Credit Union

I transferred my car loan from the dealer to the CUand when I am done paying long time a ago , I realized never had my car title until I need itThey claimed they send it never received anything but checked in DMV still their name as lien holder which means it was never transferred to me after completing my payments.Just to think that they don't want to pay for your title transfer? People in DMV shared the same stories happen to people like me

This is in response to the claim ID mentioned above in the subject lineThis response is to inform Revdex.com that the customer was told he is welcome to the store to change his child's bed at his convenienceHe purchased a bed, and a mattress had to be especially made to fit the lower part of the bed; one which is thinner than the usual mattressThe customer was sent two of the exact same mattress upon the first delivery but realized on his own that a thinner mattress was required for the bottom bed (the trundle), which forced us to order a special customized mattress for that bed without charging the customer any extraHe said his children are unhappy and he would like to change the mattress, I, the manager, spoke to him personally and told him he's welcome to stop by and change he bed if he likes so that we could have the option to change the mattress to the same kind as the one he likesWe haven't heard from him since November 17, when I last spoke to him and told him to come in at his convenience

Worst bank ever!I change my auto loan to credit union and it was the worst mistake ever!They lost my warranty refund checkI submitted a request to change my due date it was never processed and every time I go in to ask for help they give me the run aroundHorrible horrible horribleDo not bank with them

Initial Business Response / [redacted] (1000, 5, 2016/09/29) */ This letter is in response to the complaint received in your office from Mr [redacted] dated September 25, Mr [redacted] has been an active member of the credit union for many yearsWe have reviewed Mr [redacted] 's account and confirmed that the deposit referred to was received on Saturday, September 17th.As disclosed to all credit union members, all atm and mobile deposits have two-day holdsThis is in place to protect the member and the credit union from fraud Mr [redacted] 's business is appreciatedThe fees he requested to be returned, have beenWe will recommend that he utilizes one of our branch locations during business hours if deposits require immediate availabilityWe appreciate Mr [redacted] 's position with regards to the cost of insufficient fundsReturned items have operational costs associated with that process and the credit union passes [redacted] onto its member as any financial institution does, although at a lower cost than others We appreciate the service the Bureau provides to consumers and will continue to support your effortsWe hope this response, although limited in nature, provides you sufficient information to be assured our member's concerns have been addressed to the best of our abilitiesShould you need any further information to resolve this issue, please contact me at XXX-XXX-XXXX x [redacted] Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 11, 2015/10/20) */ A review of the account history showed a decreased in deposits causing your Courtsey Pay Limit of $to be removedOur records show that a letter was mailed to the member on September 24th indicating the service was removedSubsequently the credit union reimbursed the member $for the two overdraft fees incurred on October 7th and October 14thOn October 13th when a deposited posted a new Courtsey Pay Limit of $was addedPlease understand that Courtsey Pay is a privilege and can be removed at any time without notice to you which is stated in the original letters your received when you first received Courtsey Pay Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) There's wasnt a decrease in deposits [redacted] (who is on the account) got fired from credit Union September 24,The day they wrote the letterI don't think they realized we still had direct deposits going into the account since he was firedOn the 25th of September we had a direct deposite FROM the credit union and my place of employmentI spoke with the branch manager and he said it was falsely taken off the account and wrote a letter to my landlord saying the check shouldn't have bouncedMy landlord obviously still charged me those fees because it was the banks mess up not theirs

Hi my Name is Nicole and I'm writing on response to ID# [redacted] , We hadspoken to the customer and explained to them that if the merchandise isdefective it has manufacture warranty , We are more than happy to exchangefor a new one, but it does not cover transportation feesThe customer livesabout an hour away from our locationAs we explained and was understood byboth parties it was not the customers fault neither signature furniture fordefective itemsThey were given option to pick it up if they didn't want topay for a transportation charge and they refused

To Whom It May Concern, We have received notice from the Revdex.com that [redacted] filed a complaint regarding a levy that was received and processed on this accountAttached is the written response sent to [redacted] on August 15, If you have further questions or request more information, please contact me directly Dear Mr [redacted] : Recently, Credit Union received notice from the Revdex.com that you filed a complaint regarding a levy that was received and processed on your CUI accountAs a member-owned credit union, I appreciate the opportunity to answer your questions and concerns! On July 29, 2016, Credit Union received and processed a levy from Inquest regarding your accountWhen served a levy, Mr [redacted] , Credit Union must by law search our database to pull unprotected funds for remittanceThis process is time-consuming, and as such there is an associated fee is in place to offset this serviceHowever, please be assured that these fees are comparable to any you may find at our neighboring financial institutionsFurthermore, all fee income at Credit Union is recycled into quality services and low loan rates for our membersA letter that included a copy of this levy and court judgment was mailed to you on August 1, Thank you for taking the time to share your concerns, Mr [redacted] Credit Union prides itself in being a uniquely community-minded place to do business, and we look forward to the opportunity to assist you in the futurePlease feel free to contact me with any further inquiriesSincerely, James W [redacted]

Complaint: [redacted] I am rejecting this response because:This was the first attempt made to contact meAnd I would like to point out that days after the Revdex.com contacted credit union they closed my loans without noticeThere was no emails, phone calls or mailI feel like they retaliated due to the fact I filed a complaint about the customer service as well the promise that was madeThis letter also explains to me the same thing that was explained on the phoneMy complaint is about how they told me they can rewrite my loan to make it lower then tells me it was denied and expected me to make one big paymentI was told to only make interest payments

***DOCUMENT ATTACHED***February 7, 2018To Whom It May Concern, FEB 7, We have received notice from the Revdex.com that Ms [redacted] filed a complaint regarding the status of her Credit Union accountAttached is the written response sent to Ms [redacted] on February 7, 2018.If you have further concerns or request more information , please contact me directlySincerely,February 7, 2018Dear Ms [redacted] :Recently, Credit Union received notice from the Revdex.com that you filed a complaint regarding the denial of a loan rewrite application at Credit Union Thank you for the opportunity to address these questions and concerns!First, I'd like to apologize for any unhappiness or frustration caused by your conversation with our newly-hired employee who reviewed the spending history on your account with youWe strive to always provide friendly and professional service to our members, and your feedback will aid in these ongoing efforts! Please know that your comments have been forwarded to our management team, so that additional employee training can be provided.In your message, you also mentioned an application to rewrite multiple loans into one loan with CU I and your disappointment when we were ultimately not able to approve this rewriteAlthough we were unable to finance this particular request due to income limitations, please know that our decision was made with top most concern for you and your debt load at heart, Ms [redacted] We strive to always meet our members" needs, but we must at times withhold loan approvals in accordance with credit union wide lending practicesNevertheless, we highly value the opportunity to serve you in the future, and we encourage you to talk with us again should any circumstances changeMeanwhile, the flag placed on your account due to past-due status is in place to help ensure that deposits made to your account are directed toward existing loan repayment.Thank you once more for taking the time to share these concerns with me, Ms [redacted] As a member-owned and community-minded organization, we look forward to further assisting you in the future! As always, please feel free to contact me with any additional inquiries

The business adimits that I found out on my own that the mattress did not fit the trundle bed yet it is their responsibility to send a mattress which fit the bed but they did notWhen I talked to the person about returning the furniture I was told that I might have to pay for the furniture to ship it back to store and might have to pay extra for furnitureI do not want to deal with them as doing business with me they never kept their word even about delivering the furniture they gave ma a lot of hard timeWhen the mattress didn't fit they send me a mattress different than the quality I was promised to deliver

Complaint: ***
I am rejecting this response because: I was never contacted from the business with the statement nicole is claimingIf this was the case, we would be more than happy to drop in and exchange the itemThe last emailed/correspondence recieved from the business was on May 27th, stating "If you know what the problem is, then fix it."
Regards,
*** ***

Hi my Name is Nicole and I'm writing on response to ID#[redacted], We hadspoken to the customer and explained to them that if the merchandise isdefective it has manufacture warranty , We are more than happy to exchangefor a new one, but it does not cover transportation fees. The customer livesabout an...

hour away from our location. As we explained and was understood byboth parties it was not the customers fault neither signature furniture fordefective items. They were given option to pick it up if they didn't want topay for a transportation charge and they refused.

My name is [redacted], the manager at Signature Furniture, and I havebeen conversing with mrs. [redacted]      Refund or exchange options are completely out the question for thereasons that follow:       1. Mrs. [redacted] is completely rude and has not been taught...

mannersthrough out her childhood.        2. I myself, [redacted], have tried many times to speak with her andtried to resolve this matter many times. Every time I do she says "ok noproblem." And a couple of weeks later calls me yelling and disrespecting meon the phone and requesting a refund and what not.      3. My sales person, [redacted], has never assured or reassured that thesofa bed will not be seen when it is folded in. Just because that's commonsense, knowing the fact that she has a full size bed in there and this orderwas marked a special order.      4. Customer is stating that she did not receive the same sofa as seenin the store!She received EXACTLY what she ordered. She accepted the delivery of hermerchandise and signed the receipt confirming her consent of the delivery.      5. The customer placed an order, had it customized to fit her needs,received her order and signed our delivery slip confirming that it was madeto her liking. Our part ended there.In conclusion, when the customer began expressing her dislike of thefurniture, which as my customer states, the first week after ordering thesofa, she should have came in the store and let the staff here know of theissue, but Mrs. [redacted] actually kept quiet and waited patiently until themerchandise had been delivered. The complaints came afterwards and withspecial orders, unfortunately there is no warranty or any type of guarantee.For further information, I my self, [redacted] decided to bend the rules andtry to help her solving this issue, but unfortunately will not be able todue to her actions and behavior here at the store.Thank you, [redacted]

This is in response to the claim ID mentioned above in the subject line. This response is to inform Revdex.com that the customer was told he is welcome to the store to change his child's bed at his convenience. He purchased a bed, and a mattress had to be especially made to fit the lower part of...

the bed; one which is thinner than the usual mattress. The customer was sent two of the exact same mattress upon the first delivery but realized on his own that a thinner mattress was required for the bottom bed (the trundle), which forced us to order a special customized mattress for that bed without charging the customer any extra. He said his children are unhappy and he would like to change the mattress, I, the manager, spoke to him personally and told him he's welcome to stop by and change he bed if he likes so that we could have the option to change the mattress to the same kind as the one he likes. We haven't heard from him since November 17, when I last spoke to him and told him to come in at his convenience