Complaint number [redacted] states that the disclosure does not state that the eligibility of the incentive is contingent upon anythingBelow is the disclosure taken directly from our websiteAs you can see the disclosure clearly states that the loan is subject to credit approval.The promotional disclosure is as follows; " The $incentive is for a limited time and is subject to change without noticeLoans are subject to credit approval and this offer is not valid on existing CUO loans or any student loansOne financial review per personIf we can't save you a total of $in interest over the life of the loan(s) then $will be deposited into your CUO share accauntFifty dobars will be reported on IRS Form-M1SC if $or more is accumulated for the yearOffer may end at any timeYour accounts are federally insured to at least $250,by the National Credit Union Administration, and are backed with the full faith and credit of the US government.In the specific case of Mr [redacted] we would have been able to save him more than $had he qualified for the loanSince he does not qualify based on our underwriting criteria we could not move forward with paying off the reviewed accounts.Sincerely,Tonya K***VP of Operations and Lending
The following information is in response to a letter received from your office regarding a balance transfer request.Complaint number *** states that “the balance never transferred because Chase never received the check and that the main issue is since Chase never received the check and
never cashed it that the credit union should not be charging anything”The new member requested a credit card and a balance transfer which was processed as she requestedAll disclosures provided at the time of account opening detail the manner in which interest begins to accrue on balance transfers, which are treated as a cash advanceThe check was sent to the address provided by Ms***, which after further research was the incorrect addressAfter many conversations with Ms*** the Credit Union requested that she sign a document to accept responsibility for placing a stop payment on the check and then all interest was refunded to Ms***.Credit Union of Ohio processed the members request as detailed in the disclosure provided to the memberHowever, in an effort to resolve the situation we refunded the interest and closed the account and credit card. Credit Union of OhioTonya K*** Vice President of Operations and Lending
Complaint number 12417[redacted] states that the disclosure does not state that the eligibility of the incentive is contingent upon anything. Below is the disclosure taken directly from our website. As you can see the disclosure clearly states that the loan is subject to credit approval.The promotional...
disclosure is as follows; " The $50 incentive is for a limited time and is subject to change without notice. Loans are subject to credit approval and this offer is not valid on existing CUO loans or any student loans. One financial review per person. If we can't save you a total of $50 in interest over the life of the loan(s) then $50 will be deposited into your CUO share accaunt. Fifty dobars will be reported on IRS Form-M1SC if $600 or more is accumulated for the year. Offer may end at any time. Your accounts are federally insured to at least $250,000 by the National Credit Union Administration, and are backed with the full faith and credit of the US government.In the specific case of Mr. [redacted] we would have been able to save him more than $50 had he qualified for the loan. Since he does not qualify based on our underwriting criteria we could not move forward with paying off the reviewed accounts.Sincerely,Tonya K[redacted]VP of Operations and Lending
Complaint number [redacted] states that the disclosure does not state that the eligibility of the incentive is contingent upon anythingBelow is the disclosure taken directly from our websiteAs you can see the disclosure clearly states that the loan is subject to credit approval.The promotional disclosure is as follows; " The $incentive is for a limited time and is subject to change without noticeLoans are subject to credit approval and this offer is not valid on existing CUO loans or any student loansOne financial review per personIf we can't save you a total of $in interest over the life of the loan(s) then $will be deposited into your CUO share accauntFifty dobars will be reported on IRS Form-M1SC if $or more is accumulated for the yearOffer may end at any timeYour accounts are federally insured to at least $250,by the National Credit Union Administration, and are backed with the full faith and credit of the US government.In the specific case of Mr [redacted] we would have been able to save him more than $had he qualified for the loanSince he does not qualify based on our underwriting criteria we could not move forward with paying off the reviewed accounts.Sincerely,Tonya K***VP of Operations and Lending
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
The following information is in response to a letter received from your office regarding a balance transfer request.Complaint number *** states that “the balance never transferred because Chase never received the check and that the main issue is since Chase never received the check and
never cashed it that the credit union should not be charging anything”The new member requested a credit card and a balance transfer which was processed as she requestedAll disclosures provided at the time of account opening detail the manner in which interest begins to accrue on balance transfers, which are treated as a cash advanceThe check was sent to the address provided by Ms***, which after further research was the incorrect addressAfter many conversations with Ms*** the Credit Union requested that she sign a document to accept responsibility for placing a stop payment on the check and then all interest was refunded to Ms***.Credit Union of Ohio processed the members request as detailed in the disclosure provided to the memberHowever, in an effort to resolve the situation we refunded the interest and closed the account and credit card. Credit Union of OhioTonya K*** Vice President of Operations and Lending
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Complaint number 12417[redacted] states that the disclosure does not state that the eligibility of the incentive is contingent upon anything. Below is the disclosure taken directly from our website. As you can see the disclosure clearly states that the loan is subject to credit approval.The promotional...
disclosure is as follows; " The $50 incentive is for a limited time and is subject to change without notice. Loans are subject to credit approval and this offer is not valid on existing CUO loans or any student loans. One financial review per person. If we can't save you a total of $50 in interest over the life of the loan(s) then $50 will be deposited into your CUO share accaunt. Fifty dobars will be reported on IRS Form-M1SC if $600 or more is accumulated for the year. Offer may end at any time. Your accounts are federally insured to at least $250,000 by the National Credit Union Administration, and are backed with the full faith and credit of the US government.In the specific case of Mr. [redacted] we would have been able to save him more than $50 had he qualified for the loan. Since he does not qualify based on our underwriting criteria we could not move forward with paying off the reviewed accounts.Sincerely,Tonya K[redacted]VP of Operations and Lending