor the opt-outStop sending the same letter that you sent to meThis is not ok
WE HAVE OPTED OUTYou have a responsibility to honor that