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Creative Travel, Inc.

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Reviews Creative Travel, Inc.

Creative Travel, Inc. Reviews (12)

Our first small group tour, creative travel was a great choice*** was my kind of tour guide, he took us to some very good out of the way paladars where we had excellent mealsWe went over New Years and had the best time with the other people in our groupWe do a lot of traveling and this was one of our best trips everThanks ***

In June, of us were searching for a licensed people to people tour to CubaWe happened upon Creative Travel in DelawareThe owner *** put together a group of people and organized a wonderful tourWe visited Havana, Trinidad and Cienfuegos
All very different and interesting*** had great "surprises" for us during the tripIncluding Chevy taxi rides, train rides and excursions to places off the beaten path
He is an experienced traveler and very reasonably priced and has a great sense of humor! I would give him thumbs up!!!
Thanks for the memories

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

When the customer filed the complaint we were still in the information gathering phase in order to respond to the customer. The customer has been contacted and we believe the matter has been resolved to the customer's satisfaction

Great service! Caring staff! I always feel like I am being cared for by professionals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I spoke with my bank WSFS this morning and received the date of my payment. This was processed on 2/2/2015 and 500.00 came out of my account for U.S airways. This was in fact not paid by [redacted] but by me and using my own person account. I also paid the initial 300.00 "deposit" This is now false accusation, and I am dropping off a letter of dispute to my bank when I'm off work. I was also told by the owner If I came to his business to discuss my refund he would have me arrested and I should call an attorney. He also states "what I did to this kid was a scam". Unfortunately canceling this trip was due to a break up however that is irrelevant to me receiving my refund or even discussing the cancelled trip. I am appalled and uncomfortable as to how this situation was handled and hopefully after my bank looks into everything I am able to received the 500.00 that is owed to me.
Regards,

This "customer" was one of now a group of four people. This person does not have her facts correct.  This particular person only paid $100 towards this trip the rest was paid by her then fiance.  She is trying to get cash on something that she did not purchase insurance for and...

therefore no cash refunded is given.  She was given a Voucher from the Vendor for $300 even though she only paid $100.  On August 16th they paid $300 on [redacted]'s Credit card.  On September 6th this person added $100 on her credit card then again on Jan 30th Mr [redacted] added $500 on his card.   This person's mother came into my office and berated a person here that was not even involved in our Travel Agency and rents space in the office and she was telling this non-travel agent person personal information and libelous statements about Mr [redacted] harassing her daughter etc.  Miss [redacted] has been Rude to my staff and to me making demands from me that I have nothing to do with and making many false statements.   She is not honestly entitled to any money.  Her cancellation was $150 and she only paid $100.  The vendor has graciously offered her  a$300 voucher for future travel that they were not obligated, so my statement to her that "she is lucky to have gotten anything back" is correct since she did not purchase insurance.  The vendor is not obligated to refund any amount.   This "customer" stated that she was told by one of my staff that she would get cash back.  That staff person hasn't worked her for over 6 months, so I am not sure how she could have possibly told her that.   The refund has nothing to do with our company. Her payments were not taken by us, they were taken by the Vendor.  This "customer" also claimed that she called the vendor directly and she was told by them that she was entitled to a cash refund.   That was a lie.  Our vendor wouldn't even talk to her and when she called and tried to get them, she was told that they would not talk to her.   After talking to the three other people in this party, we had decided that this "customer" was no longer welcomed into our office or store, which we have every right to refuse them, and when she demanded to come in last night and come here, she was told she was not welcome and when she continued to say she was coming she was told we would call the police if she came here, which again is within our rights.   All parties have been contacted and we have a positive resolution with the other 3 so far and the only one complaining is the only one that is not really entitled to anything at all, but yet was still offered the $300 voucher which she refused.[redacted]Creative Travel

I've spoken to the other person on this reservation.  Mr [redacted] has acknowledged that at least twice he and Ms [redacted] were informed that there was no deposit without the purchase of insurance.  He admitted that they were both told that and they both said that they were going no matter what and they turned down the insurance.Also below is a portion of the information that was given to both Mr [redacted] and Ms [redacted] and the last line of this portion explicitly states that any amount over the lost deposits will be issued in a form of a credit by the vendor.     It reads:  "Days prior to departure            Penalty  9 days or more prior to departure                               $150 per person + any third party fees        Balance as credit toward future travel8 days or less                          Non-refundable Refunds Passenger 1:   [redacted]   *  AdultPassenger 2:   [redacted]     *  Adult Rules: You must call [redacted]) within 24 hours of purchase to cancel the air ticket reservation and request a refund of the air ticket. The reservation must have been booked at least 7 days before scheduled departure. This policy does not apply to hotel or other non-air portions of the package. Standard cancellation policies will apply to all non-air components of the package. Refunds are only issued for tickets booked on usairwaysvactions.com or with US Airways Vacations Reservations. (a) All USV Package Cancellations without Pre-Departure Protection or WaiverPlus. Days prior to departure            Penalty   9 days or more prior to departure                               $150 per person + any third party fees      Balance as credit toward future travel8 days or less                          Non-refundable Refunds Some packages are non-refundable. The right to refund is limited if changes are made to travel plans, travel dates, hotels, hotel categories, hotel configurations, changes in origination or destination. Due to the nature of USV packages, USV is unable to provide separate refunds for flights associated with the package (i.e. any refund associated with the package must be processed for the package as a whole). No refunds will be issued or exchanges made for any missed or unused package features, package components or unused hotel nights. USV is not responsible for free components provided by third party vendors. Free components have no cash value. All refunds are subject to conditions outlined above governing cancellations, changes and revisions, and are further subject to any such fees or other charges imposed by third party suppliers including, but not limited to, airlines, hotels, rental car companies or ground transportation companies. Acceptance of a refund constitutes a waiver by the customer of all rights and remedies under applicable laws other than the amount of the refund. In no event shall USV be responsible for any amount other than the price paid by the customer for the tour or package. USV reserves the right to accept, decline, retain or remove any person as a member of the tour package program or group at any time. Each customer agrees that all disputes in any matters whatsoever arising in connection with the responsibility of USV or the airline under this Agreement shall be construed and enforced in accordance with the laws of the State of Arizona, and each customer consents to the courts of the state of Arizona, USA, being the sole venue of any action related to this agreement, to the exclusion of the courts in any other state or country. Each customer waives its rights to a jury trial.

Review: Contacted the owner ([redacted]), two weeks ago canceling my trip to Punta Cana, in accordance with their refund and cancellation policy timeframe and was informed that I would not receive my deposit but that I would be refunded my remaining balance paid of $600. I was told by an employee that I would receive the refund in a week or two and after failing to receive it I called back and was told that the manager was in Cuba. Then I tried calling repeatedly afterwards and no one answered the phone, which I believe to be cell phones. After I finally got a hold of the manager I was told that I could expect the refund in another week (which would now be three weeks) and that [redacted] was still away. On February 26, I finally spoke with [redacted], who screamed in the most unprofessional and hostile manner and threatened if my aunt or myself attempted to visit the establishment that the police would be contacted. He also threatened that I "would be lucky if I got anything back". I have never received contact from them regarding or clarifying anything regarding the matter, it is always me trying to get a hold of them. I have documented proof of my entitled refund and will be seeking legal action if the entirety of my refund is not received!

Business

Response:

This "customer" was one of now a group of four people. This person does not have her facts correct. This particular person only paid $100 towards this trip the rest was paid by her then fiance. She is trying to get cash on something that she did not purchase insurance for and therefore no cash refunded is given. She was given a Voucher from the Vendor for $300 even though she only paid $100. On August 16th they paid $300 on [redacted]'s Credit card. On September 6th this person added $100 on her credit card then again on Jan 30th Mr [redacted] added $500 on his card. This person's mother came into my office and berated a person here that was not even involved in our Travel Agency and rents space in the office and she was telling this non-travel agent person personal information and libelous statements about Mr [redacted] harassing her daughter etc. Miss [redacted] has been Rude to my staff and to me making demands from me that I have nothing to do with and making many false statements. She is not honestly entitled to any money. Her cancellation was $150 and she only paid $100. The vendor has graciously offered her a$300 voucher for future travel that they were not obligated, so my statement to her that "she is lucky to have gotten anything back" is correct since she did not purchase insurance. The vendor is not obligated to refund any amount. This "customer" stated that she was told by one of my staff that she would get cash back. That staff person hasn't worked her for over 6 months, so I am not sure how she could have possibly told her that. The refund has nothing to do with our company. Her payments were not taken by us, they were taken by the Vendor. This "customer" also claimed that she called the vendor directly and she was told by them that she was entitled to a cash refund. That was a lie. Our vendor wouldn't even talk to her and when she called and tried to get them, she was told that they would not talk to her. After talking to the three other people in this party, we had decided that this "customer" was no longer welcomed into our office or store, which we have every right to refuse them, and when she demanded to come in last night and come here, she was told she was not welcome and when she continued to say she was coming she was told we would call the police if she came here, which again is within our rights. All parties have been contacted and we have a positive resolution with the other 3 so far and the only one complaining is the only one that is not really entitled to anything at all, but yet was still offered the $300 voucher which she refused.[redacted]Creative Travel

Consumer

Response:

Our first small group tour, creative travel was a great choice. [redacted] was my kind of tour guide, he took us to some very good out of the way paladars where we had excellent meals. We went over New Years and had the best time with the other people in our group. We do a lot of traveling and this was one of our best trips ever. Thanks [redacted].

Review: I used creative travel to book a trip to Disney World and Miami for 1 week. When it was time to leave Disney to go to Miami everything completely fell apart. We tried to check in at Disney at the airport check in on sight. They told us that S's ticket was good to go, but P's, myself, had to go to the airport to check in. This made me panic because we were literally waiting for Disneys Magical Express bus service to take us to the airport for our next flight. They told us the travel agency reissued our tickets in August and they dont know what happened. As im standing there I asked the woman if she could call customer service because our bus would be arriving soon to the airport and I wanted to get this handled so we didnt miss the bus, which would cause us to miss our flight to Miami. So we called customer service and they said they didnt have my information because whomever issued my tickets did it incorrectly and I didnt have a ticket, I asked her how could this happen and she asked did you go thru a travel agent. I replied yes, and she said well thats the problem, they did it incorrectly. I became very upset being this was the first time I used this company and I knew we needed to get to the airport quickly. She then said jump on the bus and go to the aiport to handle it because there was nothing she could do. On the way to the airport I called Creative to speak with [redacted] who helped set this up. Bob said she wasnt available so I asked if he was the owner. He said yes. So I tried to explain the situation, but before I could finish he cut me off and began saying this isnt my fault we did what we were supposed to do. He said this was the airlines fault and we should be on the same "pnr" and theres no way. I got off the phone with him because he didnt assist me in any way. He told me to call him back if I had any issues. There was no way I was going to call him back after that conversation because he was extremely rude. Finally, we got to the airport and I asked to speak with the manager. After she searched the computer and found my name she asked, "Did you happen to use a travel agent.?" I said yes. She shook her head and laughed and said thats the problem. They reissued your tickets in August and didnt do yours properly. She said I will print you out a copy of everything so you can see what was done, I said are you sure they did this because the travel agent is saying theres no way this was on them. She said it definitely was your travel agent. After she did everything in the computer she said it should all be good to go from here, So I thought nothing of it. On the way back from Miami to go back home to DE we encountered the same exact problem! This time it took longer to resolve because they had no idea what was going on, Again, S's ticket showed up and mine did not. So again, I spoke to a a manager that again, asked the same question, did a travel agent book these. After talking to countless people and them all asking the same exact question about a travel agent, it showed me something had been entered incorrectly. After handling this situation twice I emailed Laura. I asked her to call me because I had an issue with getting an airline ticket twice, and also [redacted] name was spelled incorrectly at the hotel. The male we spoke with couldn't find us due to a language barrier. He finally realized from our last name that the first name was spelled wrong by the TRAVEL AGENCY. In a very detailed email I explained how stressful this trip became due to these issues. I explained I planned to use their service again in February for Paris but because of the poor service I received I wouldn't be doing so and asked how can we get compensated for the hassle we had to go through. I shortly received an email from Bob. I never received a call or response from Laura the person I actually dealt with. Here is his very unprofessional response: First of all, WE did everything correctly We send you a copy of your airline reservation that shows BOTH of your names on the reservation along with your ticket numbers:

Traveler Details

Traveler1: Adult

Seat Request: Any seat

Special Request: No Special Service Requested

Electronic Ticket Number: [redacted]

Traveler2: Adult

Seat Request: Any seat

Special Request: No Special Service Requested

Electronic Ticket Number: [redacted]

They were BOTH on the same PNR. So if one name was found they were BOTH on that same PNR of [redacted]

When your sister called me, I explained exactly what to do and to call me immediately when you got to the airport if there was any more issue. She never called back. The reservation was done correctly. Both names were listed correctly on the airline and they found you right away when you got to the American Airlines Desk.

As far as the hotel is concerned. I spoke to the front desk manager tonight at the Beacon. They told me that your first name had a B instead of an N but that there was NO issue at all. They corrected that right away and that did not affect your reservation, your pre=payment or delay you in any way getting your room assignment.

My office went out of their way to put this together for you and did quite a bit of extra work looking at the various options you had requested all at no additional charges to you. When I spoke to your sister on Thursday, I explained to her that there was no way that American Airlines could have one of you and not the other on the reservation. Apparently it was the hotel that was attempting to print your boarding pass. I do not have any idea what they did or how they were searching, but I can assure you that there was not possible way that they could have one name on the reservation and not the other. They were doing something wrong looking it up, not us.

I can appreciate that there was some frustration on your end in finding the ticket, but to blame us for that when the paperwork we gave you shows that we did everything correctly is not very fair on your part. I answered you sister's questions immediately, showed her how the reservation is for 2 people and both names were there. I copied it above to show you.

I don't know if there was any fault for this, or if the hotel just didn't pull something up right, but honestly to blame my office is wrong. We have all of the documentation that shows we did it correctly except for your first name being wrong at the hotel, but that was prepaid and not an issue for a hotel. I may have been for the airline, but not the hotel.

So I am not sure what you are looking for as compensation, but please put blame in the right direction. I will offer you a $100 discount on your complete package for your Paris trip as a show of good faith, however please be aware we did nothing wrong that would have "ruined" your experience.

Bob Older

President

Creative Travel, Inc

As you can see he uses first of all, put blame in the right place, he put ruined in quotations as if I was making it up, he said Beacon didnt hold me up getting to my room but he wasnt there! Im floored at the fact he feels he can talk to customers the way he did to me above! Im a store manager and I would never respond to my customers the way he has.

After I explained to Bob I felt his response was unprofessional and I would post his response on every review site so people are aware, he became very, very angry. He called me and the first thing he said was, "You better get a lawyer." I immediately hung up on him. I was shocked that he could ruin my trip with poor booking practices and respond to me in such a rude manner. After I hung up he then emailed me, threatening I should get a lawyer as follows: you may want to contact an attorney, what you are doing may be against the law, and is definitely defamatory and potentially Tortious Interference. Since again we did do our jobs correctly. I cannot be blamed for the airline changing their flight numbers and doing those things after we have already issued tickets. They did not change the time just the flight numbers.

Bob Older

I responded back to Bob and asked him not to converse with me any further.

At this point the situation was getting out of hand. I was going to post my review on his company and leave it at that. However, today, one of my workers said, "Hey, I just talked to Bob and he told me about what happened with your trip and how you were blaming him for your tickets." As soon as she told me I called my wife and told her what he was doing. She said we need to call him. I was at work, calling her on my desk phone, so she called Bob on 3 way from her cell. He answered and I said "Bob are you discussing my personal business with my workers.?" "He replied I can discuss whatever I want with anyone because she referred you." I said you are not allowed to give my business to anyone but my spouse. He said I can do whatever I want to do. I became upset and said dont ever give my personal information to any one ever again and I hung up. My wife immediately called me back and said did you hear what he said. I replied no I didn't. She said before you hung up he yelled watch what im going to do to your job. I said wow really. She said yes I heard him. A few minutes later, someone called my store...I answered thank you for calling this is P, how can I help you? There was a loud click in my ear. So being that im in a collections business I dialed *69 to find it was Bob who called and hung up! So now he is telling my personal business and prank calling my work place! Maybe a few mins after this my boss calls me. He said I dont know why but your travel agent called me and said you are cursing at him on the company phone! My boss told me I need to take action on this man because he doesn't understand why he would call him and tell him things that dont pertain to my job, My boss said he asked Bob what number I called from if in fact I called from the company phone, and bob couldnt tell him a number and said it was a cellphone AFTER LIEING and saying I called from the job phone. At this point I feel as if im in a bad horror film. You ruin my trip, send me rude emails, threaten to sue me, then threaten to do something to my job and you're calling the store and hanging up? Something must be done about him. Im completely shocked that this got to this point. I paid my money and did everything I was supposed to. Not only did Bob drop the ball, he handled the matter in the worst way you possibly can as a business owner. Now that Bob had gone out of his way to try and get me back for saying I will give him a bad review, I dont know whats next! This man has all of my personal info and this makes me feel extremely uncomfortable. I have contacted the police and filed a complaint against him as well. I have already been in contact with my attorney. I will continue to move forward on this matter until its resolved.Desired Settlement: I want compensation for the money spent, harassment and the breach of the privacy act. I want an apology and after this is resolved I want my personal information, address, credit cards, emails and all other info all destroyed out of their system.

Business

Response:

I have read in detail the complaint. The FACTS are:

On May 10th, a current client of ours called us and told us that her boss was interested in a trip to Disney and Florida. Our client gave us details of what her boss was interested in and asked us to email her details. After going back and forth with ideas on how they would get from Disney to Miami and back (we looked at driving, we looked at flight in and out of Orlando to Miami, and we looked at an Open Jaw ticket going into Orlando and Back from Miami) these clients finally decided on how they wanted to purchase their trip. On July 1st, these clients finally booked their Disney and airfare portions of their trip but not yet the Miami Hotel. On July 1st we emailed confirmations of both the Disney and the American Airlines ticket details and all information. The Airline Reservation clearly shows both [redacted] and [redacted] on the reservation. the emails were sent to [redacted]. the tickets were e-tickets and ticket numbers issued on one PNR on July 1st. On August 26th AMERICAN AIRLINES changed the flight numbers on this reservation, but not the times. The e-ticket numbers and the PNR stayed the same. Every detail that we provided to the [redacted] remained the same. If the agent did not find one name on a reservation it would be a glitch on their end. American Airlines confirmed that the issue appears to have occurred on August 26th the day THEY made changes. We never reissued any tickets since one they were issued on July 1st it would then be the airline that has full access. We no longer can make changes. As far as the Hotel reservation: On July 26th these clients booked the hotel. On the day they were made a typo was made in [redacted] name where it was spelled [redacted] We contacted the hotel immediately as well as the clients to let them know. The hotel said since it was not an airline ticket, it was not relevant to them, they would go by the last name first, but it would not be an issue. We sent the client the reservation and numbers for the hotel. I called the hotel after the clients called me last week, and the front desk manager told me other than the clients being irritated, there was no delay or problem at the hotel.

We offered these clients a discount on their next trip, but they were extremely vulgar and crude in their response.

We did call our current client who originally made the call to let her know what had been going on since these clients had been spreading false information and speaking badly of us, we wanted to make sure it didn't affect our business relationship. Since she called to do potential business with us today it appears that it won't affect us now. Any professional company would call a customer that has refereed business under the same situation. It's smart and good business.

We have no problems fixing any issue or problem if it was our negligence. Nothing on this reservation was. The clients only needed to bring their paperwork with their reservation numbers and they would have found everything with ease.

Bob Older

Creative Travel, Inc

Consumer

Response:

In June, 4 of us were searching for a licensed people to people tour to Cuba. We happened upon Creative Travel in Delaware. The owner [redacted] put together a group of 8 people and organized a wonderful tour. We visited Havana, Trinidad and Cienfuegos.

All very different and interesting. [redacted] had great "surprises" for us during the trip. Including 1950 Chevy taxi rides, train rides and excursions to places off the beaten path.

He is an experienced traveler and very reasonably priced and has a great sense of humor! I would give him 2 thumbs up!!!

Thanks for the memories.

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Description: TRAVEL AGENCIES & BUREAUS

Address: 2394 Coney Island Ave., Brooklyn, New York, United States, 11223

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