Initial Business Response / [redacted] (1000, 6, 2015/05/12) */ To whom it may concern, We believe this user's recollection of e-mail and form submissions to our website at Credit.com match closely to our recordsAlso, it is our understanding that the user's paid membership cancellation was somehow not completed at the original date of the first requestBecause this user has proof that she tried to cancel her paid membership before being charged again, we have refunded her the extra payment Both of her memberships (with Credit Detect and Credit.com) have now been canceled, and she should receive no further chargesShe may already be able to see her refund in her bank statement, as our refund process takes approximately hours We are working to find out more about why this error occurred, and what can be done to prevent this case in the futureWe assure our users and all consumers that this is a rare case, as we take pride in giving our users a great experience Thank you, -The Credit.com Team Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/05/12) */ [redacted] 5-12- Sent via email: My issues have been resolved due to my continued persistenceI still think the company's practices are shady and questionableThey did nothing to follow up or help resolve my complaint, nor have I received a reply from them yet in regards to my concerns Thanks, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/08/24) */ This complaint was addressed immediately after it was received on 8/6/The [redacted] was contacted directly by phone and informed that Credit.com does not take or keep any telephone records on its customersFurthermore, [redacted] [redacted] ( [redacted] @Revdex.comemail.org) at the Revdex.com was contacted immediately after the phone call and informed us via email that this would be resolved and the complaint would be removed from our Revdex.com profile
Initial Business Response / [redacted] (1000, 5, 2015/03/23) */ To whom it may concern, We would like to address the two main issues from this complaint: first, that we will not let a user cancel an account; and second, that we act like we have nothing to do with companies which advertise their services on our site In response to his first complaint: On Tuesday March 17, 2015, at 6:p.mPST (after our Support office hours), this user sent us a request through which he selected to cancel his recurring paymentsAn automated message was sent back to him from us which provided him with contact information for cancelling his paid membership with our partners which advertise their products on our siteHe then sent back another message within the same hour asking to cancel his free account, since he stated that he only signed up for a Credit.com free account and has not entered his billing information anywhere on or through our websiteOnce more, on this day at 7:p.mPST, this user requested to cancel his account with us, and stated that he did not care if it was paid or free The next day, on Wednesday March 18, at 11:a.mPST (during the beginning of our Support office hours), we sent this user information for cancelling his free account with usThis includes a hyperlink to a survey which must be completed, and when we are notified of a user's completion of the survey, we then deactivate the user's accountLater that evening, at 10:p.m PST, this user sent us another separate request to cancel his accountThen, this user completed our cancellation survey, which we sent him earlier that morning, for his free accountHe completed this survey twice for the same user account: once at 10:p.mPST and once at 10:p.mPST Then, on Thursday March 19, 2015, before we checked our cancellation database, we sent him another e-mail response to his latest e-mail from the night prior, this time reiterating the full cancellation details of both his free account and potential paid accountsThen, after checking our cancellation database, his free account with us at Credit.com was manually deactivated at 5:p.mPST In response to his second complaint: Credit.com has partnerships with particular companies which advertise paid memberships through our siteSince Credit.com Support does not have access to user's accounts with these partner companies, we refer a user who wants to cancel a paid membership to the appropriate support team for whichever company may have charged the user for their servicesWe provide detailed instructions for a user to cancel their potential paid membership with one of our partner companiesThrough these means, any user is able to cancel any service that was created directly or through advertisements on our website This user was provided with all of the appropriate information for cancelling either a free or paid membership, or bothHis account was cancelled less than hours after his two cancellation request surveys were submittedWe do not have record that he signed up for a paid membership through an advertisement on our website, but have provided him with all of the appropriate information to do soIf his wife has a separate account with Credit.com, or any paid memberships, she can submit a cancellation request at any time and will receive the appropriate cancellation information as it pertains to herOnce she completes the appropriate account deactivation information for her free user account at Credit.com, we will deactivate her account We are sorry about any inconvenience or confusion this may have caused, and assure our users that we provide the appropriate cancellation information to whomever of our users wishes to close their paid or free accounts with either Credit.com or any of our partner services Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I want the link to cancel to be posted publicly and I want them to stop signing you up for trials that they cannot cancel They eventually canceled my accountHowever, I have a big problem with how they do business and this is why I was so adamant in canceling my account in the first place, even though it was freeWhy is there no phone number to call to cancel? Why is there nowhere to cancel on the web site? Why do they have the email to get a hold of anyone buried in their website under links? They make it so inconvenient for your to cancel they are hoping you will just give up Next, things didn't happen as they say it didI sent them an email telling them that I wanted to cancel all of my accounts paid or freeThey sent me an email back saying, don't worry about it it is free, but if it is not free, we don't have anything to do with itI tried to respond to the email but it wouldn't let meSo I had to go searching through their website again, through a maze of links, to email againThey responded to my second email, it is free don't worry about it, but if it is paid we can't cancel itI emailed them a third time, after navigating their maze of links, threatening to contact the Revdex.com, and that is when they sent me a link to cancel my accountThey try to trap you and hope you will just give upThe link to cancel needs to be posted publicly so that anyone that wants to cancel can do so Finally, it is ridiculous that they get away with signing you up for a free day trial period, saying you can cancel at any time, and then when you try to cancel, at the place you signed up for it at, they say they can't do it because it is a different companyIf they can't cancel your free trail then they shouldn't be allowed to sign you up for oneIt is complete ***It is another web of inconvenience trying to get you to give up and hand over your money
Initial Business Response / [redacted] (1000, 5, 2015/02/12) */ Hello [redacted] , Thank you for contacting Credit.com customer support We understand that you wish to cancel a paid membership with one of our partners, CreditReport.comPlease understand that Credit.com is a different company and does not have access to your account at our partner companiesYou will need to contact them directly to cancel To cancel CreditReport.com, please call X-XXX-XXX-XXXX Please understand that Credit.com does not charge you for its services, and has not charged youNevertheless, your free Credit.com account for the email address [redacted] @gmail.com has been closed as requestedIf at any time you want to sign up again, simply go to the Credit.com homepage to begin Thank you, ~ The Credit.com Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 7, 2014/09/08) */ On May 9, an account under the email address [redacted] @gmail.com was opened at Credit.comThere has been no activity on the account since thenOur records do not show any paid product being purchased from our site from any of our partners On 8/14/14, Ms [redacted] wrote in requesting her account not be chargedAlthough Credit.com does not have any of their own paid products, a response was sent out on 8/15/informing her that we do not have any access to our partners records and that she would need to call them directly to cancel if she felt she was being chargedAll phone numbers were provided in that response At this time if Ms [redacted] feels she is wrongly being charged for a paid product, she will need to contact the provider directlyAgain, I reiterate, that our records do not show her purchasing a paid product Thank You Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ To whom it may concern, We are sorry about any inconvenience you may have experienced, and would like to respond to your inquiry about your experience with Credit.com First, we do not provide phone support at Credit.com, however we do provide a way for users to contact us shown on this http://www.credit.com/contact/ The quickest way to fill out a support ticket is to click on "Support" on the left-hand side of the page, and fill out the subsequent form that appearsOnce we receive a user's support ticket, we are able to respond directly to them via e-mail to meet the user's needs In response to the user's initial support ticket, this user selected the option to cancel a paid membership when filing a ticketWe then sent an automated message to this user with information about paid memberships, that can be purchased through Credit.com's website and with our partners, and the user seems to have tried to cancel the account with them by signing inWe will need to contact this user via e-mail to help guide them to the appropriate company that they want to cancel with, and make sure the user is able to get into their paid account with whomever they purchased with before they cancelAlthough we are Credit.com and we only have access to this user's free account with us, and we therefore do not have access to a user's paid membership account that can be purchased through an advertisement on our site, we will be glad to assist this user how we can Next, the reason this user was unable to log in to the free account created with Credit.com is because Experian tells us they have either: not received credit information for this user from the past months; or that Experian has not received notice that this user has a credit line that is older than monthsThis message was displayed to the user after they tried to log in to their free account with usOn the page that they were sent to, users can click on the same "Support" link as the one from the Contact page that is on the left-hand side of the screenTo deal with this issue, the user may need to contact Experian, and we will gladly assist them with this via e-mail as we regularly doHowever, we at Credit.com are not able to add, change, or remove anything from this user's Experian credit file In response to this user's stated desired resolution, we will be reaching out to this user to make sure that they are able to speak with the company which they may have purchased a paid membership with, and that they are able to take the appropriate steps to cancel their account and receive confirmation of such
Initial Business Response / [redacted] (1000, 5, 2014/08/06) */ This Revdex.com letter of complaint is the first request received by [redacted] ***After searching our database, there does not appear to be any sort of written request of cancellation At this time his account has been closed, he has been notified by email at [redacted] @netzero.com Thank You, [redacted]
Initial Business Response / [redacted] (1000, 16, 2014/09/08) */ On April 25, an account under the email address [redacted] @gmail.com was opened at Credit.comOn April 27, 2014, Ms[redacted] wrote in requesting her "free" account be closed "I wish to close my free Credit.com account today 4/27/ Thank you for your services, I would recommend your services to a friend Sincerely, [redacted] " On April 28, 2014, her account was closed as requested and an email informing her of such went out as well as a phone number to our partners paid products membershipsThe email also informs consumers that we do not have the ability to close or refund consumers on their memberships with any of our partners It appears she has had contact with them at some point as she states she was refunded a partial payment amountShe will need to contact them again for the remaining balance Thank You
Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ On September 25th, we were contacted by the consumer requesting that their paid account be closed and not be charged The charge in question occurred on September 20th The consumer has since been refunded that charge With the exception of communicating with potential fraud victims, Credit.com does not operate telephone based [redacted] service for account closure, and we have no record of this consumer speaking with any Credit.com [redacted] service representative
Initial Business Response / [redacted] (1000, 6, 2015/05/12) */ To whom it may concern, We believe this user's recollection of e-mail and form submissions to our website at Credit.com match closely to our recordsAlso, it is our understanding that the user's paid membership cancellation was somehow not completed at the original date of the first requestBecause this user has proof that she tried to cancel her paid membership before being charged again, we have refunded her the extra payment Both of her memberships (with Credit Detect and Credit.com) have now been canceled, and she should receive no further chargesShe may already be able to see her refund in her bank statement, as our refund process takes approximately hours We are working to find out more about why this error occurred, and what can be done to prevent this case in the futureWe assure our users and all consumers that this is a rare case, as we take pride in giving our users a great experience Thank you, -The Credit.com Team Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/05/12) */ [redacted] 5-12- Sent via email: My issues have been resolved due to my continued persistenceI still think the company's practices are shady and questionableThey did nothing to follow up or help resolve my complaint, nor have I received a reply from them yet in regards to my concerns Thanks, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/08/24) */ This complaint was addressed immediately after it was received on 8/6/The [redacted] was contacted directly by phone and informed that Credit.com does not take or keep any telephone records on its customersFurthermore, [redacted] [redacted] ( [redacted] @Revdex.comemail.org) at the Revdex.com was contacted immediately after the phone call and informed us via email that this would be resolved and the complaint would be removed from our Revdex.com profile
Initial Business Response / [redacted] (1000, 5, 2015/03/23) */ To whom it may concern, We would like to address the two main issues from this complaint: first, that we will not let a user cancel an account; and second, that we act like we have nothing to do with companies which advertise their services on our site In response to his first complaint: On Tuesday March 17, 2015, at 6:p.mPST (after our Support office hours), this user sent us a request through which he selected to cancel his recurring paymentsAn automated message was sent back to him from us which provided him with contact information for cancelling his paid membership with our partners which advertise their products on our siteHe then sent back another message within the same hour asking to cancel his free account, since he stated that he only signed up for a Credit.com free account and has not entered his billing information anywhere on or through our websiteOnce more, on this day at 7:p.mPST, this user requested to cancel his account with us, and stated that he did not care if it was paid or free The next day, on Wednesday March 18, at 11:a.mPST (during the beginning of our Support office hours), we sent this user information for cancelling his free account with usThis includes a hyperlink to a survey which must be completed, and when we are notified of a user's completion of the survey, we then deactivate the user's accountLater that evening, at 10:p.m PST, this user sent us another separate request to cancel his accountThen, this user completed our cancellation survey, which we sent him earlier that morning, for his free accountHe completed this survey twice for the same user account: once at 10:p.mPST and once at 10:p.mPST Then, on Thursday March 19, 2015, before we checked our cancellation database, we sent him another e-mail response to his latest e-mail from the night prior, this time reiterating the full cancellation details of both his free account and potential paid accountsThen, after checking our cancellation database, his free account with us at Credit.com was manually deactivated at 5:p.mPST In response to his second complaint: Credit.com has partnerships with particular companies which advertise paid memberships through our siteSince Credit.com Support does not have access to user's accounts with these partner companies, we refer a user who wants to cancel a paid membership to the appropriate support team for whichever company may have charged the user for their servicesWe provide detailed instructions for a user to cancel their potential paid membership with one of our partner companiesThrough these means, any user is able to cancel any service that was created directly or through advertisements on our website This user was provided with all of the appropriate information for cancelling either a free or paid membership, or bothHis account was cancelled less than hours after his two cancellation request surveys were submittedWe do not have record that he signed up for a paid membership through an advertisement on our website, but have provided him with all of the appropriate information to do soIf his wife has a separate account with Credit.com, or any paid memberships, she can submit a cancellation request at any time and will receive the appropriate cancellation information as it pertains to herOnce she completes the appropriate account deactivation information for her free user account at Credit.com, we will deactivate her account We are sorry about any inconvenience or confusion this may have caused, and assure our users that we provide the appropriate cancellation information to whomever of our users wishes to close their paid or free accounts with either Credit.com or any of our partner services Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I want the link to cancel to be posted publicly and I want them to stop signing you up for trials that they cannot cancel They eventually canceled my accountHowever, I have a big problem with how they do business and this is why I was so adamant in canceling my account in the first place, even though it was freeWhy is there no phone number to call to cancel? Why is there nowhere to cancel on the web site? Why do they have the email to get a hold of anyone buried in their website under links? They make it so inconvenient for your to cancel they are hoping you will just give up Next, things didn't happen as they say it didI sent them an email telling them that I wanted to cancel all of my accounts paid or freeThey sent me an email back saying, don't worry about it it is free, but if it is not free, we don't have anything to do with itI tried to respond to the email but it wouldn't let meSo I had to go searching through their website again, through a maze of links, to email againThey responded to my second email, it is free don't worry about it, but if it is paid we can't cancel itI emailed them a third time, after navigating their maze of links, threatening to contact the Revdex.com, and that is when they sent me a link to cancel my accountThey try to trap you and hope you will just give upThe link to cancel needs to be posted publicly so that anyone that wants to cancel can do so Finally, it is ridiculous that they get away with signing you up for a free day trial period, saying you can cancel at any time, and then when you try to cancel, at the place you signed up for it at, they say they can't do it because it is a different companyIf they can't cancel your free trail then they shouldn't be allowed to sign you up for oneIt is complete ***It is another web of inconvenience trying to get you to give up and hand over your money
Initial Business Response / [redacted] (1000, 5, 2015/02/12) */ Hello [redacted] , Thank you for contacting Credit.com customer support We understand that you wish to cancel a paid membership with one of our partners, CreditReport.comPlease understand that Credit.com is a different company and does not have access to your account at our partner companiesYou will need to contact them directly to cancel To cancel CreditReport.com, please call X-XXX-XXX-XXXX Please understand that Credit.com does not charge you for its services, and has not charged youNevertheless, your free Credit.com account for the email address [redacted] @gmail.com has been closed as requestedIf at any time you want to sign up again, simply go to the Credit.com homepage to begin Thank you, ~ The Credit.com Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 7, 2014/09/08) */ On May 9, an account under the email address [redacted] @gmail.com was opened at Credit.comThere has been no activity on the account since thenOur records do not show any paid product being purchased from our site from any of our partners On 8/14/14, Ms [redacted] wrote in requesting her account not be chargedAlthough Credit.com does not have any of their own paid products, a response was sent out on 8/15/informing her that we do not have any access to our partners records and that she would need to call them directly to cancel if she felt she was being chargedAll phone numbers were provided in that response At this time if Ms [redacted] feels she is wrongly being charged for a paid product, she will need to contact the provider directlyAgain, I reiterate, that our records do not show her purchasing a paid product Thank You Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ To whom it may concern, We are sorry about any inconvenience you may have experienced, and would like to respond to your inquiry about your experience with Credit.com First, we do not provide phone support at Credit.com, however we do provide a way for users to contact us shown on this http://www.credit.com/contact/ The quickest way to fill out a support ticket is to click on "Support" on the left-hand side of the page, and fill out the subsequent form that appearsOnce we receive a user's support ticket, we are able to respond directly to them via e-mail to meet the user's needs In response to the user's initial support ticket, this user selected the option to cancel a paid membership when filing a ticketWe then sent an automated message to this user with information about paid memberships, that can be purchased through Credit.com's website and with our partners, and the user seems to have tried to cancel the account with them by signing inWe will need to contact this user via e-mail to help guide them to the appropriate company that they want to cancel with, and make sure the user is able to get into their paid account with whomever they purchased with before they cancelAlthough we are Credit.com and we only have access to this user's free account with us, and we therefore do not have access to a user's paid membership account that can be purchased through an advertisement on our site, we will be glad to assist this user how we can Next, the reason this user was unable to log in to the free account created with Credit.com is because Experian tells us they have either: not received credit information for this user from the past months; or that Experian has not received notice that this user has a credit line that is older than monthsThis message was displayed to the user after they tried to log in to their free account with usOn the page that they were sent to, users can click on the same "Support" link as the one from the Contact page that is on the left-hand side of the screenTo deal with this issue, the user may need to contact Experian, and we will gladly assist them with this via e-mail as we regularly doHowever, we at Credit.com are not able to add, change, or remove anything from this user's Experian credit file In response to this user's stated desired resolution, we will be reaching out to this user to make sure that they are able to speak with the company which they may have purchased a paid membership with, and that they are able to take the appropriate steps to cancel their account and receive confirmation of such
Initial Business Response / [redacted] (1000, 5, 2014/08/06) */ This Revdex.com letter of complaint is the first request received by [redacted] ***After searching our database, there does not appear to be any sort of written request of cancellation At this time his account has been closed, he has been notified by email at [redacted] @netzero.com Thank You, [redacted]
Initial Business Response / [redacted] (1000, 16, 2014/09/08) */ On April 25, an account under the email address [redacted] @gmail.com was opened at Credit.comOn April 27, 2014, Ms[redacted] wrote in requesting her "free" account be closed "I wish to close my free Credit.com account today 4/27/ Thank you for your services, I would recommend your services to a friend Sincerely, [redacted] " On April 28, 2014, her account was closed as requested and an email informing her of such went out as well as a phone number to our partners paid products membershipsThe email also informs consumers that we do not have the ability to close or refund consumers on their memberships with any of our partners It appears she has had contact with them at some point as she states she was refunded a partial payment amountShe will need to contact them again for the remaining balance Thank You
Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ On September 25th, we were contacted by the consumer requesting that their paid account be closed and not be charged The charge in question occurred on September 20th The consumer has since been refunded that charge With the exception of communicating with potential fraud victims, Credit.com does not operate telephone based [redacted] service for account closure, and we have no record of this consumer speaking with any Credit.com [redacted] service representative