Creative Surroundings, Inc.

I want to thank you for your quick response, and I wanted to inform you that today I got my refundLike I mentioned before I contacted them several times without getting any solution that is the reason why I filled the complaint on 8/30/against Toro companyThank you again for your
help

We are unable to locate an account with the information provided. Please have the customer contact us at the customer service number provided on the back of his card so that we may assist him.

Complaint: [redacted]
I am rejecting this response because:i have contacted the company twice by email...

and at least twice by phone with absolutely no resolution whatsoever.  They keep giving me excuse after excuse.  It has now come to my attention that one of the issues with this lawnmower, the gas tank leaking, now has a recall for this specific issue.  So a known issue with a recall and they still want me to call?  How about guaranteeing either a replacement lawnmower or refunding the money so I can go buy a lawnmower that actually works.
Regards,
[redacted]