Credit Collection Services Group, Inc

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe offer does not address the fact that we gave them paperwork for a close on October 30, and that is the day we closed They still owe us the $ Neither did they address the ineptitude of their employees At a minimum they need to note for the public record, what a poor job they did with this closing, it's the least the public in Saratoga County needs to know; if your going to use them, call and/or email them everyday, or you will end up loosing money due to the terrible way they conduct businessRegards, *** ***

We are sorry to hear of Mr. and Mrs. [redacted]'s dissatisfaction with the services provided by our firm as evidenced by their complaint to the Revdex.com. While we understand that the numbers changed from the preliminary statement of sale that was provided to them, this is not uncommon in...

the home sale or purchase Settlement process as closing dates, payoff amounts, taxes or other items are subject to change prior to the final Settlement.The original date of Settlement for their home sale was scheduled for October 29,2015. This date was set by the purchaser's bank on October 23, 2015. The same day, October 23, 2015, we overnighted documents to their out of state address for signature, but those were returned to us by the carrier as "undeliverable". Upon receipt of those returned documents, we immediately emailed them to the [redacted]s. When those documents were later returned to us, wediscovered the [redacted]'s signatures had not been notarized, so the documents had to be resigned and notarized. We did not receive the notarized documents until October 30, 2015, missing the original October 29, 2015 Settlement date. It is important to note that all of the estimated Settlement costs were predicated on a payoff letter generated by the [redacted]'s bank on October 19, 2015 with a good through date of  October 30,2015, meaning the numbers would change if the loan was not paid by that date. We did attend the scheduled Settlement meeting on October 29,2015, but the purchaser's bank refused to close the loan without the notarized documents. Since we were not able to close on October 29,2015, the purchaser's title insurance company required an updated mortgage payoff letter, which increased the loan payoff amount by $347.71, thus changing the Settlement numbers. Without this amount of money submitted to the [redacted]'s bank, the deed to the property would not have been conveyed to the purchasers. In addition, due to the one day delay in the Settlement date, adjustments had to be made to the town and school taxes, a $50.00 fee charged by the title company for overnighting checks to the [redacted]'s lender had to be added and a final water bill in the amount of $27.72 had to be added to the Settlement charges. The above information was explained to the [redacted]s and an updated statement of sale was emailed to them. In spite of the changes to the Settlement statement due to the change in payoff, taxes, fees and water bill, the [redacted]'s had sufficient funds to close the sale on October 30, 2015. This was due to the fact that the title company waived the $50.00 fee and the bank did not adjust one of the tax items. This is not something that we could have foreseen prior to preparing the newSettlement statement, as we do not control those items. There is a possibility that their bank could return some unused payoff funds, as the updated payoff letter received by us on October 29, 2015 had a good through payoff date of November 7, 2015. We suggest that the [redacted]s contact their lender to determine if any funds are due them from the payoff process. Again, we are sorry that the [redacted]s feel our services did not fulfill their expectations. If you orthe [redacted]s need any additional information, please let us know. Sincerely yours, Brenda J. L[redacted]   Controller/Office ManagerIanniello Anderson, P.C.