Creative Surfaces of PA

We are writing concerning the reference to ID# [redacted] as to addressed letter we received from your office in a flooring problem that needed to be We started the concrete resurfacing job on the floor for the customer on September 5th, and finished up on the 8th of SeptemberWhen we finished the concrete floor for the customer, they noticed that the coloring was a little different color in some spotsI personally went out to check it and could see there was a slight difference in the color, We than, returned and corrected the coloring on September 20thOn September 23rd, we received another complaint that they had some chipping on the floorI than scheduled my installer to make the repair on October ~ My installer went there as scheduled and no one answered the doorOn October 2nd, on my installer’s way back from another job in the afternoon, he stopped, but, again no one was home After the two tries, I honestly assumed that my installer had gone back on his own and fixed it and I totally forgot about itI hadn’t heard from the customer, until I received your letter ‘We do no advertising, all our work comes from referrals and word of mouth, so we always try our best to take care of our customers I have scheduled my installer to go to February 14, Any questions, please do not hesitate sincerely,

I am writing concerning the letter we received from your office in reference to ID# [redacted] as to a flooring problem that needed to be addressedThe homeowner approached our booth a t a local fair and informed me she had some chips on her floor that she would like us to take a look atAgain, on September 19^> she called our office to place a complaintOur schedule a that time was hookedI told her I would call her to schedule a service callAs we came into winter, we had some openings in our schedule b u t was unable to take care of the service call due to the extreme weather conditions that we have been experiencingMy installers are having problems with the concrete mix freezing u p as they are trying to mix it u p to install itWe need the temperature to be in the to degree temperature range, for the mixing processI sent the homeowner a letter explaining the problem and also two alternate days for the service call(March 10th or alternate March 17th)She also h a s a two year warranty, on her project, not just a one yearWe do no advertising, all our work comes from referrals and word of mouth, so we always try our best to take care of our customers, please do not hesitate to contact us

***, the installer for the company just left our home after examining the problems of the floorHe states he has never seen this problem beforeHe states it is too cold to do this kind of work at this time, but promises that as soon as the cold weather breaks and gets into the 50's he will come out and scrape up the old overlay and put another coat on to see if that will helpHe instructed us to continue to use the room as we have been, because even if more damage occurs, it doesn't matter because the whole thing will need to be redoneWe do accept this solution, however if the job is not completed or the new overlay fails, we will let you knowThank you for your help, [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I am writing concerning the letter we received from your office in reference to ID# [redacted] as to a flooring problem that needed to be addressed. The homeowner approached our booth a t a local fair and informed me she had some chips on her floor that she would like us to take a look at. Again, on September 19th she called our office to place a complaint. Our schedule at that time was hooked. I told her I would call her to schedule a service call. As we came into winter, we had some openings in our schedule but was unable to take care of the service call due to the extreme weather conditions that we have been experiencing. My installers are having problems with the concrete mix freezing u p as they are trying to mix it u p to install it. We need the temperature to be in the 35 to 40 degree temperature range, for the mixing process. I sent the homeowner a letter explaining the problem and also two alternate days for the service call. (March 10th or alternate March 17th). She also h a s a two year warranty, on her project, not just a one year. We do no advertising, all our work comes from referrals and word of mouth, so we always try our best to take care of our customers. , please do not hesitate to contact us.

We are writing concerning the
reference to ID#[redacted] as to
addressed.
letter we received from your office in
a flooring problem that needed to be
We started the concrete resurfacing job on the floor for the customer on
September
5th,
2013 and finished up on the 8th of September. When...

we
 
finished the concrete floor for the customer, they noticed that the
coloring was a little different color in some spots. I personally went out
to check it and could see there was a slight difference in the color, We
than, returned and corrected the coloring on September 20th. On
September
 
23rd,
we received another complaint that they had some
 
chipping on the floor. I than scheduled my installer to make the repair
on October ~ My installer went there as scheduled and no one
answered the door. On October
 
2nd,
on my installer’s way back from
 
another job in the afternoon, he stopped, but, again no one was home.
After the two tries, I honestly assumed that my installer had gone back
on his own and fixed it and I totally forgot about it. I hadn’t heard from
the customer, until I received your letter.
‘We do no advertising, all our work comes from referrals and word of
mouth, so we always try our best to take care of our customers.
I have scheduled my installer to go to
February 14, 2014.
Any questions, please do not hesitate
sincerely,

I contacted you back in January of this year due to the substandard results of having my floor done by this company. Claim # [redacted]. At that point they replied and said they would fix the problem when the weather got warmer and we were fine with that. Well, it is now the end of September and after a multitude phone calls to these people, someone came to fix it this past Saturday. It is horrible. Color was applied to the areas and then a sealer, it was not really repaired, just tried to cover it up and it did not work.On behalf of the person who came to repair it(Joe, the former owner of this business), he was not the original person and there was not a whole lot he could do with this mess. The entire sale of the product and construction was handled by Sue, who is now the current owner of the business. She is the one who promised to take care of this problem and has now washed her hands of it and threw it back into the former owner's lap. I don't feel it is his problem since he had nothing to do with the original contract. As I said, he tried to fix it, but it is not repairable.At this point, I have had enough. It's been over a year. I would like a refund of my money and no longer am going to allow them in my home. I would appreciate your help with this problem. I paid $2000 to get this done(including a last minute surface sealer that we were told we "had to have"). That's a lot of money for me to pay for a floor that I will now have to cover with a rug.Thank you for your help
           
I want a full refund of all monies paid for this product and service.

I am writing concerning the letter we received from your office in reference to ID#[redacted] as to a flooring problem that needed to be addressed. The homeowner approached our booth a t a local fair and informed me she had some chips on her floor that she would like us to take a look at. Again, on...

September 19^> she called our office to place a complaint. Our schedule a that time was hooked. I told her I would call her to schedule a service call. As we came into winter, we had some openings in our schedule b u t was unable to take care of the service call due to the extreme weather conditions that we have been experiencing. My installers are having problems with the concrete mix freezing u p as they are trying to mix it u p to install it. We need the temperature to be in the 35 to 40 degree temperature range, for the mixing process. I sent the homeowner a letter explaining the problem and also two alternate days for the service call. (March 10th or alternate March 17th). She also h a s a two year warranty, on her project, not just a one year. We do no advertising, all our work comes from referrals and word of mouth, so we always try our best to take care of our customers. , please do not hesitate to contact us.

I am writing concerning the letter we received from your office in reference to ID#[redacted] as to a flooring problem that needed to be addressed. The homeowner approached our booth a t a local fair and informed me she had some chips on her floor that she would like us to take a look at. Again, on September 19th she called our office to place a complaint. Our schedule at that   time was hooked. I told her I would call   her to schedule a service call. As we came into winter, we had some openings in our schedule but was unable to take care of the service call due to the extreme weather conditions that we have been experiencing. My installers are having problems with the concrete mix freezing u p as they are trying to mix it u p to install it. We need the temperature to be in the 35 to 40 degree temperature range, for the mixing process. I sent the homeowner a letter explaining the problem and also two alternate days for the service call. (March 10th or alternate March 17th). She also h a s a two year warranty, on her project, not just a one year. We do no advertising, all our work comes from referrals and word of mouth, so we always try our best to take care of our customers. , please do not hesitate to contact us.

[redacted], the installer for the company just left our home after examining the problems of the floor. He states he has never seen this problem before. He states it is too cold to do this kind of work at this time, but promises that as soon as the cold weather breaks and gets into the 50's he will come out and scrape up the old overlay and put another coat on to see if that will help. He instructed us to continue to use the room as we have been, because even if more damage occurs, it doesn't matter because the whole thing will need to be redone. We do accept this solution, however if the job is not completed or the new overlay fails, we will let you know. Thank you for your help,[redacted] I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: New countertops were installed and the edge of the counter is burned from the heat of the stove.We were told to call if there were any problems and I have called at least 5 times with no responseDesired Settlement: I would like the necessary repairs done to fix it

Review: Within one year of having my floors and countertops resurfaced with a concrete finish, I logged my complaint with Creative Surfaces, asking that they come to look at some areas of degradation in the products. I was told someone would call me to schedule an appointment, but that has not happened. I followed up a month later to say that I hadn't heard anything, and it was now over my 1 year warranty period, and I was told they had a large backlog and would be in touch soon. I has now been 5 months since I first logged my complaint and I still have not been contacted.Desired Settlement: I would not like Creative Surfaces to do any more work in my home. I would like a partial refund for the lack of quality in workmanship, for which they provide a warranty.

Business

Response:

I am writing concerning the letter we received from your office in reference to ID#[redacted] as to a flooring problem that needed to be addressed. The homeowner approached our booth a t a local fair and informed me she had some chips on her floor that she would like us to take a look at. Again, on September 19^> she called our office to place a complaint. Our schedule a that time was hooked. I told her I would call her to schedule a service call. As we came into winter, we had some openings in our schedule b u t was unable to take care of the service call due to the extreme weather conditions that we have been experiencing. My installers are having problems with the concrete mix freezing u p as they are trying to mix it u p to install it. We need the temperature to be in the 35 to 40 degree temperature range, for the mixing process. I sent the homeowner a letter explaining the problem and also two alternate days for the service call. (March 10th or alternate March 17th). She also h a s a two year warranty, on her project, not just a one year. We do no advertising, all our work comes from referrals and word of mouth, so we always try our best to take care of our customers. , please do not hesitate to contact us.

Business

Response:

I am writing concerning the letter we received from your office in reference to ID#[redacted] as to a flooring problem that needed to be addressed. The homeowner approached our booth a t a local fair and informed me she had some chips on her floor that she would like us to take a look at. Again, on September 19th she called our office to place a complaint. Our schedule at that time was hooked. I told her I would call her to schedule a service call. As we came into winter, we had some openings in our schedule but was unable to take care of the service call due to the extreme weather conditions that we have been experiencing. My installers are having problems with the concrete mix freezing u p as they are trying to mix it u p to install it. We need the temperature to be in the 35 to 40 degree temperature range, for the mixing process. I sent the homeowner a letter explaining the problem and also two alternate days for the service call. (March 10th or alternate March 17th). She also h a s a two year warranty, on her project, not just a one year. We do no advertising, all our work comes from referrals and word of mouth, so we always try our best to take care of our customers. , please do not hesitate to contact us.

Review: We contracted this company to install a decorative concrete floor coating in our family room. We were told the flooring was extremely strong, in fact 10X stronger than concrete. When the installer arrived, he ground down the old concrete and told us we needed a special coating that cost $400 or the floor wouldn't work, so we agreed to have that done.As he was putting down the product, I noticed that the "grout" lines were different colors on each side of the room. When asked, the installer stated it would be OK. After the installation, I had to sign a form stating it was satisfactory, but was unable to examine the job because it was wet and couldn't be walked on.The installer stated that after 24 hours, everything would be dry and we could use the room, slide the furniture around if we wanted and it wouldn't do anything to the floor. Being a cautious person, we waited 48 hours before entering the room. It was very obvious that the "grout" lines remained two different colors. Also, the area in front of the hearth was very uneven, going uphill and in front of the entrance the colors were not blended correctly.The next day, my wife went to the company and told the sales person, [redacted], of these problems. She came out to look and agreed those areas were problems. He came out to "fix" it and although is was less than satisfactory, we let it go.Within a couple of days after that, the floor began to chip. My wife again went to the office and [redacted] stated the would come out to fix it. They made several appointments with us and then never bothered to show up.My wife then contacted the home office in Arizona and spoke with the owner, [redacted], on several occasions and still nothing has been corrected and the floor continues to chip and no one will help us correct the problem, which started in September 2013.Desired Settlement: We would like the floor adequately repaired or be refunded our cost of nearly $2000.

Business

Response:

We are writing concerning the

reference to ID#[redacted] as to

addressed.

letter we received from your office in

a flooring problem that needed to be

We started the concrete resurfacing job on the floor for the customer on

September

5th,

2013 and finished up on the 8th of September. When we

finished the concrete floor for the customer, they noticed that the

coloring was a little different color in some spots. I personally went out

to check it and could see there was a slight difference in the color, We

than, returned and corrected the coloring on September 20th. On

September

23rd,

we received another complaint that they had some

chipping on the floor. I than scheduled my installer to make the repair

on October ~ My installer went there as scheduled and no one

answered the door. On October

2nd,

on my installer’s way back from

another job in the afternoon, he stopped, but, again no one was home.

After the two tries, I honestly assumed that my installer had gone back

on his own and fixed it and I totally forgot about it. I hadn’t heard from

the customer, until I received your letter.

‘We do no advertising, all our work comes from referrals and word of

mouth, so we always try our best to take care of our customers.

I have scheduled my installer to go to

February 14, 2014.

Any questions, please do not hesitate

sincerely,

Consumer

Response:

[redacted], the installer for the company just left our home after examining the problems of the floor. He states he has never seen this problem before. He states it is too cold to do this kind of work at this time, but promises that as soon as the cold weather breaks and gets into the 50's he will come out and scrape up the old overlay and put another coat on to see if that will help. He instructed us to continue to use the room as we have been, because even if more damage occurs, it doesn't matter because the whole thing will need to be redone. We do accept this solution, however if the job is not completed or the new overlay fails, we will let you know. Thank you for your help,[redacted] I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Consumer

Response:

I contacted you back in January of this year due to the substandard results of having my floor done by this company. Claim # [redacted]. At that point they replied and said they would fix the problem when the weather got warmer and we were fine with that. Well, it is now the end of September and after a multitude phone calls to these people, someone came to fix it this past Saturday. It is horrible. Color was applied to the areas and then a sealer, it was not really repaired, just tried to cover it up and it did not work.On behalf of the person who came to repair it(Joe, the former owner of this business), he was not the original person and there was not a whole lot he could do with this mess. The entire sale of the product and construction was handled by Sue, who is now the current owner of the business. She is the one who promised to take care of this problem and has now washed her hands of it and threw it back into the former owner's lap. I don't feel it is his problem since he had nothing to do with the original contract. As I said, he tried to fix it, but it is not repairable.At this point, I have had enough. It's been over a year. I would like a refund of my money and no longer am going to allow them in my home. I would appreciate your help with this problem. I paid $2000 to get this done(including a last minute surface sealer that we were told we "had to have"). That's a lot of money for me to pay for a floor that I will now have to cover with a rug.Thank you for your help

I want a full refund of all monies paid for this product and service.