Creative Wood Products

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Let us address this one thing at a timeWe have not heard ANYTHING from Creative Wood Products since [redacted] yelled and stormed out of our house on 12/10/ NO PHONE CALLS, NO LETTERS, NO PERSONAL VISIT, nothing.Creative Wood Products offered us an upgrade to solid wood doors (at the time of the contract signing on 3/23/for a cost of $ She said the doors would periodically need adjusting with their way hinges NOTHING was said about the gaps between the door frames and door inserts I personally checked at the “Cabinet Tree” in Brookfield and “Nonns” in Waukesha about gaps in the door fronts There were none-same design of the door fronts Checked in people’s houses and my RV trailer—NO gaps in door frontsIf there indeed needs to be gaps in the doors for expansion they should be located to the inside of the doorsBeing on the outside lets dust, spilled items, dirt to get stuck in there and no way to clean it outWe told [redacted] repeatedly that we wanted a basic, carefree kitchen that was easy to clean.The measurements of 1” to 1-3/8” difference from her drawing/plans is quite a lot when you want to put kitchen appliances on the counter-top underneath the upper cabinets At the time Creative Woods Products , measurements (which she collected $5000), we specifically brought out the mixer that we wanted to put on the counter-top WE verified the 18” measurements we wanted We notified her on 6/2/that her installer mounted the upper cabinets 2”-3” below the soffits A difference of to 1-3/8” difference may not considered a lot when you are measuring a 10” bedroom or a 20’ living room but is quite substantial when mounting upper cabinets in a kitchen in relation to the counter-top.The gouge in the counter-top was caused by her subcontractor who installed it It was not done by the ***’s It broke through the laminate and into the wood They filled it with seam sealerIT is not a filling agent it is a seam sealer Sealer is not a repair.The original faucet that was bought by the ***’s and installed by Creative Wood Products sub-contractor was damaged during his installation On 12/10/that same sub-contractor brought into our house the new faucet which he installed and the old faucet he personally put back into the box He left, [redacted] yelled and left the house in a “HUFF” I have no knowledge as to where the old faucet is.There is NO reason that this kitchen is still not completed to our satisfaction MY regrets are that we did not put a completion date on the original contract Even when [redacted] acting as a agent for CREATIVE WOOD PRODUCTS signed an additional agreement that the kitchen was going to be finished by 8/10/“to our satisfaction” (exact wording)-didn’t fulfill her commitment Even though I supplied her with a letter about the “Right to Cure” law didn’t ful-fill her commitment [redacted] ’s promises that permits for electrical and plumbing were obtained starting way back in July of were not actually applied for until 12/and 12/9/2015.Her statement of we bent over backwards for this clieuntrue IF replacing a counter-top that was cut TOO short, IF replacing drawer fronts and cabinet doors that were warped, IF covering scratches and replacing a damaged faucet, IF putting two different designed cabinet hardware on, IF not supplying copies of permits when asked and only applied for at the last minute, IF replacing a cabinet door because it got caught in the plainer when the door was made and left a “Corn-cob” shaped gouge in the door IF the one cabinet light that they installed incorrectly because Creative Wood Products failed to communicate to the electrician on how to position the fixture Even after repositioning the light that [redacted] ( she physically showed us how it was to be mounted and then backtracked and said that it would not be to code)IT passed the electrical inspectionThese all should have been inspected BEFORE they even left CREATIVE WOOD PRODUCTS INCproperty They did NOT DO ANY bending over backwards for us.There was NOT one scheduled appointment that was made with [redacted] of Creative Wood Products, that she was actually arrived on time, always 15- minutes late.CREATIVE WOOD PRODUCTS response to my complaint is unacceptable [redacted] ***

We spent about hours + with this client and had at least six face to face appointmentsI have attached for your review, a copy of what the [redacted] 's received on or about 5/28/When we take a design fee or hold payment, we give a copy of the drawings to our clientsMr& Mrs [redacted] received these same drawings as attached with this letterAs we know at this point we feel the fee is a small amount to the time we spent with this clientAt the point they had a full set of drawings that any shop or store could of duplicated.Our policy is not to give our drawings out to anyone without a design fee or hold paymentWhen we received the $the [redacted] 's in return received a set of our drawings which included the measurements taken from their home on itThese are the same drawings which we use for building cabinets in our shop