Credit and Debt Management Institute

This letter is in response to your letter dated July , 2019. We signed up the client *** for our student loan resolution program. The client stated that she was unhappy with the service and so we immediately issued her a refund. As per her contract all files are subject to a $350 nonrefundable service fee:
3. Manner of Calculation of Fees
CDMI does not charge an advance fee for any of its services. We do however request that our clients place all fees in a managed account that is supervised by our company; this insures timely payments for services completed and prevents delays in our implementation of proposed strategy protocols. Statements of fee payments and reserves are available upon request. CDMI charges a flat fee to remove and/or modify certain erroneous, disputable and/or obsolete information that appears on Client’s credit reports. A copy of CDMI’ current Rate Services Guide is hereto attached as Exhibit A. CDMI will work with Client to identify those matters that should be corrected on Client’s Credit Reports to achieve the desired credit score, and those choices will be entered on the Creditor List attached hereto as Exhibit B. The total amount of service fees payable to CDMI will be listed on the Creditor List, Exhibit B.

3.A Timing of Payment of Fees
None of Client’s Service Fees shall be payable until CDMI has completed the specific tasks that it agrees to complete. CDMI has divided its work into three service milestones as set forth below. Upon completion of each milestone, CDMI will use a pre-approved authorization from your debit card, credit card or checking account to pay itself according to each milestone performed or CDMI will place total of fees in an escrow account and withdraw appropriate fee upon completion of each milestone.

3.A.1 First Milestone
The first service milestone includes and is not limited to the following; the initial client analysis, pre and post administrative document preparation fee, and informational interview, usually held by phone. We will explain to you how the process works, what we believe we will be able to do for you and how you can benefit from our services. You will also receive our contract and Informational Statement. You will complete your Creditor List, providing us with accurate and complete information supporting a correction or removal. This will form the basis for filling out your Creditor List, which you must verify and send back to us. Fees payable to CDMI include a onetime fee of $350.00 for administrative purposes. This fee is a non-refundable fee. This completes your first milestone.

Our policy is clearly stated in our contract and is consistent with state and federal law which grants us the right to charge up to $399 for a service fee. We spent a lot of time preparing this clients file and working on the file. We do not charge for the time spent working on the file unless we are successful, however the setup fee cannot be waived under any circumstance because that is our policy. *** is well aware of this policy and continues to attack our company. She hacked our database and sent disparaging emails to all of our clients. This type of complaint is harassment and defamation of character. These transgressions will be remedied in court. We always err on the side of the clients and that is why we have maintained such a stellar reputation in an industry plagued by fraud. This client is trolling our company. We sent her the balance of her reserve account in the amount of $150, which constitutes her full refund. Per her contract you would have to cancel our services within the first five (5) days to get a 100% refund. This complaint is fraudulent, she did not sign up for a credit restoration product, those cost $1250 and up, not $500. We do not control the rate of response of creditors and as such some clients place unreasonable demands against our company. We offer only legal solutions for our clients and thus they must include creditor participation. Some student loan creditors are notoriously slow moving by design. We have initiated a law suit against this client for defamation of character, fraud, and harassment.

As always we await your comments and recommendations.

Sincerely,

Dr. Michael C. G

We sent a certified return receipt refund to this client for her total refund of $150 which she received but never cashed. To say that she never got any money from us is untrue. Our refund policy is predicated by state and federal law and clearly displayed on our contract. This client is trying to use your service to harass our company. We cannot give in to extortion or coercion for any reason. Please advise this young lady that soliciting unsubstantiated demands for payment is a crime in New York. Using the mail system constitutes mail fraud. We will see her in court next month.

After a careful investigation of the clients above complaint I have found the following. We have forwarded this client a refund, please see enclosed. With every contract there is a refund agreement for all of our services. In this particular case the client signed up to become an affiliate. The affiliate fee is nonrefundable because we use that money to build an affiliate portal, as is clearly stated on the application. That fee is only $350. In addition, the client signed up for our Perfect Credit Program. This program is $2500. We received only $500. As per our contract we have a nonrefundable fee of $350 which is state and federal law authorizes a setup fee of $399. We only charge $350 to build out the client portal, for a forensic analysis of the client credit situation and to develop a strategy to get the client to perfect credit. Finally, this left an escrow balance of $150 which was sent to the client per his request and all files were closed. We offer 100% refund for the first 5 days minus the set-up fee and less any work performed. All funds from the client are escrowed. We do not charge any upfront fees. We never have Revdex.com complaints because we don’t advertise. All of our clients are referrals so they know that we deliver every time. We have serviced over 10,000 clients. I am not sure why this client even asked for a refund be we are happy to provide it for him. As always the client can contact us directly for any future services as we are currently the holders of all three credit industry records including the highest credit score in the world.SincerelyDr. Michael C. G, CEO