Credit Card Solutions

At the time of her failure, FCA (Fiat Chrysler America) did not have parts for the repair, as was communicated to the customer via Chrysler mandatory recall letter which she received.  The follow up letter advised customers to call the dealership to schedule repairs, as a rural dealer, we...

received a few alternators for the recall and only a few initially, these where used for vehicles at the dealership that where down at that time.  We will order the customer a recall part to install on her vehicle and call her to let her know when said parts arrive.  Any subsequent cost by her due to the recall will need to be addressed through FCA. The customer can contact them directly by calling 1-800-[redacted].  We regret any difficulties to the customer, but out of our hands.?

Customer was told that the Cooling fan which cools the condenser core for the vehicle was bad and quoted a price of $516.30 for replacement.  This quote was typed on her receipt.  Customer refused repair at that time, has not returned since that time.  Would be happy to make said...

repair, but it will be at the customers expense.