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Credit Bureau of Lewiston - Clarkston Inc.

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Credit Bureau of Lewiston - Clarkston Inc. Reviews (3)

Our office has conducted a review of complaint #[redacted]. As requested by the customer, the disputed payment of $1,558.23 was cancelled and returned on February 5, 2016. No money has been received by our office and no payments have been applied. All transactions associated with the payment have been...

reversed and all funds have been returned to the customer. Our office regrets there was a misunderstanding and has taken appropriate action to resolve the situation so no harm was done to the customer. Our office considers this complaint resolved.

Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
If it was just a misunderstanding as they stated, wouldn't a recording show that? Aren't calls supposed to be monitored? I stand by my statements that I was offered a certain amount that I repeated back to [redacted] at least twice and each time she said yes. Then she processed payment for 500 over our agreed amount. Yes, they did release the funds back on to my card. However, this does not seem to be in good faith to just say sorry you misunderstood. Isn't is possible that she may have miscommunicated the information.  It seems as though if the calls are actually recorded this issue would already be resolved
Regards,
[redacted]

Review: I called into the Credit Bureau asking to resolve a past due debt by a settlement on the monies owed. I spoke with [redacted] and she offered me 1058.23 to pay my account in full. I repeated this information back to her, and she said correct. I then gave her my card information to pay the $1058.23. After, I checked my bank statement and $1558.23 was withdrawn. I immediately called her back. She said she did not say that and that I had misunderstood. I told her to cancel the payment because that is not the amount I authorized. I requested something in writing, but she said she would only send something after they received payment. She stated the 1058..23 would pay off all accounts.Desired Settlement: I am more than willing to settle for the agreed upon amount in the conversation. I trusted that she would act accordingly with the best practices of a debt collection agency. Instead, I now still have this on my credit and feel like I was deliberately misled into making a payment when she charged the full amount after agreeing to a lesser amount.

Business

Response:

Our office has conducted a review of complaint #[redacted]. As requested by the customer, the disputed payment of $1,558.23 was cancelled and returned on February 5, 2016. No money has been received by our office and no payments have been applied. All transactions associated with the payment have been reversed and all funds have been returned to the customer. Our office regrets there was a misunderstanding and has taken appropriate action to resolve the situation so no harm was done to the customer. Our office considers this complaint resolved.

Consumer

Response:

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

If it was just a misunderstanding as they stated, wouldn't a recording show that? Aren't calls supposed to be monitored? I stand by my statements that I was offered a certain amount that I repeated back to [redacted] at least twice and each time she said yes. Then she processed payment for 500 over our agreed amount. Yes, they did release the funds back on to my card. However, this does not seem to be in good faith to just say sorry you misunderstood. Isn't is possible that she may have miscommunicated the information. It seems as though if the calls are actually recorded this issue would already be resolved

Regards,

Business

Response:

Our office considers complaint ID #[redacted] resolved,

despite the customers claim to the contrary.

The nature of the initial complaint was a credit card

transaction. A review of the transaction

determined there was a misunderstanding between the parties as to the amount

agreed upon for a credit card payment. Rather than place blame or engage in a

he-said-she-said as to which party was in error, our office determined the fairest

course of action was to reverse the entire transaction; which was done prior to

receiving the complaint via the Revdex.com. With the transaction reversed, and the

money refunded, everything was set back to how it was prior to the complaint. The

customer verified in his response that the funds have been released back to his

card. No harm has been done to the customer and the substance of the original

complaint has been resolved. It would be a moot point to continue to engage in

a debate about the conversation that occurred prior to the transaction, as the

transaction in question has now ceased to be.

At this time the customer is attempting to

negotiate with our office via the Revdex.com. Our office is not able to respond to specific

instances via the Revdex.com due to privacy regulations. As such, the Revdex.com is not the

proper venue to attempt negotiation or settlement discussions regarding

accounts that may be listed with our office.

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Description: Collection Agencies

Address: 1324 Idaho St, Lewiston, Idaho, United States, 83501-2557

Phone:

20874315 0 0
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