We have completed our review of MsM***’s complaintWe appreciate her bringing this to our attention Our records show that MsM [redacted] signed a contract for a ten month lease term for her furniture but has stated that she was not informed by the retailer the terms of her leaseConsidering the original amount financed for the furniture has since been satisfied, Credda is willing to waive the rest of the balance and mark the account paid in fullNo more payments are due- this account is now closed We do apologize for any inconvenience this matter may have caused Sincerely, Credda
Revdex.com, On March 24, 2017 the customer purchased furniture from a retail partner of Credda's. The attached contract was electronically agreed to. We offer a 120 day payoff option that expires on the 121st day after delivery in this case July 23, 2017. We confirmed this date on...
March 29, 2017 in a phone call with the customer where we went over terms and answered questions once more. The customer received a copy of this agreement via email as well as having seen and agreed in person. We're incredibly flexible with our customers. This is the very first Revdex.com complaint we have ever had. We make sure we are fully transparent with all of our customers. They have ability to see when expiration dates of discounted payoff options on our website, by calling, or by reaching out via email. We also do not "increase our rate". Our platform allows for early payment to save money at any time. The rate is a fixed mark up. The contract clearly states what the total cost of the items will be if only the minimum payment is made each billing cycle. We are more than willing to work with our customers with regards to merchandise quality, but it sounds like that complaint should be directed to the store partner, [redacted]. We must reject the customer's desired outcome on the basis of the contract being binding. In these cases, we do hold customer's responsible for contracts they sign. This is especially true when we've presented them with all information on more than one occasion. We can be reached for more information at any time and are completely willing to work with the customer on ways to save money inside of their agreement with us. All the Best,A[redacted] P[redacted]
Thank you for reaching out to Credda and addressing your concerns of this complaint. The issue with the double payment was resolved with a refund of the overpayment, as well as the overdraft fees the double payment caused. This issue was taken care of before the complaint was submitted to the Revdex.com....
If you have any other questions feel free to email or call us. Sincerely,Credda
Thank you for reaching out to us to resolve this dispute, Per our last email to the consumer she does not have an account with Credda. She has never had an account with Credda. We simply do not send paper letters as we are a green company. We have sent multiple emails advising the consumer of this,...
when she applied with Credda she was approved. She simply changed her mind on receiving the merchandise. Since then, the store was never funded for her lease and her lease is not active. Listed below is the last email advising the consumer of such before this complaint was submitted. Credda Info<[redacted]@credda.com>11:15 AM (2 hours ago)toM[redacted]Per the last call with our Representative , it appears that the account is closed. You do not owe a balance on an account with Credda, please disregard any letter that has been sent we do apologize but the letters are not sent from our facility. If you have any other questions please feel free to call 844-[redacted] and ask for K[redacted], I am the manager on the floor, if you are needing any other reassurance.Thank youSupport Staff
We have completed our review of Ms. M[redacted]’s complaint. We appreciate her bringing this to our attention. Our records show that Ms. M[redacted] signed a contract for a ten month lease term for her furniture but has stated that she was not informed by the retailer the terms of her lease. Considering...
the original amount financed for the furniture has since been satisfied, Credda is willing to waive the rest of the balance and mark the account paid in full. No more payments are due- this account is now closed. We do apologize for any inconvenience this matter may have caused. Sincerely, Credda
We have completed our review of MsM***’s complaintWe appreciate her bringing this to our attention Our records show that MsM [redacted] signed a contract for a ten month lease term for her furniture but has stated that she was not informed by the retailer the terms of her leaseConsidering the original amount financed for the furniture has since been satisfied, Credda is willing to waive the rest of the balance and mark the account paid in fullNo more payments are due- this account is now closed We do apologize for any inconvenience this matter may have caused Sincerely, Credda
Revdex.com, On March 24, 2017 the customer purchased furniture from a retail partner of Credda's. The attached contract was electronically agreed to. We offer a 120 day payoff option that expires on the 121st day after delivery in this case July 23, 2017. We confirmed this date on...
March 29, 2017 in a phone call with the customer where we went over terms and answered questions once more. The customer received a copy of this agreement via email as well as having seen and agreed in person. We're incredibly flexible with our customers. This is the very first Revdex.com complaint we have ever had. We make sure we are fully transparent with all of our customers. They have ability to see when expiration dates of discounted payoff options on our website, by calling, or by reaching out via email. We also do not "increase our rate". Our platform allows for early payment to save money at any time. The rate is a fixed mark up. The contract clearly states what the total cost of the items will be if only the minimum payment is made each billing cycle. We are more than willing to work with our customers with regards to merchandise quality, but it sounds like that complaint should be directed to the store partner, [redacted]. We must reject the customer's desired outcome on the basis of the contract being binding. In these cases, we do hold customer's responsible for contracts they sign. This is especially true when we've presented them with all information on more than one occasion. We can be reached for more information at any time and are completely willing to work with the customer on ways to save money inside of their agreement with us. All the Best,A[redacted] P[redacted]
Thank you for reaching out to Credda and addressing your concerns of this complaint. The issue with the double payment was resolved with a refund of the overpayment, as well as the overdraft fees the double payment caused. This issue was taken care of before the complaint was submitted to the Revdex.com....
If you have any other questions feel free to email or call us. Sincerely,Credda
Thank you for reaching out to us to resolve this dispute, Per our last email to the consumer she does not have an account with Credda. She has never had an account with Credda. We simply do not send paper letters as we are a green company. We have sent multiple emails advising the consumer of this,...
when she applied with Credda she was approved. She simply changed her mind on receiving the merchandise. Since then, the store was never funded for her lease and her lease is not active. Listed below is the last email advising the consumer of such before this complaint was submitted. Credda Info<[redacted]@credda.com>11:15 AM (2 hours ago)toM[redacted]Per the last call with our Representative , it appears that the account is closed. You do not owe a balance on an account with Credda, please disregard any letter that has been sent we do apologize but the letters are not sent from our facility. If you have any other questions please feel free to call 844-[redacted] and ask for K[redacted], I am the manager on the floor, if you are needing any other reassurance.Thank youSupport Staff
We have completed our review of Ms. M[redacted]’s complaint. We appreciate her bringing this to our attention. Our records show that Ms. M[redacted] signed a contract for a ten month lease term for her furniture but has stated that she was not informed by the retailer the terms of her lease. Considering...
the original amount financed for the furniture has since been satisfied, Credda is willing to waive the rest of the balance and mark the account paid in full. No more payments are due- this account is now closed. We do apologize for any inconvenience this matter may have caused. Sincerely, Credda