Credit Shop, Incorporated

Dear Ms***,I wanted to let you know that at CreditShop we take the privacy of your personal information very seriously There is a link at the bottom of our website ( [redacted] ) to our Privacy policy which provides information on this topic.I also wanted you to know that your loan has approved by CreditShop and a representative has been trying to contact you at the phone number(s) you provided us with the details on how you can accept the loan if you are still interested Please contact us at your earliest convenience so we can assist you in answering any additional questions you may have regarding the privacy of the information you provided or with finalizing your loan Our representatives are available Monday through Friday from 8am - 5pm ET at [redacted] ***.Best Wishes for a Wonderful Holiday Season!Sincerely, [redacted] CreditShop Compliance Department

Hello Mr [redacted] After review of the questions and concerns you’ve raised regarding your account, below are my responses in the hope and expectation they satisfy your email communications sent to us and the Revdex.com complaint you filed Some general information I’d like to state first regarding our Line of Credit (LOC) product: CreditShop LOC· Is a financial product permitting you to take advances from time to time, subject to your available credit, and provided your account is in good standing It does not have a term (end date) because it is a Line of Credit and therefore if funds are available from your LOC then you can take Advances as often as you want· Similar to a credit card (Cash Advance), the minimum monthly payment will vary based on the amount of advances, the date of the advance, and any fees accrued The minimum amount due is calculated at the end of the Billing Cycle and will vary each billing cycle based on account activity It equals the sum of any past due amount + the fees imposed that billing cycle + the interest accrued that billing cycle; plus, the greater ofØ 3% of your total balance owed; orØ $because your credit line is between $and $2500· We charge interest on advances on the post date, which is only after the advance has been transferred to your bankThere is no grace period on advancesThe daily periodic rate of interest is 0.08219%, this corresponds to an Annual Percentage Rate of 30%We add the interest to the Account balance, but we do not charge interest on fees or accrued interest (no compounding)Your Current Account Situation · You did not take any Advance against your Credit Line ($2500) however you had a one–time sfee of $ You will receive a statement approximately days prior to your payment due date on July 22, showing $due The $fee is due in full upon the first due date Please keep in mind, an unpaid fee balance reduces the amount of available funds from your Credit LineYour EXAMPLE (taking a $Advance) · If you took an Advance of $from your LOCat the beginning of a billing cycle, your monthly minimum payment due would be approximately $Principal$2,500.00Daily Interest0.08219%Interest Accrued for days$61.64Minimum Principal Amount$75.00Total Interest + Principal$· Interest is calculated daily (0.08219%) and only against the amount of money you would take as an Advance This daily interest (0.08219%) calculation corresponds to a 29.9% interest rate Interest is not applied to feesAfter you and our other customers alerted us to the issues in contacting us at the Call Center and our corporate office in Austin, Texas, we found there was a problem with the phone line treatment Thank you for bringing this to our attentionWe really want to keep you as a customer If you would like to keep your loan, I will personally waive your $setup fee I attached your CreditShop Open-End Line of Credit Agreement for your review Please contact me directly if you have any further questionsI apologize for the issues you experienced If this communication has satisfied you request, I would appreciate your closing of the Revdex.com complaint as being satisfiedRegards

Dear Mr [redacted] ,We received your complaint and wanted to take the opportunity to respond Thank you for speaking with us on Friday, August 12th After review of your account, we applied two credits back to your bank account based on the review I hope this resolves your complaint If you have additional questions, please contact our Customer Service department.Mr [redacted] , we appreciate your business and thank you for being a CreditShop customer! Sincerely, [redacted]

Dear Ms***,We received your complaint and reached out to you via phone to address your concerns Thank you for speaking with us by phone! We hope we were able to resolve any concerns you had regarding this loan and the interest accrued Thank you for your business and we look forward to serving your future loan needsSincerely, [redacted]

Dear Mr [redacted] ,We received your complaint from the Revdex.com and wanted to respond We understand your concern related to the Credit Bureau reporting of your account and we are currently researching your dispute As soon as we have completed our investigation, we will follow up with you directly, no later than October 31st, 2016.If the meantime, if you have any additional questions please don't hesitate to contact us.Sincerely,CreditShop Customer Service

Complaint: [redacted] CreditShop is performing an investigation into the matter and will follwith me no later than October 31, The complaint remains unresolved at this point Regards, [redacted]

Dear [redacted] ***, We received a complaint that was submitted to the Revdex.com of Central Texas regarding account ending ***, and wanted to take this opportunity to respond to your concernsIn reviewing your account, our records indicate you were approved for and accepted an installment loan of $on May 10, Based on the loan agreement, the fixed monthly payment required is $and the payment due date is the 9th of each monthWe verified your interest rate is 35.9% and your loan term is monthsIf you continue to make your required monthly payment by your due date, your loan will be paid in full as of May 9, Your Credit Shop installment loan is a daily simple interest installment loan where interest accrues on a daily basis on the amount of the loan (current outstanding principal balance) from the date the interest charges begin until you repay the loan in fullThe daily simple interest method counts the number of days between the date your last payment is received and the date your current payment is receivedTo calculate the monthly interest charges, you take the outstanding principal balance multiplied by the annual interest rate divided by days, then multipled by the number of days since the last paymentOutstanding principal balance X Annual interest rate/X Number of days since last payment With your last payment on 5/5/– the current outstanding balance was $You take (your interest and divide by which equals You divide by days which gives you the daily interest rate of You multiply the daily interest rate by the number of days in the biling cycle which in this case is (35.9% interest/days) x days (which is the number of days between last payment received and the payment received on 5/5/2017)The interest for this period equals $(see highlighted row below)Please note that due to rounding, the exact amount may be plus/minus a few centsBelow is a summary of your payment history for your loan, which includes the amount applied to interest for each month from loan origination to date: Payment Payment Payment Amount Amount Number of Balance Due Date Received Date Amount Applied to Applied to Days in Received Interest Principal Billing Cycle 6/9/6/6/$$$$7/9/7/8/$$$$8/9/8/4/$$$$9/9/9/9/$$$$10/9/10/4/$$$$11/9/11/4/$$$$12/9...⇄ have attached a copy of your loan agreement for your reviewWe pride ourselves in customer service and feel we could have done more to explain this to you when you interacted with our customer service teamMs***, I hope this response resolves your concernsShould you have any additional concerns, please feel free to contact me directly at [redacted] Thank you for being a valued CreditShop customerSincerely, [redacted] CreditShop Customer Service [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I filed a complaint regarding a transaction I had pending with a company by the name of Credit Shop (ID# [redacted] ),The company contacted me today and resolved my issueSorry to have bothered you! Thank you! Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business public relationship's representative contacted me on my phone number, apologized for what I had gone through, and offered to help on the matter, provided a specific date for the deposit, and to cover any return or NSF related to the original depositThe company in this regard has complied to and exceeded my expectations.I do recommend doing business with CreditShop for their easy and predefined terms and enforcing policies to make the client their number priority.Note to Business: Please improve your Call Center practice, as they are very poor, this matter could have been resolved earlier through the Call Center, yet it took me some time to try to contact the Call Center unsuccessfully, until I decided to open up a complaint with Revdex.com.Thank you
Regards,
*** ** *** *** ***

Dear *** ***,We received your Revdex.com complaint and wanted to respond to you.Thank you for talking to us by phone regarding your concern with the minimum payment due on your account We hope we were able to answer your questions regarding how the minimum payment is
calculate and were able to offer you solutions, that may work for your budget. If at anytime you have any additional questions or concerns, please don't hesitate to contact us We appreciate your business! Sincerely,*** ***

Dear *** ***,We received your Revdex.com complaint and we wanted to take a moment to respond and thank you for bringing to our attention the issue you were having with the funding of your loan.Our Customer Service department has been trying to reach you by phone to make sure you have
received your funds After researching the issue, it looks like there was a problem with your bank account information and/or your bank as they were initially unable to locate your account It looks like this issue has now been resolved and I am hopeful you are now are able to access your loan funds. If you have any questions or concerns, please don't hesitate to contact our Customer Service department at *** *** You can also email me directly at *** At CreditShop, we are working hard to make sure every Customer experience is a positive one! Please let me know if there are any other questions or concerns related to your account Thank you for being a CreditShop customer!!!Sincerely,*** ***

Dear Mr***,We received your complaint from the Revdex.com and would like to respond to ensure your issue has been resolved.Our records indicate that incorrect bank account information was entered during the application process which delayed the funding of your loan Thank you for speaking with
us by phone and providing the correct information so we could move the funds to your account.We value your business and hope this satisfactorily resolves your concern Please contact us if you have any additional comments or concerns. Thank you for being a valued CreditShop customer! *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I am truly amazed at how quickly my issue was resolved, I must admit Mr *** *** did all the foot work, eg investigated & reviewed my complaint with professionalism and genuine concern for me as a valued customer and yes, I am absolutely satisfied with the outcome I will definitely recommend Credit Shop to all my family and friends!
Sincerely,
*** ***

Dear *** ***,We wanted to let you know that we have received your complaint and are working to respond to you directly on why you may have seen different amounts due each time you log into your account This account is a revolving line of credit product,
which means, there may be changes in amounts due across cycles based on new draws or other charges as well as payments received The amount due may also vary if you change your due date, as the first cycle after the change may be longer, meaning you have more days in the first cycle post the due date change where interest will accrue, which is the case with your account You should now see the monthly payment continue to go down, month over month, as long as there are no new draws, requested due date changes and the account remains in good standing As mentioned above, our Customer Service team is working to send you a detailed summary of exactly what happened with this account for your review We hope the summary answers your questions Please know we value your business and in the meantime if you have any questions or concerns, please contact us. Sincerely,*** ***@creditshop.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Ms***,We received a complaint that was submitted to the Revdex.com regarding account ending ***, and wanted to take this opportunity to respond to your concerns. First, we want to apologize for any inconvenience you may have had with our Customer Service team We
value your business and work hard to provide a positive customer experience We appreciate your feedback and will work with our Customer Service team to improve future interactions, where applicable. Based on the complaint information we received, we want to address the concerns you have related to yoru account:• Credit Bureau ReportingWe began reporting your loan to TransUnion in June After reviewing your account and the information provided to the credit bureau, we have determined that your loan status is reporting accurately to the credit reporting agency. • PaymentsOur records indicate that your first five (5) loan payments were received on time The sixth (6th) payment was due on August 30th, and was not received by the due date, which caused the loan to become past due Our records show a debit card payment was attempted on September 7, for $but was not successful On September 10th, we received another debit card payment for $via debit card which was successful See chart below for details on these payment attempts and how your September 10th payment was applied to your account: Due DateDue AmountPayment DatePayment ChannelPayment AmountAmount Applied to PrincipalAmount Applied to InterestAmount Applied to FeesBalance8/30/16$63.70Failed Transaction9/7/16Debit Card$63.70$20.04$43.66$-0.00$1,days past due9/10/16Debit Card$63.70$16.68$47.02$0.00$1,345.50We received the following payments on your account post the September 10th payment, as detailed in the table below: Due DateDue AmountPayment DatePayment ChannelPayment AmountAmount Applied to PrincipalAmount Applied to InterestAmount Applied to FeesBalance79/24/16$63.70*days past due10/12/16Debit Card$63.70$28.31$35.39$0.00$1,317.19810/24/16$63.70*days past due12/5/16Debit Card$63.70$5.24$58.46$0.00$1,311.95911/24/16$63.70*days past due2/10/17Debit Card$63.70$0.00$63.70$0.00$1,311.951012/24/16$63.70*days past due2/10/17Debit Card$63.70$55.15$8.55$0.00$1,256.80To date, we have not received the following payments:• Payment #due on January 24, for $63.70• Payment #due on February 24, for $63.70• Payment #due on March 24, for $63.70Your account is currently past dueAs of April 11th, a payment of $is required to bring your account current Please remember going forward, in addition to paying the past due amount, a payment is due each month on the 24th day of the monthThis means, in addition to the $due now, your April payment of $will be due on April 24th.Any payment received after the monthly due date will increase the amount of interest you pay on the loan, and reduce the amount of your payment that is applied to your principal balance However, if you make a payment of $to bring your account up to date, and continue to make on-time monthly payments going forward, you will see your principal balance declining month over month.If you are having a difficult time making the monthly payment amount, we offer payment programs that lower your interest rate and extend your repayment period If you would like to know more about the progams available to you, please contact us Lastly, we offer several convenient payment options to make a payment on your loan including debit cards, ACH, checks, money orders and cash through PayNearMe Unfortunately, we are unable to accept credit cards If you have need assistance making a payment, please contact us and we would be happy to assist you Ms***, I hope this response resolves your concerns Should you have any additional concerns, please feel free to contact me directly at *** ***. Sincerely,*** ***CreditShop Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** ** ***-***,We recently received your complaint from the Revdex.com and wanted to respond In early August, we mailed you an installment loan offer based on your National Education Association membership The loan offer was for $ Our
records indicate you responded to that offer online, completing and submitting an online application providing authorization for CreditShop to pull your Credit bureau report We have attempted to contact you by phone regarding your concerns and offer additional solutions that are available to you Please contact ourmanagement team directly at *** *** so we can review these options with you.We value your business and look forward to talking with you to resolve your concerns Sincerely,CreditShop Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business has responded and satisfactorily resolved the issue.
Regards,
[redacted]

Dear Ms. [redacted],Thank you for bringing to our attention your concern on how payments received are reflected on our Customer website.   After reviewing your complaint, we wanted to assure you that the payment made in January for the account you referenced met the January payment...

requirement. It was applied to the existing balance on the account.   Our loans are 36 month loans, structured to be paid in full as long as the minimum payment is received by the due date each month for the 36 month duration.  If you pay prior to the due date, as was the case in January, you will pay less interest over the course of the loan period and the last payment of the loan will be reduced by that amount. The customer website payment information updates when the account cycles, which means in February you will see updated payment due date information.   We are sorry for any confusion the website information may have caused and are working to find solutions to update this payment information on a daily basis.  We appreciate all feedback related to our products and services as we work to provide you a positive customer experience.   If you have further questions, please don't hesitate to contact me directly at [email protected]. Sincerely, [redacted]Compliance ExecutiveCreditShop