Credit Connection Auto Sales

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me with the exception I have decided to let the car lot keep the truckI have great fear I will have future issues and I am not willing to take the chanceI would like to say that rodney from the harrisburg office was great help and I wish I met him months sooner to resolve these issues Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

CREDIT CONNECTION AUTO SALES INC [redacted] ***, PA [redacted] PH-###-###-#### / FAX-###-###-#### RE: [redacted] 02/25/ ID# [redacted] Dear [redacted] , Credit Connection Auto Sales Increcieved a complaint on 02/24/from your office about [redacted] ID# [redacted] , the complaint involves billing or collection issuesIn regards to the collection issue, ** [redacted] began leasing the vehicle from Credit Connection Auto Sales Incon 09/12/2013, ** [redacted] had an agreement to make monthly payments of $** [redacted] was delinquent on his first payment and only made partial payments at times, Credit Connection Auto Sales Incmade numerous agreements with ** [redacted] in regards to his payments***s 1st payment was due on 09/30/2013, on 10/04/** [redacted] made a payment of $160.00, on 11/08/he made a payment of $200.00, on 11/15/$100.00, 12/06/$200.00, 12/13/$100.00, 01/10/$100.00, 01/17/$200.00, 02/07/$When ***s vehicle was disabled for non-payment, he called in and told us to come pick up the vehicle** [redacted] has been delinquent numerous times and we have made numerous attempts to get his account current In regards to ***s personal items, the vehicle was cleaned out and put into bags for him to pick-up, ** [redacted] picked up his personal items and we at Credit Connection Auto Sales Inchad no knowledge of any personal items missingCredit Connection Auto Sales Incasks anyone who picks up personal belongings to check there things before they leave the dealership Credit Connection Auto Sales Incaims to consistenly deliver a professional service to our customers Please feel free to contact us with any questions that you may have, Thank you for your time and concern in this very important matter Sincerely, Credit Connection Auto Sales Inc

---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Mon, Jul 31, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com The dealership has made things rightI would like to dismiss my complaint

Dear Sir/Ma'am,The issue in question has been resolvedCredit Connection Auto Sales, Inchas adjusted [redacted] ***'s account [redacted] ***'s account now shows that they are due on 10/13/for a payment of $160.00, and will continue with bi-weekly payments of $there after [redacted] ***'s account has been adjusted and does not show a delinquent balance, Credit Connection Auto Sales, Incwould like to apologize for any confusion and say thank you for your time and concern in this very important matter If [redacted] ***'s has any questions please feel free to contact us with any questions or concerns.Credit Connection Auto Sales, IncCarlisle RdDover, PA (Ph.) ###-###-####(Fax) ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:When I purchased the car the sales man told me that they would fix the issue with the oil burning and to my knowledge the issue was not fixed I also am very bothered when they said I never told them about my car door handles when I gave the salesman a paper of the issues with the vehicle I am currently going through a lot of oil and as for the car, I really do not want to keep the car being that I took it to my friend who owns a car shop and he said the car is not worth buying being that the car is presenting more problems Today is April 29th and I still have not received my registration sticker and the paper on the back of my rear glass expires 5/2/ I am really unsatisfied with the dealer and the way they are not helping me solve the issue I just want my money back and they can have the car I asked for something to be taken care of and it was not fixed and I also showed the salesman the codes that came up on the machine indicating the car has an issue when they told me they would fix the check engine light and now they are saying they will not fix it, I personally think I was scammed into buying this vehicle One code is the [redacted] and the other is the ***I do not think it is fair with the service I am getting due to the fact that all my payments have been done on time and their are times when I call and they do not call me back when they say they would and the woman I asked whom is the manager said my car would not fixed and she also said I was not a professional and my reply to her was I am not a professional I am a customer I have friends who work for the state police and they even told me the service their is not good being that they take people for granted and I am really bothered how they have been treating meIf something were to happen that my kids are in the car and the door handle does not close due to them not fixing it and the door would swing open again, I will press charges and if need be I will take this to court being that we are talking of the safety of my sons ages and All I asked was that the car get fixed but now all I get is the run around and also I noticed some parts in the engine that were not tightened making a loud rattle when the car is turned onI also noticed the oil was never changed when the car was returned to me and I know it because it was black after I did the oil change myself All I ask is to get my money back so I can go somewhere else and purchase a car that will not give me as much issues as this one has and if if we need to go to court I am all good to go all I need to do is contact my lawyer Regards, [redacted]

May 01, Dear [redacted] , Credit Connection Auto Sales increcieved a complaint on 05/01/in regards to [redacted] ID# [redacted] rejecting our response to said complaint.** [redacted] wrote in his response that he has not recieved his registration, Credit Connection Auto Sales Incverified that his registration was mailed from Penn Dot to ** [redacted] on 04/23/2014, In regards to the check engine light, check Engine, Service Engine Lights are not covered(which is stated on the warranty form)** [redacted] also stated that the salesperson promised to fix certian things, our procedure is that if something is promised to a customer it must be in writing approved and signed by the manager [redacted] states that all of his payments have been on time, Currently ** [redacted] is days past dueCredit Connection Auto Sales Incagreed to fix ** [redacted] door handles, ** [redacted] has not to date scheduled an appointmentPlease see attached forms that were signed by ** [redacted] Also attatched is a copy of the PA TITLE with ** [redacted] name on it.We at Credit Connection Auto sales incstrive to give every customer the most reliable vehicle possible, and a pleasant experience when they come to usCredit Connection Auto Sales Incaims to consistent deliver a professional service to our customers, We make every attempt to assure our vehicles are roadworthy and safe,Please feel free to contact us with any questions that you may haveThank you for your time and concern In this very important matterSincerely, Credit Connection Auto Sales Inc

Dear [redacted] , This is in response complaint ID [redacted] Credit Connection Auto Sales Incand [redacted] have been in contact Credit Connection Auto Sales Inchas picked up [redacted] vehicle and it is at our location, we are currently working to get the issues resolvedI will keep you updated as to the status, and also keep [redacted] updated on the status of her vehicle Thank You for your time and concern in this very important matter Please let us know if there is any thing else that we assist you with Sincerely, Credit Connection Auto Sales Inc

Dear [redacted] , This is in response to the rejection of our initial response for complaint ID# [redacted] Customer began leasing said vehicle on 02/11/ We made appointments for the customer to have the vehicle looked at on 02/24/which they did not show up for, we rescheduled that appointment for 03/03/ In regards to the vehicle leaking gas we made them an appointment on 03/18/and again they did not show up for that appointment We told them that we would fix the issues but unfortunately we cannot fix the issues or diagnose the problem if they do not bring the vehicle to us, we stated that we would fix the issues at no cost to themWe had no knowledge of there being an issue with the transmission, like I said in our initial response if they bring the vehicle to us we will take a look at the vehicle and get these issues resolved They can bring the vehicle to us anytime that is good for them and we will get the vehicle checked out We are not exactly sure how we are lying or giving information and do not appreciate the threat of going to news stations when we have done nothing wrong, we have made good faith efforts to get these issues resolved Again if they get the vehicle to us we will get these issues resolved, the customer can bring the vehicle to us to have the issues resolved, Whenever is good for them As of 07/27/the vehicle was disabled for non-payment, as of that date the customer was days past due We do not take advantage of anyone or any of our customers, our customers are our number one priority Thank You again for your time and concern in this very important matter and we look forward to getting these issues resolved Sincerely, Credit Connection Auto Sales Inc

This is in regards to a complaint that was filed with your office by [redacted] *** [redacted] began leasing a [redacted] on 08/21/In regards to the check engine light, unfortunately Credit Connection Auto Sales Incdoes not repair or fix check engine lights or warning lights, services required to correct a "check engine" warning light cannot be performed hereOften what is required but not limited to is an Oxygen Sensor, Plugs, Wires, Coils, Gas Cap, Catalytic ConvertersSometimes it is very difficult to determine which is needed and parts are non returnableTherefore we cannot offer those servicesOnly lubricated parts of the motor and transmission are covered by the warrantyAttached is a copy of our policy on Check Engine / Warning Lights, also attached is a copy of the warranty that Credit Connection Auto Sales Incprovided [redacted] all of which were signed by [redacted] ***.in regards to the issue about the inspection, at NO TIME would any mechanic of Credit Connection Auto Sales Incperform a "faulty inspection" or pass a vehicle for inspection with a check engine light on[redacted] and Credit Connection Auto Sales Inchave come to an agreement that was acceptable to herWe are sorry for any inconvenience this may have caused [redacted] ***.Thank You for your time and concern in this very important matter.Sincerely, Credit Connection Auto Sales Inc