The customer purchased a one-of-a-kind custom capo designed for his guitar.He says it does not work properly and that it damaged his guitar.Our attempts to address any and all problems were rebuffed.In response to the initial complaint we offerred to:-Have a [redacted] session, so we could see the problem up close and find a solution.-I gave the customer a cell phone number for immediate access-look at an email picture showing damageCellphone pictures are standard practice and can show any damage.He has refused all offer of help.And has refused to show me what and where damage occurred.If we are not allowed to see the problem, we cannot assess the problem, and we cannot solve it.The item’s workmanship is guaranteed as shown in the attachment.The customers happiness is not guaranteedThere has been no complaint about the workmanship.We have customer support to help customers' problems, but this customer refuses it, so we cannot be of help.If the customer would like to come forward with an open mind, I'm sure we could fix the problem
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The merchant is merely repeating the same talking points that I've already addressed in my original complaint, and in my follcomments, and he continues to mis-characterize our interaction as though he simply isn't reading or comprehending my responses It is ironic to see the merchant claim that I'm being stubborn, because his stubborn refusal to do the right thing and provide the refund I deserve as a customer whose property has been damaged buy his invention is actually quite breathtaking I'm nearly years old, and I have never seen anything like this in my life as a consumer While I have often been impressed by how some merchants will go above and beyond to ensure that a customer IS satisfied, this is the first time a merchant seems equally determined to ensure that a customer is NOT satisfied If I had invented, say, a device to help support a guitar in a player's lap while the player performs (such devices exist), and sold it to someone who subsequently used it and suffered damage to his precious instrument because the pads that secure the devise to the guitar caused blemish marks, I would be apologetic, as would any honorable person My simple sense of human decency would not only compel me to apologize repeatedly, even profusely, and I'd mean it from the heart, but I would refund the person's money and offer to compensate the person for the damageMoreover, the person would justified in anticipating a refund and compensation from meIn light of the response from Creative Tunings I can't see that I have any choice but to conclude that they are not determined to show that they value their customers; they are not determined to show that they respect their customers' property; they do, however, seem quite determined to keep this customer's money from slipping from their fingers, no matter what Whether consciously or otherwise, this seems to be the message that Creative Tunings would prefer to send to me, to the Revdex.com, and, since this exchange will be made public, even to the entire world Surprisingly, it seems to me that Creative Tunings doesn't even value the very product they sell: The Spider Capo Why do I say this? Because if [redacted] at Creative Tunings really believes that I'm either lying about the damage to my instrument, or that any damage that I have suffered is the result of my supposed inability to figure out how to attach the device properly, then he could let me return the device so that he could keep it in stock until the next eight-string player orders a capo from him Since I'm only asking him to refund the purchase price, not the shipping costs, I don't think Creating Tunings would ultimately suffer any monitory loss at all There are plenty of eight-string guitar players out there, especially now that Ibanez is mass producing a nice one with a solid top for a very reasonable price (this is the model I own) I've asked [redacted] to let me return this capo to him for a refund, and his response is not unlike what one might expect if I had asked him to grasp a disease infected needle without wearing protective gloves! We all face defining moments in life, and how we respond reveals and shapes our character [redacted] at Creative Tunings is now facing such a moment If he chooses to do the right thing and provide me with the refund I deserve, I'll return the Spider Capo to him and walk away a satisfied customer If he chooses instead to stubbornly remain on his current course, then I'll have lost monetarily, yes, but he'll have lost something far more important than money: He'll have lost an opportunity to behave honorably by doing the right thing, and thereby showing us all that Creative Tunings is a Corporation with character In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
-Our products may be returned for a full refund if it is assessed by us, as having a manufacturer defect or fault in workmanship-Custom, one-of-a-kind, orders like this one, are not otherwise returnable-Our customer service is open to working with all customers to achieve satisfaction with their new product.We often work with customers and learn from themWe value these interactionsMany features are based on customer feedback.In this case, there are common solutions to the complaints of the customer that have not even been presented to the customer because he stubbornly refuses customer service.All the verbal back and forth when simple solutions are available, can only lead us to conclude that the customer is only interested in complaining and has no interest in a solutionIn summary, this customer refused to talk with our customer service, has refused computer assistance, refused [redacted] assistance, refused to submit a picture or video, and will not show any evidence of a problem with the productConsequently, we cannot help this customer
The customer purchased a one-of-a-kind custom capo designed for his guitar.He says it does not work properly and that it damaged his guitar.Our attempts to address any and all problems were rebuffed.In response to the initial complaint we offerred to:-Have a [redacted] session, so we could see the problem up close and find a solution.-I gave the customer a cell phone number for immediate access-look at an email picture showing damageCellphone pictures are standard practice and can show any damage.He has refused all offer of help.And has refused to show me what and where damage occurred.If we are not allowed to see the problem, we cannot assess the problem, and we cannot solve it.The item’s workmanship is guaranteed as shown in the attachment.The customers happiness is not guaranteedThere has been no complaint about the workmanship.We have customer support to help customers' problems, but this customer refuses it, so we cannot be of help.If the customer would like to come forward with an open mind, I'm sure we could fix the problem
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The merchant is merely repeating the same talking points that I've already addressed in my original complaint, and in my follcomments, and he continues to mis-characterize our interaction as though he simply isn't reading or comprehending my responses It is ironic to see the merchant claim that I'm being stubborn, because his stubborn refusal to do the right thing and provide the refund I deserve as a customer whose property has been damaged buy his invention is actually quite breathtaking I'm nearly years old, and I have never seen anything like this in my life as a consumer While I have often been impressed by how some merchants will go above and beyond to ensure that a customer IS satisfied, this is the first time a merchant seems equally determined to ensure that a customer is NOT satisfied If I had invented, say, a device to help support a guitar in a player's lap while the player performs (such devices exist), and sold it to someone who subsequently used it and suffered damage to his precious instrument because the pads that secure the devise to the guitar caused blemish marks, I would be apologetic, as would any honorable person My simple sense of human decency would not only compel me to apologize repeatedly, even profusely, and I'd mean it from the heart, but I would refund the person's money and offer to compensate the person for the damageMoreover, the person would justified in anticipating a refund and compensation from meIn light of the response from Creative Tunings I can't see that I have any choice but to conclude that they are not determined to show that they value their customers; they are not determined to show that they respect their customers' property; they do, however, seem quite determined to keep this customer's money from slipping from their fingers, no matter what Whether consciously or otherwise, this seems to be the message that Creative Tunings would prefer to send to me, to the Revdex.com, and, since this exchange will be made public, even to the entire world Surprisingly, it seems to me that Creative Tunings doesn't even value the very product they sell: The Spider Capo Why do I say this? Because if [redacted] at Creative Tunings really believes that I'm either lying about the damage to my instrument, or that any damage that I have suffered is the result of my supposed inability to figure out how to attach the device properly, then he could let me return the device so that he could keep it in stock until the next eight-string player orders a capo from him Since I'm only asking him to refund the purchase price, not the shipping costs, I don't think Creating Tunings would ultimately suffer any monitory loss at all There are plenty of eight-string guitar players out there, especially now that Ibanez is mass producing a nice one with a solid top for a very reasonable price (this is the model I own) I've asked [redacted] to let me return this capo to him for a refund, and his response is not unlike what one might expect if I had asked him to grasp a disease infected needle without wearing protective gloves! We all face defining moments in life, and how we respond reveals and shapes our character [redacted] at Creative Tunings is now facing such a moment If he chooses to do the right thing and provide me with the refund I deserve, I'll return the Spider Capo to him and walk away a satisfied customer If he chooses instead to stubbornly remain on his current course, then I'll have lost monetarily, yes, but he'll have lost something far more important than money: He'll have lost an opportunity to behave honorably by doing the right thing, and thereby showing us all that Creative Tunings is a Corporation with character In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
-Our products may be returned for a full refund if it is assessed by us, as having a manufacturer defect or fault in workmanship-Custom, one-of-a-kind, orders like this one, are not otherwise returnable-Our customer service is open to working with all customers to achieve satisfaction with their new product.We often work with customers and learn from themWe value these interactionsMany features are based on customer feedback.In this case, there are common solutions to the complaints of the customer that have not even been presented to the customer because he stubbornly refuses customer service.All the verbal back and forth when simple solutions are available, can only lead us to conclude that the customer is only interested in complaining and has no interest in a solutionIn summary, this customer refused to talk with our customer service, has refused computer assistance, refused [redacted] assistance, refused to submit a picture or video, and will not show any evidence of a problem with the productConsequently, we cannot help this customer