Credit Firm, Inc.

Complaint: [redacted]
I am rejecting this response because:
-Was not offered an appt., and I have been living in [redacted] for a year-which is 8 hours away and they would know that if they offered an appt.-I received 1 call and 1 voicemail, that was after the complaint was submitted; I did not call back because it would defeat the purpose for wanting help based on business/customer relationship without being forced based on complaints.-I have kept phone statements of times I have called, and the 1 call I received from them.-I only received 1 letter which stated of the promises they made to remove the creditors off my credit report as they were paid; kept the letter as proof of what they were supposed to do based on the contractual agreement.  My scores changed because I could not wait on them any longer and had to pay extra fees to creditors because of the time limit on buying a new house ( in [redacted]).-I'm NOT filing a complaint on behalf of [redacted] whom my husband and I initially spoke to and the salesperson on our contract he gave us more information in the 30 minutes we spoke to him than the current owner whom has the same last name [redacted], did in the months within the contract and even after not knowing I graduated, so her pointing fingers at him whether her relationship with him is a personal vendetta by putting him down has nothing to do with me by her making excuses that Mr. [redacted] is the person at fault (per excuses saying that the previous employees were all fired and new staff took over, so it will be better)-I never hung up on anyone or "belittled" them, this benefits me more than anyone else and affects me more than anyone else- I could have submitted this complaint the end of last year after not receiving what was promised in the contract and or returned calls.-I stated every time, I don't know what to ask or who too call and which credit bureau is affecting my credit as I did not receive progress reports every 30-60 days as I was promised, and the secretary as well said that there was suppose to be some sent and was probably because they transferred computer systems.-I came to this business prior to moving to [redacted] and had all my mail forwarded, the new house being bought was in [redacted] this is why I hired them to tie all loose ends before leaving and getting a decent loan that is not affected by my credit score.  I am sharing this info so me moving could not be used as an excuse for not receiving letters.-I will submit all factual proof in contracts, letters, and phone bills which cannot be altered on my account and will accept proof such as this that is signed by myself showing understanding and which cannot be altered on their account by a few clicks on their computer.Thank you for your time
Regards,
[redacted]

This email is in response to a complaint reported to the Revdex.com by [redacted]. The office manager [redacted] was very courteous and helpful to Mrs. [redacted]. She has called stating that she had paid for a deletion and the previous owner was suppose to respond. The manager asked her for the receipts to...

respond to the creditors and take care of this issue for her. Although she had graduated the program in 8-9-14.We would still assist her as a courtesy. She then called repeatedly and each time she was assisted and told the same thing.We cannot send a creditor a letter asking to release them from the credit bureaus without validating that it has been paid. I [redacted] am the current owner as of 1-1-15 and even left her a voice mail on 7-10-15 and she has yet to return my call. We have went through numerous attempts to help this woman. I'm upset that she feels we did not do our best to resolve this matter. Please, let me know if you need any further information.[redacted]Credit Firm Inc.Owner

Complaint: [redacted]
I am rejecting this response because:
Regards, The reason I kept calling was to speak with someone to tell me what was on my credit and the creditor who has a hold on there after I paid it on my own.  I understand I needed receipts but that is why I called for someone to give me contacts, you, Mrs [redacted] called me once after 5 times I have left messages it was after I had already filed this complaint.  For some reason you did not reply on the reason why there was no updates sent to me: my credit reports, updates on how it changed, and the "graduation part" how was I suppose to know, I have called since July 2014 prior to me "graduating" and never received a call.  When I spoke to the secretary asking her who do I speak to or what to tell the creditors on what I need and for what- she said she would have to pull my credit again, I explained to her that me getting this completed is what mattered since I was supposably suppose to receive progress reports.  With all do respect, I wasn't kept up to date that's why I called; I'm sorry you think I'm wrong but please answer the reasons why I wasn't sent progress reports before graduating and why I never received calls that were every day, they were every month and half giving yall plenty of time to send me reports or at least call me.
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We have tried our very best to help this customer we even offered for her to come into an appointment and speak to the counselor herself. I understand her frustrations on talking with the counselor however she is the only one on staff and was in appointments during the times she was being called.I have a schedule we can send in for proof.  However she did call her back and left voice mails and then she never answered our calls again. I understand her being frustrated and upset but we cannot fix a problem if she refuses to come in or answer our phone calls.As far as progress letters 2 have been sent in 8-11-14 and 9-25-14 and she did graduate the program soon after. Her scores were where they were promised to be when she graduated. During the time of her graduation their were other employees and an owner who are no longer affiliated with Credit Firm.We have gone beyond with this client offering appointment times and calling her back however if there is no communication on her end we cannot resolve this issue. As part of being a respectful business owner we do value her opinions and will only strive to do better. However we do value our staff as well and would appreciate the same respect from her. During one of her calls she belittled the receptionist and she was trying to help her with anything she could only to be hung up on and be very impolite to.