Creative Travel

This "customer" was one of now a group of four peopleThis person does not have her facts correct This particular person only paid $towards this trip the rest was paid by her then fiance She is trying to get cash on something that she did not purchase insurance for and therefore no cash refunded is given She was given a Voucher from the Vendor for $even though she only paid $ On August 16th they paid $on [redacted] ***'s Credit card On September 6th this person added $on her credit card then again on Jan 30th Mr [redacted] added $on his card This person's mother came into my office and berated a person here that was not even involved in our Travel Agency and rents space in the office and she was telling this non-travel agent person personal information and libelous statements about Mr [redacted] harassing her daughter etc Miss [redacted] has been Rude to my staff and to me making demands from me that I have nothing to do with and making many statements She is not honestly entitled to any money Her cancellation was $and she only paid $ The vendor has graciously offered her a$voucher for future travel that they were not obligated, so my statement to her that "she is lucky to have gotten anything back" is correct since she did not purchase insurance The vendor is not obligated to refund any amount This "customer" stated that she was told by one of my staff that she would get cash back That staff person hasn't worked her for over months, so I am not sure how she could have possibly told her that The refund has nothing to do with our companyHer payments were not taken by us, they were taken by the Vendor This "customer" also claimed that she called the vendor directly and she was told by them that she was entitled to a cash refund That was a lie Our vendor wouldn't even talk to her and when she called and tried to get them, she was told that they would not talk to her After talking to the three other people in this party, we had decided that this "customer" was no longer welcomed into our office or store, which we have every right to refuse them, and when she demanded to come in last night and come here, she was told she was not welcome and when she continued to say she was coming she was told we would call the police if she came here, which again is within our rights All parties have been contacted and we have a positive resolution with the other so far and the only one complaining is the only one that is not really entitled to anything at all, but yet was still offered the $voucher which she refused[redacted] ***Creative Travel

I've spoken to the other person on this reservation Mr [redacted] has acknowledged that at least twice he and Ms [redacted] were informed that there was no deposit without the purchase of insurance He admitted that they were both told that and they both said that they were going no matter what and they turned down the insurance.Also below is a portion of the information that was given to both Mr [redacted] and Ms [redacted] and the last line of this portion explicitly states that any amount over the lost deposits will be issued in a form of a credit by the vendor It reads: "Days prior to departure Penalty days or more prior to departure $per person + any third party fees Balance as credit toward future traveldays or less Non-refundable Refunds Passenger 1: [redacted] *** [redacted] [redacted] AdultPassenger 2: [redacted] [redacted] [redacted] Adult Rules: You must call [redacted] ***) within hours of purchase to cancel the air ticket reservation and request a refund of the air ticketThe reservation must have been booked at least days before scheduled departureThis policy does not apply to hotel or other non-air portions of the packageStandard cancellation policies will apply to all non-air components of the packageRefunds are only issued for tickets booked on usairwaysvactions.com or with US Airways Vacations Reservations(a) All USV Package Cancellations without Pre-Departure Protection or WaiverPlusDays prior to departure Penalty days or more prior to departure $per person + any third party fees Balance as credit toward future traveldays or less Non-refundable Refunds Some packages are non-refundableThe right to refund is limited if changes are made to travel plans, travel dates, hotels, hotel categories, hotel configurations, changes in origination or destinationDue to the nature of USV packages, USV is unable to provide separate refunds for flights associated with the package (i.eany refund associated with the package must be processed for the package as a whole)No refunds will be issued or exchanges made for any missed or unused package features, package components or unused hotel nightsUSV is not responsible for free components provided by third party vendorsFree components have no cash valueAll refunds are subject to conditions outlined above governing cancellations, changes and revisions, and are further subject to any such fees or other charges imposed by third party suppliers including, but not limited to, airlines, hotels, rental car companies or ground transportation companiesAcceptance of a refund constitutes a waiver by the customer of all rights and remedies under applicable laws other than the amount of the refundIn no event shall USV be responsible for any amount other than the price paid by the customer for the tour or packageUSV reserves the right to accept, decline, retain or remove any person as a member of the tour package program or group at any timeEach customer agrees that all disputes in any matters whatsoever arising in connection with the responsibility of USV or the airline under this Agreement shall be construed and enforced in accordance with the laws of the State of Arizona, and each customer consents to the courts of the state of Arizona, USA, being the sole venue of any action related to this agreement, to the exclusion of the courts in any other state or countryEach customer waives its rights to a jury trial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with my bank WSFS this morning and received the date of my paymentThis was processed on 2/2/and came out of my account for U.S airwaysThis was in fact not paid by [redacted] but by me and using my own person accountI also paid the initial "deposit" This is now accusation, and I am dropping off a letter of dispute to my bank when I'm off workI was also told by the owner If I came to his business to discuss my refund he would have me arrested and I should call an attorneyHe also states "what I did to this kid was a scam"Unfortunately canceling this trip was due to a break up however that is irrelevant to me receiving my refund or even discussing the cancelled tripI am appalled and uncomfortable as to how this situation was handled and hopefully after my bank looks into everything I am able to received the that is owed to me Regards,