Initial Business Response /* (1000, 16, 2014/09/08) */
On April 25, 2014 an account under the email address [redacted]@gmail.com was opened at Credit.com. On April 27, 2014, Ms.[redacted] wrote in requesting her "free" account be closed.
"I wish to close my free Credit.com account...
today 4/27/2014.
Thank you for your services, I would recommend your services to a friend.
Sincerely,
[redacted]"
On April 28, 2014, her account was closed as requested and an email informing her of such went out as well as a phone number to our partners paid products memberships. The email also informs consumers that we do not have the ability to close or refund consumers on their memberships with any of our partners.
It appears she has had contact with them at some point as she states she was refunded a partial payment amount. She will need to contact them again for the remaining balance.
Thank You.
Initial Business Response /* (1000, 5, 2015/02/12) */
Hello [redacted],
Thank you for contacting Credit.com customer support.
We understand that you wish to cancel a paid membership with one of our partners, CreditReport.com. Please understand that Credit.com is a different company and...
does not have access to your account at our partner companies. You will need to contact them directly to cancel.
To cancel CreditReport.com, please call X-XXX-XXX-XXXX
Please understand that Credit.com does not charge you for its services, and has not charged you. Nevertheless, your free Credit.com account for the email address [redacted]@gmail.com has been closed as requested. If at any time you want to sign up again, simply go to the Credit.com homepage to begin.
Thank you,
~ The Credit.com Team
Initial Consumer Rebuttal /* (2000, 7, 2015/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2014/09/08) */
On May 9, 2014 an account under the email address
[redacted]@gmail.com was opened at Credit.com. There has been no activity on the account since then. Our records do not show any paid product being purchased from our site from any of our...
partners.
On 8/14/14, Ms. [redacted] wrote in requesting her account not be charged. Although Credit.com does not have any of their own paid products, a response was sent out on 8/15/14 informing her that we do not have any access to our partners records and that she would need to call them directly to cancel if she felt she was being charged. All phone numbers were provided in that response.
At this time if Ms. [redacted] feels she is wrongly being charged for a paid product, she will need to contact the provider directly. Again, I reiterate, that our records do not show her purchasing a paid product.
Thank You.
Initial Consumer Rebuttal /* (2000, 9, 2014/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 16, 2014/09/08) */
On April 25, 2014 an account under the email address [redacted]@gmail.com was opened at Credit.com. On April 27, 2014, Ms.[redacted] wrote in requesting her "free" account be closed.
"I wish to close my free Credit.com account...
today 4/27/2014.
Thank you for your services, I would recommend your services to a friend.
Sincerely,
[redacted]"
On April 28, 2014, her account was closed as requested and an email informing her of such went out as well as a phone number to our partners paid products memberships. The email also informs consumers that we do not have the ability to close or refund consumers on their memberships with any of our partners.
It appears she has had contact with them at some point as she states she was refunded a partial payment amount. She will need to contact them again for the remaining balance.
Thank You.
Initial Business Response /* (1000, 5, 2015/02/12) */
Hello [redacted],
Thank you for contacting Credit.com customer support.
We understand that you wish to cancel a paid membership with one of our partners, CreditReport.com. Please understand that Credit.com is a different company and...
does not have access to your account at our partner companies. You will need to contact them directly to cancel.
To cancel CreditReport.com, please call X-XXX-XXX-XXXX
Please understand that Credit.com does not charge you for its services, and has not charged you. Nevertheless, your free Credit.com account for the email address [redacted]@gmail.com has been closed as requested. If at any time you want to sign up again, simply go to the Credit.com homepage to begin.
Thank you,
~ The Credit.com Team
Initial Consumer Rebuttal /* (2000, 7, 2015/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2014/09/08) */
On May 9, 2014 an account under the email address
[redacted]@gmail.com was opened at Credit.com. There has been no activity on the account since then. Our records do not show any paid product being purchased from our site from any of our...
partners.
On 8/14/14, Ms. [redacted] wrote in requesting her account not be charged. Although Credit.com does not have any of their own paid products, a response was sent out on 8/15/14 informing her that we do not have any access to our partners records and that she would need to call them directly to cancel if she felt she was being charged. All phone numbers were provided in that response.
At this time if Ms. [redacted] feels she is wrongly being charged for a paid product, she will need to contact the provider directly. Again, I reiterate, that our records do not show her purchasing a paid product.
Thank You.
Initial Consumer Rebuttal /* (2000, 9, 2014/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)