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Creature Comforts Veterinary Service

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Creature Comforts Veterinary Service Reviews (1)

Review: My girlfriend [redacted] and I have recently had problems with 2 of our pet turtles where we had to rush it to the veterenary hospital in [redacted]. the veternarians did not have suitable treatments, practices, and procedures to help our pets. the veterenarians were not able to help the older turtle as it died under their care. the other turtle was not fed turtle food because they "ran" out of it. instead, the turtle was fed lettace and other food from the vets lunch from that day. when making an arrangement to pick up the sick tturtle, the one that made it; we were lied to over the phone about pricing and additional things that they tacked onto our bill. the hospital was very cold, not suitable for animals and I did not feel heat coming from the vents (they seemed turned off). the heat is both a hazard for the animals and the workers. the employees do not practice ethical behavior and also malpractice.Desired Settlement: Please fix this establishment for the sake of the employees, the customers, and the animals grief.

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Response:

As the two patients were received at the Creature Comforts Veterinary Hospital, one turtle was pronounced deceased by the head doctor, [redacted] DVM. The second turtle was treated with as much care as any other animal that enters the practice. The turtle was fed adequately and properly based on its needs. Furthermore, the heat in the building is set at a standard of 72 degrees Fahrenheit and the thermostat is kept under lock and key. As for the billing, each client is given an estimate which can vary by up to +/- 20% and each patient's file is updated daily.

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Description: Veterinarians

Address: PO Box 700, Saylorsburg, Pennsylvania, United States, 18353

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