I, Joe [redacted] , the GM, spoke with Mr [redacted] on or around 2/4/He called and told me the car was having mechanical problemsHe told me at the time he thought it was the timing chainSo I agreed to tow the carWhen the tow truck arrived, Mr [redacted] was still there and asked if he could get a rideNormally we don't let customers ride in the tow truck, but we did in fact give him a ride homeWhen he called to follow up about the repairs to his car, there was a little confusionWe have more than cars on our lot and more than accounts that we do repairs forEven tho he did not have an appointment, the shop worked the car into their schedule and was repaired in a timely mannerWhen Mr [redacted] came in to pick up his car, we asked him to bring his account current since he was past dueWe also asked him to put some money down on the repairs and we would finance the rest of the repairs into his accountMr [redacted] did not have any money for his payment, let alone any for the repairs, and he became so upset he decided to voluntarily turn in his carMr [redacted] is a good account and that is why we were willing to work with him on the repairsMany car lots demand payment in full for any repairsMr [redacted] sent an email a few days later stated how upset he still wasI responded to the email by explaining we were trying to help him and if he wanted his car back, we would still be glad to make those arrangements with himThe next communication we received was the Revdex.com complaintMr [redacted] can get his car back, so long as he gets his account current and puts $on the repairsWe will then add the repairs to his regular accountThe total bill was $We try to work with our customers knowing not everyone has the ability to pay repair bills when they happen unexpectedlyPlease have Mr [redacted] call me, Joe, so we can get this worked out and he can get his car back###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Follow up on my complaint with Credit MotorsFeb 19, 2016, 8:PMFrom MeDetailsHello ***, I'm emailing to please disregard my complaint with Credit MotorsIn my complaint I stated that Credit Motor didn't respond to me in regards to the vehicle I'm paying on with Credit Motors.I let my anger cause me to over react about the matterJoe at credit motors did respond on the 10th of February by email at 2:30pmRight after I left out of Credit Motors upsetMy wife was able to reset my email on Saturday February so I didn't see the email until that Saturday around 6:10pmI stopped by today February and made arrangements on my car payment and the repair cost.This was a big misunderstanding on my partAnd I hope this doesn't affect their standings or ratings with the Revdex.comCredit Motors is a Great Business and I'm strongly sorry for making a complaint out of anger and hope this complaint don't get posted on the Revdex.com web site Regards, [redacted]
I, Joe [redacted] , the GM, spoke with Mr [redacted] on or around 2/4/He called and told me the car was having mechanical problemsHe told me at the time he thought it was the timing chainSo I agreed to tow the carWhen the tow truck arrived, Mr [redacted] was still there and asked if he could get a rideNormally we don't let customers ride in the tow truck, but we did in fact give him a ride homeWhen he called to follow up about the repairs to his car, there was a little confusionWe have more than cars on our lot and more than accounts that we do repairs forEven tho he did not have an appointment, the shop worked the car into their schedule and was repaired in a timely mannerWhen Mr [redacted] came in to pick up his car, we asked him to bring his account current since he was past dueWe also asked him to put some money down on the repairs and we would finance the rest of the repairs into his accountMr [redacted] did not have any money for his payment, let alone any for the repairs, and he became so upset he decided to voluntarily turn in his carMr [redacted] is a good account and that is why we were willing to work with him on the repairsMany car lots demand payment in full for any repairsMr [redacted] sent an email a few days later stated how upset he still wasI responded to the email by explaining we were trying to help him and if he wanted his car back, we would still be glad to make those arrangements with himThe next communication we received was the Revdex.com complaintMr [redacted] can get his car back, so long as he gets his account current and puts $on the repairsWe will then add the repairs to his regular accountThe total bill was $We try to work with our customers knowing not everyone has the ability to pay repair bills when they happen unexpectedlyPlease have Mr [redacted] call me, Joe, so we can get this worked out and he can get his car back###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Follow up on my complaint with Credit MotorsFeb 19, 2016, 8:PMFrom MeDetailsHello ***, I'm emailing to please disregard my complaint with Credit MotorsIn my complaint I stated that Credit Motor didn't respond to me in regards to the vehicle I'm paying on with Credit Motors.I let my anger cause me to over react about the matterJoe at credit motors did respond on the 10th of February by email at 2:30pmRight after I left out of Credit Motors upsetMy wife was able to reset my email on Saturday February so I didn't see the email until that Saturday around 6:10pmI stopped by today February and made arrangements on my car payment and the repair cost.This was a big misunderstanding on my partAnd I hope this doesn't affect their standings or ratings with the Revdex.comCredit Motors is a Great Business and I'm strongly sorry for making a complaint out of anger and hope this complaint don't get posted on the Revdex.com web site Regards, [redacted]