Credit Security Acceptance Corporation

Good Afternoon - The following response was sent via USPS Priority Mail as well and per the tracking is showing it was delivered as of November 23, If you did not receive it please feel free to let me knowI apologize if there was an error in you receiving it Dear Sir or Madam – Thank you for taking the time to share Ms [redacted] concerns with usWe value our customers greatly and appreciate having an opportunity to address any concerns they may haveMs [redacted] purchased a vehicle through [redacted] Center that was financed with our company on June 20, At the time of purchase she did provide current proof of incomeIn the event one of our customers has a change of pay dates or employment, we require them to provide proof of this change with paystubsWe also set them up on a schedule to make their payments that coincide with their new pay datesIn addition to providing pay stubs, we also require a new Retail Installment Contract reflecting the amended pay dates is signedWhen any amendments are made we are required to have this amended contract on file with our lending company and provide a copy for our customers as wellOnce the revised Retail Installment Contract is agreed upon by both parties, we are able to make the necessary changes in our customer management system and our lending institutionAs Ms [redacted] had not signed yet the revised Retail Installment Contract with the amended dates we had been unable to make the changes in our customer management system which controls the various methods available to our customers to make a paymentWhen Ms [redacted] made her payment on October 31, she made the payment through our automated phone system which does not provide an option to make a payment for a different amount than what is reflected in our customer management systemThis is why Ms [redacted] was charged $as opposed to her regular scheduled payment amount of $Our goal is to do what we are able to work with our customers and we can issue a credit back to Ms [redacted] for the difference of the $In order to complete this credit and make the necessary changes to Ms [redacted] account and prevent any further concerns with her payments, we will need her to sign the revised Retail Installment Contract so we can provide this to our lending institutionWe can schedule a time to have a manager available to meet with her at [redacted] where she purchased the vehicle originally to review the revised Retail Installment Contract and answers any questions she may have so she is able to sign itThank you again for allowing us to address Ms [redacted] concerns and am am able to answer any additional questions as wellRegards, Customer Service Credit Security Acceptance Corporation

Good Morning - Thank you for taking the time to present Ms*** concernsWe have had communication with *** prior to receiving her complaint and have an active ticket open with them as wellUnfortunately we have run into some unanticipated difficulties in getting the necessary
information from them in order to resolve the matterOur management team is actively and diligently working to do everything we can to resolve the concerns with *** and would be happy to contact MsJarnagin directly once we receive the necessary information from themIf you have any additional questions or concerns please feel free to contact us as wellThank you so much!

Thank you for giving us the opportunity to address Mr*** concerns regarding his vehicleAs outlined in the retail installment contract at the time of purchase, we do reserve the right to repossess the vehicle if the loan does fall in default as is allowed by lawWe do empathize with Mr
*** being arrested but unfortunately this does alter any contractual obligationWe do have a contracted storage facility where vehicles are kept when they are brought inThis contracted company is the one who charges a $administrative fee when picking up belongings which is the fee our account representative was referencing when speaking to Mr***If he would like to discuss redemption of his vehicle, our account representatives would be able to assist in in that procedure. As the finance company that has financed this auto loan we are only able to address his concerns regarding our company and would not be able to address any concerns regarding matters handled with the dealership where he purchased the vehicleThese matters would be best addressed with the dealershipIf there are any additional questions or concerns please let us knowRegards, Credit Security Acceptance Customer Service

Good Afternoon - The following response was sent via USPS Priority Mail as well and per the tracking is showing it was delivered as of November 23, 2015. If you did not receive it please feel free to let me know. I apologize if there was an error in you receiving it.  Dear Sir or...

Madam – Thank you for taking the time to share Ms. [redacted] concerns
with us. We value our customers greatly and appreciate having an opportunity to
address any concerns they may have. Ms. [redacted] purchased a vehicle through [redacted] Center
that was financed with our company on June 20, 2014. At the time of purchase she
did provide current proof of income. In the event one of our customers has a
change of pay dates or employment, we require them to provide proof of this
change with paystubs. We also set them up on a schedule to make their payments
that coincide with their new pay dates. In addition to providing pay stubs, we
also require a new Retail Installment Contract reflecting the amended pay dates
is signed. When any amendments are made we are required to have this amended
contract on file with our lending company and provide a copy for our customers
as well. Once the revised Retail Installment Contract is agreed upon by both
parties, we are able to make the necessary changes in our customer management
system and our lending institution. As Ms. [redacted] had not signed yet the revised
Retail Installment Contract with the amended dates we had been unable to make
the changes in our customer management system which controls the various methods
available to our customers to make a payment. When Ms. [redacted] made her payment on October 31, 2015 she made
the payment through our automated phone system which does not provide an option
to make a payment for a different amount than what is reflected in our customer
management system. This is why Ms. [redacted] was charged $246.04 as opposed to her
regular scheduled payment amount of $134. Our goal is to do what we are able to
work with our customers and we can issue a credit back to Ms. [redacted] for the
difference of the $112.04. In order to complete this credit and make the
necessary changes to Ms. [redacted] account and prevent any further concerns with
her payments, we will need her to sign the revised Retail Installment Contract
so we can provide this to our lending institution. We can schedule a time to
have a manager available to meet with her at [redacted] where she
purchased the vehicle originally to review the revised Retail Installment
Contract and answers any questions she may have so she is able to sign it. Thank you again for allowing us to address Ms. [redacted] concerns and am am able to answer any additional questions as well. Regards, Customer Service Credit Security Acceptance Corporation

Thank you for taking the time to contact us regarding Ms. [redacted]’ concerns. We have been able to communicate with Ms. [redacted] and resolve the concerns with her directly. We had previously attempted to contact Ms. [redacted] regarding her insurance coverage but had not been able to make contact with her. It...

is vital that we have written documentation that the necessary insurance coverage is being maintained on any vehicles we finance, so in the event of any unfortunate accident there is necessary coverage to protect the collateral. We are working directly with Ms. [redacted] to have all of the necessary paperwork received and documented as needed for our system. If you have any questions, please feel free to let us know. Thank you! Credit Security Acceptance Corp

Ms. [redacted] has been removed as a reference as of 10/10/2014. It is our policy that customers provide references at the dealership and within 3 business days after the point of sale we verify permission to use the references provided to us. We only contact these references if ever...

we have not been able to reach our customer. If a reference asks to be removed as a point of contact, then we remove them immediately as we have done with Ms. [redacted]. Thank youRegards,Credit Security Acceptance Corp

Good Afternoon - 
The following response was sent via USPS Priority Mail as well and per the tracking is showing it was delivered as of November 23, 2015. If you did not receive it please feel free to let me know. I apologize if there was an error in you receiving...

it.  
Dear Sir or Madam – Thank you for taking the time to share Ms. [redacted] concerns

with us. We value our customers greatly and appreciate having an opportunity to

address any concerns they may have. Ms. [redacted] purchased a vehicle through [redacted] Center

that was financed with our company on June 20, 2014. At the time of purchase she

did provide current proof of income. In the event one of our customers has a

change of pay dates or employment, we require them to provide proof of this

change with paystubs. We also set them up on a schedule to make their payments

that coincide with their new pay dates. In addition to providing pay stubs, we

also require a new Retail Installment Contract reflecting the amended pay dates

is signed. When any amendments are made we are required to have this amended

contract on file with our lending company and provide a copy for our customers

as well. Once the revised Retail Installment Contract is agreed upon by both

parties, we are able to make the necessary changes in our customer management

system and our lending institution. As Ms. [redacted] had not signed yet the revised

Retail Installment Contract with the amended dates we had been unable to make

the changes in our customer management system which controls the various methods

available to our customers to make a payment. When Ms. [redacted] made her payment on October 31, 2015 she made

the payment through our automated phone system which does not provide an option

to make a payment for a different amount than what is reflected in our customer

management system. This is why Ms. [redacted] was charged $246.04 as opposed to her

regular scheduled payment amount of $134. Our goal is to do what we are able to

work with our customers and we can issue a credit back to Ms. [redacted] for the

difference of the $112.04. In order to complete this credit and make the

necessary changes to Ms. [redacted] account and prevent any further concerns with

her payments, we will need her to sign the revised Retail Installment Contract

so we can provide this to our lending institution. We can schedule a time to

have a manager available to meet with her at [redacted] where she

purchased the vehicle originally to review the revised Retail Installment

Contract and answers any questions she may have so she is able to sign it. Thank you again for allowing us to address Ms. [redacted] concerns and am am able to answer any additional questions as well. Regards, Customer Service Credit Security Acceptance Corporation

Good Morning - Thank you for taking the time to present Ms. [redacted] concerns. We have had communication with [redacted] prior to receiving her complaint and have an active ticket open with them as well. Unfortunately we have run into some unanticipated difficulties in getting the...

necessary information from them in order to resolve the matter. Our management team is actively and diligently working to do everything we can to resolve the concerns with [redacted] and would be happy to contact Ms. Jarnagin directly once we receive the necessary information from them. If you have any additional questions or concerns please feel free to contact us as well. Thank you so much!

I am financing my vehicle with the company. When being 5 days past due the finance director [redacted] informed me I am a liar and that I needed to remove all personal items, because I was disrespectful to him by using a few choice words. This company is unprofessional and does not follow any fair collections practices. I am a single mother with three children and recently laid off. This company has no compassion for customers. I was called a liar many times during the conversation. Please keep in mind I am NOT trying to get out of my payments simply asking them to work with me. They than told me that they wanted the car paid in full after I hurt [redacted]'s ego.

I have had a bad experience with this company when it comes to customer service. I obtain a car from rock solid which linked me with CSA. I have been set up on re-occuring payments that they attempt to take at 1 am in the morning after I had advised them that the funds dont hit the account till at least 5am. they also forget to take the funds sometimes and call and ask for a payment later in the day and I have to advised them to take the payment. recent my car was towed not due to repossision and it was in the tow for a week and a half so CSA went to pick up the car. I have contacted CSA to see what is need to get my car and the managers miguel was very rude and the director jeff was extremly rude when adv that he was being rude, I did not yell, cuse, or call him out him name he adv me he was ending the call and hung up in my face, when I called back he yelled then hung up in my face again. I called a different department and spoke with amanda she was very helpful and polite but the overall experience has been a nightmare with the customerservice.

This must be the worst finance company in the nation. Customer service reps will curse at you, and treat you like A criminal. If you're faced with riding public transportation, or signing for a vehicle with this wretched company....run to the nearest metro station.

Review: I have made all my payments for the past 2 years on time since I acquired my vehicle. I noticed in 11/2014 that CSA had submitted 3 missed payments to T[redacted] and it was effecting my credit score. Every month for 6 months I got the run around, stating they will fix it, someone will call me, they submitted the change, etc. I finally submitted a dispute with [redacted]or the 3 missed payments but CSA did not respond when [redacted] tried to contact them so my car loan was completely removed from my credit, dropping it into the 400s. I have been calling CSA almost weekly trying to get this fixed, CSA says they are submitting it and that I need to call [redacted] and T[redacted]states they aren't submitting anything and that they need to contact them. Long story short its been over a year this problem has been going on, I have never made a late payment and I am not getting any credit for my vehicle I have paid for on time for over 2 years now. I've been told over and over again that a supervisor will contact me and who to speak too but no one has helped me or bothered to contact me back. The whole reason I went with this company was to help build my credit. I'm being penalized for being a good client. This is wrong!!!!!Desired Settlement: I would like contact from a supervisor, I would like follow up, and this corrected on my credit report. I want my vehicle to show the correct payment information from the past 2 years.

Business

Response:

Good Morning - Thank you for taking the time to present Ms. [redacted] concerns. We have had communication with [redacted] prior to receiving her complaint and have an active ticket open with them as well. Unfortunately we have run into some unanticipated difficulties in getting the necessary information from them in order to resolve the matter. Our management team is actively and diligently working to do everything we can to resolve the concerns with [redacted] and would be happy to contact Ms. Jarnagin directly once we receive the necessary information from them. If you have any additional questions or concerns please feel free to contact us as well. Thank you so much!

Review: In 2007 I purchased a car from [redacted] that they financed through CSA. Within days of purchasing the car the check engine light came on. I was assured by [redacted] that they would resolve the issue. For many month I spent days and days at their repair department who never successfully kept the engine light off. I NEVER missed a payment and was NEVER late even though I had a car that was obviously a lemon from day one. Although [redacted], the lady who worked there was ALWAYS very nice. I did not buy a car to spend half of the day several times a month sitting at their repair shop. We never missed a payment and they never could fix it. After a while my husband talked to [redacted], I believe his is part owner, or mangers at [redacted]. It was agreed that we would simply give the car back with no penalties. So we did just what we were told to do. Fast forward to 2013 and I find out that they listed the lemon that they sold me as a voluntary repossession on my credit report with a balance due. I have called CSA to discuss this matter and they said too bad. I have disputed it with Transunion and CSA verifies that it is accurate. I wrote a letter to the contact us on their website and never got a reply. The information on my report in not accurate and needs to be removed immediately. I was an excellent customer who could and did pay on time and never gave them any problems. [redacted] violated the contract by their inability to get the check engine light off and keep it off, the service department made it clear that they could not solve the problem. [redacted] knew that and that is why he said it was not a problem to bring it back. They should have never sold that car to anyone in the first place. The did not honor their word that I would have no negative repercussions for returning the vehicle.Desired Settlement: Immediately delete the inaccurate trade line from my credit report.

Business

Response:

Revdex.com

RE: CID #[redacted]

Dear Sir or Madam:

Thank you for taking the time to pass Ms. [redacted]’s concerns on to us so that we may address them. To begin, we would like to state the facts of this situation, so that we can all be on the same page as we respond to Ms. [redacted]’s claims. She purchased a 1999 Pontiac Grand Prix from [redacted] Auto Center on May 19, 2007. At that time, she applied for, and was granted financing to purchase the vehicle from our company; Credit Security Acceptance Corp. [redacted] Auto Center services the vehicles they sell, as further protection and assistance for the customers throughout the life of their ownership. This maintenance and repair has nothing to do with our company, as is thoroughly explained to the customer at the time of purchase. Specifically, Ms. [redacted] signed a disclosure that says “I/We understand that I am purchasing a used vehicle and that future mechanical problems may occur. I understand that even though I may encounter such problems, I am still obligated to make my payments to Credit Security Acceptance (CSA).” The customer went to a car dealership, picked a car of her choosing, and applied for financing to purchase it. CSA has no control over the vehicle, and the vehicle’s performance has no influence on the fact that our company financed the purchase in full, and the customer is responsible for the debt in full. The next major issue to discuss is the fact that Ms. [redacted] claims to have made arrangements with ‘[redacted]’, an employee of [redacted] Auto Center, regarding returning the vehicle with no repercussions. There is no [redacted] who works for CSA, and there never has been. It should go without saying that it’s difficult for CSA to feel we should accept responsibility for an undocumented arrangement supposedly made by an individual who does not work for us. We have been reviewing the account notes on our end and found the following: On February 29, 2008 at 1:01pm, an account manager spoke to the customer, who stated they were mad about the service on the vehicle. Customer said they had spoken to [redacted], and that [redacted] was unable to duplicate the issue. Customer was told that they could take the vehicle to an outside shop for a second opinion at their discretion if they weren’t happy with the service they received at [redacted]. The customer said that was ‘unacceptable, and that they would just turn in the car.’ Our account manager escalated the situation to a manager, and there are notes from the same day, two hours later at 3:10pm, of a manager calling her back, and offering to pay, at CSA’s expense, for her to have the vehicle diagnosed at a Pontiac Dealer and report the findings to [redacted]’s Shop, if it would help them to feel better. At that time, our manager was told that they had already gone to another dealership and made arrangements to purchase a different car, and that they were bringing the vehicle to [redacted] for CSA to retrieve, along with the keys, the next day. This is a voluntary repossession. The State of Arizona has no right of rescission for vehicle purchases, and there is certainly no ability to simply ‘return a vehicle that has been financed, with no repercussions’ in any circumstance. CSA is timely and truthful in our reporting to credit bureaus, and as such this voluntary repossession was reported accurately, and will not be removed. Whether the customer chooses to acknowledge their decision to voluntarily surrender the vehicle, the fact remains that CSA was forced to take a loss on the unfulfilled contract Ms. [redacted] signed, and are fully within our rights to pursue the deficiency balance. Thank you for allowing us the opportunity to explain our position.

Sincerely,

Credit Security Acceptance Corp.

Complaint against [redacted]:

He was very rude, obnoxious, unprofessional, yelling at me like I was a criminal and I was always late with my payments and would not let me speak my comments and was not interested in trying to resolving the issue. I called back and spoke with [redacted] who took the time to explain the situation and worked with me to try to get this resolved. I am fair and understanding and always made my payments on time in fact was ahead of my payment schedule but to be treated like dirt and yelled at by [redacted] who I do not want to work with anymore makes me want to hurry up and get out from this car, so I do not have to deal with unprofessional people at CSA like [redacted], who claims he is the only boss and he does not answer to anybody. Even the President of the United States answers to someone and not just does whatever he wants. I will make a copy of this and send this to the Revdex.com and to various other agencies because someone there has to answer for this and not treat people this way.

Review: I made a final payment on a vehicle purchased at [redacted] on June 20, 2013. Then the website showed a $.14 balance and would not let me pay it on line as I had been doing for the entire loan period. I went into the showroom and [redacted], my salesman, said he took care of the $.14 owed and I should receive the "clean" title to my vehicle within one week. I have visited the showroom three times since then and have been told my title would be mailed within a few days. It's now August 18th and I have yet to receive my title in the mail.Desired Settlement: I would like my title delivered to me showing that the vehicle is paid in full. Account number is [redacted].

Business

Response:

RE: CID #[redacted]

Thanks for passing Mr. [redacted] contact on to us. As you know, In Arizona, the LienHolder on the vehicle holds the title, and is responsible for all transactions related to it in the future, including releasing it to the owner upon it's satisfaction. Unfortunately, although Mr. [redacted] states that our employee [redacted] did attempt to assist him with the matter, the lien holder (his finance company) is the only company with access to release the title to him. The best we can do to help expedite the process is to contact Mr. [redacted] finance company and ask that they contact him regarding releasing the title to him, if the lien has been satisfied.

Thanks for your time.

Sincerely,

[redacted] Center

Business

Response:

RE: CID #[redacted]

Thanks for passing Mr. [redacted] contact on to us. As you know, In Arizona, the LienHolder on the vehicle holds the title, and is responsible for all transactions related to it in the future, including releasing it to the owner upon it's satisfaction. Unfortunately, although Mr. [redacted] states that our employee [redacted] did attempt to assist him with the matter, the lien holder (his finance company) is the only company with access to release the title to him. The best we can do to help expedite the process is to contact Mr. [redacted] finance company and ask that they contact him regarding releasing the title to him, if the lien has been satisfied.

Thanks for your time.

Sincerely,

[redacted] Center

Business

Response:

Good Morning,

The titles that CSA holds as lienholder, are actually held out of state and returned to us once the liens are satisfied. We in turn release the lien on the title, and send it to the customer. We apologize that this process has taken more time than it seems was communicated to Mr. [redacted]. We received the title in our office on August 13, 2013, released the lien, and mailed it out to him to the address we had on file for him on that same day. Our account representative called him to confirm this was done that day, but the phone number we had for him was disconnected. We called an alternate number we had on file for him, but there was no answer, and we left a voicemail for him. We have not received the title back as not delivered, and also have not received a return call from Mr. [redacted].

We hope that Mr. [redacted] has received his title, we apologize for the inconvenience and hope this matter is resolved. Thanks.

Sincerely,

Credit Security Acceptance Corp.

Business

Response:

Good Morning,

The titles that CSA holds as lienholder, are actually held out of state and returned to us once the liens are satisfied. We in turn release the lien on the title, and send it to the customer. We apologize that this process has taken more time than it seems was communicated to Mr. [redacted]. We received the title in our office on August 13, 2013, released the lien, and mailed it out to him to the address we had on file for him on that same day. Our account representative called him to confirm this was done that day, but the phone number we had for him was disconnected. We called an alternate number we had on file for him, but there was no answer, and we left a voicemail for him. We have not received the title back as not delivered, and also have not received a return call from Mr. [redacted].

We hope that Mr. [redacted] has received his title, we apologize for the inconvenience and hope this matter is resolved. Thanks.

Sincerely,

Credit Security Acceptance Corp.

This company flat out lies about how they will report to all three credit bureaus to help their clients reestablish their credit. I learned after a year that they did not report not once to any of the bureaus. They charge ridiculous high interest on the loans they offer and then proceed to harrass you if you are a day late in calling them with your payment. They actually contribute to an individual poor credit rating. They do not hesitate to report you if you are late and drag people's fico scores further down.

Review: I bought a car from [redacted] and its needed repairs within a day of bringing it home. Its been quite the hassle getting it fixed to put it lightly. Thats a whole other situation for a complaint.This complaint is with their finance department CSA, I can't figure out if they are located in the same buidling.. The financing stated at payments being made every other Friday as that was when I got paid and it was for $123.00 and some change. After a half a year or so I changed jobs in which the payperiods are twice a month 15th and 30th.. I called to make the payment chance which seemed like a big ordeal to do and wasn't explained in its entirety through several payments..They said I would be put on a trial period for 3 months in order to change the payment date to match my new pay periods.. in which they had proof due to paystubs. They told me I would need to pay $134.00 every payperiod so I did immediately.. Every payment on time. although they tried to send me a remind on a couple occassions before I got paid and before payment was due stating it was due that day.They even once disabled my car in error.so the 3 month period ended but in that time it was showing I was behind in payments in which I wasn't.they just said I wasn't late but because I was on a "trial" period of three months with the new payment amount and date it would show that. Then after the 3 month period it took them another month to get that straightened out for approval.What a ridiculous ordeal.So finally that was adjusted , but I get a call stating I need to sign a new contract for refinancing. I asked why and wasn't give a complete explanation that made any sense. So finally after a month I was told the terms etc wouldn't changeit justis in writing nowand a new contracft needs to be signed. well through all this the car has been in and out of the shop at least twice a month for over a few days period of time being repaired.. So once it was completely repaird Ididn't feelIshould sign the contract.the paymnt system didn'tDesired Settlement: continued from complnt.say that there was a past due amount until this last payment I made and I figured it was a mistakeso I went to go pay the payment due$154.96 and used payment phone prompt to make changes to the paymnt card infoand it allowed to change payment info and just went ahead and charge 256.00+.Which I did not authorize that amnt.that is not my payment amtandits not owed. Spoke to Miguel-mgr he stated it wouldnot be credit until contract signed and another full paymnt due onpayperd

Business

Response:

Good Afternoon - The following response was sent via USPS Priority Mail as well and per the tracking is showing it was delivered as of November 23, 2015. If you did not receive it please feel free to let me know. I apologize if there was an error in you receiving it. Dear Sir or Madam – Thank you for taking the time to share Ms. [redacted] concerns

with us. We value our customers greatly and appreciate having an opportunity to

address any concerns they may have. Ms. [redacted] purchased a vehicle through [redacted] Center

that was financed with our company on June 20, 2014. At the time of purchase she

did provide current proof of income. In the event one of our customers has a

change of pay dates or employment, we require them to provide proof of this

change with paystubs. We also set them up on a schedule to make their payments

that coincide with their new pay dates. In addition to providing pay stubs, we

also require a new Retail Installment Contract reflecting the amended pay dates

is signed. When any amendments are made we are required to have this amended

contract on file with our lending company and provide a copy for our customers

as well. Once the revised Retail Installment Contract is agreed upon by both

parties, we are able to make the necessary changes in our customer management

system and our lending institution. As Ms. [redacted] had not signed yet the revised

Retail Installment Contract with the amended dates we had been unable to make

the changes in our customer management system which controls the various methods

available to our customers to make a payment. When Ms. [redacted] made her payment on October 31, 2015 she made

the payment through our automated phone system which does not provide an option

to make a payment for a different amount than what is reflected in our customer

management system. This is why Ms. [redacted] was charged $246.04 as opposed to her

regular scheduled payment amount of $134. Our goal is to do what we are able to

work with our customers and we can issue a credit back to Ms. [redacted] for the

difference of the $112.04. In order to complete this credit and make the

necessary changes to Ms. [redacted] account and prevent any further concerns with

her payments, we will need her to sign the revised Retail Installment Contract

so we can provide this to our lending institution. We can schedule a time to

have a manager available to meet with her at [redacted] where she

purchased the vehicle originally to review the revised Retail Installment

Contract and answers any questions she may have so she is able to sign it. Thank you again for allowing us to address Ms. [redacted] concerns and am am able to answer any additional questions as well. Regards, Customer Service Credit Security Acceptance Corporation

Review: I received a call from CSA looking for an individual I know but have not talked to in over a year. I did NOT authorize her to use me as a reference and now I am receiving calls from CSA looking for her. I want to be removed from their call list. I do not want harassing calls looking for her.Desired Settlement: I WANT TO BE REMOVED FROM THEIR CALL LIST

Business

Response:

Ms. [redacted] has been removed as a reference as of 10/10/2014. It is our policy that customers provide references at the dealership and within 3 business days after the point of sale we verify permission to use the references provided to us. We only contact these references if ever we have not been able to reach our customer. If a reference asks to be removed as a point of contact, then we remove them immediately as we have done with Ms. [redacted]. Thank youRegards,Credit Security Acceptance Corp

I absolutely have no respect for the employees that work at CSA. They are so rude and disrespectful. They call me 5 times a day everyday anytime I am even a day late on a payment. When I had a baby and fell behind, they told me "well you had 9 months to prepare"!! I am absolutely disgusted with this finance company. The biggest complaint is the harassing. I tell them when I will be making the payment and to note my account and stop calling me multiple times a day, yet they continue to harass me. They are very uncooperative when it comes to this, even though in the email they send it says they will work with me. They even locked my account so now I CANT make a payment online. Very disappointed with this company and I will never refer anyone to them.

This company is bad. First thing they would not give me the 6% intrest rate do to use because of my husband being deployed. Which is breaking federal law under the soldiers act. Also we got stationed out side AZ and they would not honor the warranty we had paid for. They also would take my money say it was dined but it still pulled out of my bank I would have to show them fiscal proof every month that they were wrong. Plus they would never adjust intrest rate on that amount either. Stay far away for this company.