To whom it may concern:This is in response to the complaint ***, *** * ***I have read the complaint and find nothing to be true and factual When she came in to pick them up from the Taj Mapaw I greeted her and she made no mention about her bad experience this morning with the two
people who waited on her and it is my experience that most customers that are happy with their previous grooming will return to our establishment for future grooming She made a statement that they had previously been groomed at another salon and once encountering a young man who had absolutely no idea of how to work with dogs and a know it all or so she thought, groomer, why would you leave your pet? If you are having this kind of trouble and if it were to be true then I don't believe she would have left them in our care Secondly I brought it to her attention that the males urine was tainted red like a urinary tract infection which she would not have detected when walking her pet, but she agreed and stated that he had previous occurrences with urinary tract infections and this did not alarm her but she did express her dissatisfaction with the price daycare which was $each and one grooming was $and the other grooming was $bringing her total to $ These prices can be compared to other salons and you will find them to be lower or equivalent to most but she wanted to know why they were so high I explained why and she could only say that they had been groomed not more than weeks ago and could not understand why we charged so much I can show proof of her billings in the past and they were the same as they were when she had come to the Taj Mapaw in the past Thank you,Chris ABenson
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The owner blatantly lied and was untruthful in the entire response to my complaint. This is a terrible business and should be closed down due to negligence. The moment that my poodle was cut open with clippers that were not supposed to be used on her in the first place, per MY INSTRUCTIONS, I should have been notified so that I could take her to the vet. The MOMENT, that the owner noticed blood in my cockapoo's urine, (which was found to be from a cut from the grooming clippers that WERE NOT SUPPOSED TO BE USED ON MY DOGS IN THE FIRST PLACE) I should have been notified so that he could also be taken to the vet. Instead, not only was I not notified, I was told that they were fine and could be picked up anytime before 7pm. I am a licensed veterinary technician and absolutely would have been able to detect a urinary tract infection from my six year old cockapoo. I know that I am not the only person in [redacted] who has had a pet come back from Taj Mapaw with unexplainable wounds or injuries. I move that the Revdex.com should revoke Taj Mapaw's business license and be shut down. This is a terrible business and needs to be prosecuted and treated the way that it treats it's animals, which as you can see, is inhumane. I do not accept the offer made by the so called business and am still demanding a refund of $105.00 made payable to me to make up for the medical costs that were accrued due to complete negligence and stupidity of the Taj Mapaw "staff". If this complaint is not resolved in five business days, further action will be pursued by my lawyer in an attempt to make everyone in [redacted] and the surrounding areas know how this "business" operates. Regards,[redacted]
To whom it may concern:After reading her complaint serval times and reading her rebuttal, I agree that this needs to settled in another way. She has made too many remarks about me and my business, while addressing her complaint, that need to be addressed. I have been in business over 40 years and have never had but a few complaints.Thank you,Chris Benson
Initial Business Response /* (1000, 8, 2015/11/02) */
Revdex.com staff had phone conversation with business owner. She stated that Credit Protection, Inc. is out of business. Mr. [redacted] died in November of 2004. His wife sold the business to an employee in 2006. The employee is not using the Credit...
Protection, Inc. name. It is now NE Financial Systems and may not even be in business.
The business does not know the consumer and did not take the action against the consumer's credit.
To whom it may concern:This is in response to the complaint ***, *** * ***I have read the complaint and find nothing to be true and factual When she came in to pick them up from the Taj Mapaw I greeted her and she made no mention about her bad experience this morning with the two
people who waited on her and it is my experience that most customers that are happy with their previous grooming will return to our establishment for future grooming She made a statement that they had previously been groomed at another salon and once encountering a young man who had absolutely no idea of how to work with dogs and a know it all or so she thought, groomer, why would you leave your pet? If you are having this kind of trouble and if it were to be true then I don't believe she would have left them in our care Secondly I brought it to her attention that the males urine was tainted red like a urinary tract infection which she would not have detected when walking her pet, but she agreed and stated that he had previous occurrences with urinary tract infections and this did not alarm her but she did express her dissatisfaction with the price daycare which was $each and one grooming was $and the other grooming was $bringing her total to $ These prices can be compared to other salons and you will find them to be lower or equivalent to most but she wanted to know why they were so high I explained why and she could only say that they had been groomed not more than weeks ago and could not understand why we charged so much I can show proof of her billings in the past and they were the same as they were when she had come to the Taj Mapaw in the past Thank you,Chris ABenson
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The owner blatantly lied and was untruthful in the entire response to my complaint. This is a terrible business and should be closed down due to negligence. The moment that my poodle was cut open with clippers that were not supposed to be used on her in the first place, per MY INSTRUCTIONS, I should have been notified so that I could take her to the vet. The MOMENT, that the owner noticed blood in my cockapoo's urine, (which was found to be from a cut from the grooming clippers that WERE NOT SUPPOSED TO BE USED ON MY DOGS IN THE FIRST PLACE) I should have been notified so that he could also be taken to the vet. Instead, not only was I not notified, I was told that they were fine and could be picked up anytime before 7pm. I am a licensed veterinary technician and absolutely would have been able to detect a urinary tract infection from my six year old cockapoo. I know that I am not the only person in [redacted] who has had a pet come back from Taj Mapaw with unexplainable wounds or injuries. I move that the Revdex.com should revoke Taj Mapaw's business license and be shut down. This is a terrible business and needs to be prosecuted and treated the way that it treats it's animals, which as you can see, is inhumane. I do not accept the offer made by the so called business and am still demanding a refund of $105.00 made payable to me to make up for the medical costs that were accrued due to complete negligence and stupidity of the Taj Mapaw "staff". If this complaint is not resolved in five business days, further action will be pursued by my lawyer in an attempt to make everyone in [redacted] and the surrounding areas know how this "business" operates. Regards,[redacted]
To whom it may concern:After reading her complaint serval times and reading her rebuttal, I agree that this needs to settled in another way. She has made too many remarks about me and my business, while addressing her complaint, that need to be addressed. I have been in business over 40 years and have never had but a few complaints.Thank you,Chris Benson
Initial Business Response /* (1000, 8, 2015/11/02) */
Revdex.com staff had phone conversation with business owner. She stated that Credit Protection, Inc. is out of business. Mr. [redacted] died in November of 2004. His wife sold the business to an employee in 2006. The employee is not using the Credit...
Protection, Inc. name. It is now NE Financial Systems and may not even be in business.
The business does not know the consumer and did not take the action against the consumer's credit.