Credit Blueprint

HelloI'm responding to this complaint from [redacted] ***This is a client who started back in September 2013, so quite some time has passed for them to NOW be asking for a refundWith that being said, our program is typically days, with this customer we worked with them just short of year and did not charge additional moniesThe last conversation my company had with [redacted] was July of explaining what he needed to do AGAIN to get the desired resultsWe went above and beyond just sending out letters and getting items removed for this clientPart of our program is coaching the clients and our strategy was to have him pay down his credit cards to a specific dollar amountHe was unable to do that so it seems like his motive might be to get a refund and then pay down his credit cards with the refund moneyI can provide more details on the coaching if need be and exactly what was asked of the customerMy question is can the customer provide a copy of the money back guarantee? Not everybody qualifies for a guarantee and I don't see one with his fileCarl S [redacted] PresidentCredit Blueprint###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: they did not go above and beyond to hep me with anything. I was told over the phone by Carl, himself about the guarantee so I do not have physical proof of a guarantee, but I have emails where I mention that it was the only reason I chose them over [redacted], and they never said "you do not have a guarantee." Seems like This is how they snake desperate people out of their money.
Regards,
Dennis Dunn

HelloI'm responding to this complaint from [redacted]. This is a client who started back in September 2013, so quite some time has passed for them to NOW be asking for a refund. With that being said, our program is typically 90 days, with this customer we worked with them just short of year and...

did not charge additional monies. The last conversation my company had with [redacted] was July of 2014 explaining what he needed to do AGAIN to get the desired results. We went above and beyond just sending out letters and getting items removed for this client. Part of our program is coaching the clients and our strategy was to have him pay down his credit cards to a specific dollar amount. He was unable to do that so it seems like his motive might be to get a refund and then pay down his credit cards with the refund money. I can provide more details on the coaching if need be and exactly what was asked of the customer. My question is can the customer provide a copy of the money back guarantee? Not everybody qualifies for a guarantee and I don't see one with his file. Carl S[redacted]PresidentCredit Blueprint###-###-####

Our notes from 7/16/2014 indicated that you closed out a first premier credit card and opened up a new [redacted] credit card and charged up the balance on it. My office clearly reviewed this with you and advised that even if we did speak about a money back guarantee that this is counterproductive and would lower your scores. It's kind of like having a heart condition but eating steak and eggs everyday and then blaming your doctor when you have a heart attack.  You went against our advice and closed out a credit card, which happened to be an asset and is one of the main reasons that your score didn't go up 25 points. The second reason is the high balance on the new [redacted] credit card. We worked with you for 10 months when the program is typically 90 days and in the end we believe you could have prevented this by following our instructions with your credit cards. Items were deleted from both of your credit reports and we can prove that work was done. We can also provide a before and after showing the closed credit card account going against our advice.