Creditors Service Agency, Inc.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I apologize if [redacted] feels that she was threatened.  Our collectors are all ACA Certified and would never threaten anyone.All accounts are due in full when received by our office. Our clients have already tried to collect the overdue balance. Our associates would never threated...

anyone with a judgment or court.We do try to explain to all debtors that it will report negatively on their credit report after 30 days.  We do encourage them to try to pay before that happens.  A payment arrangement was set on the account on 05/25/17.  The first payment is due on 06/14/17.The interest on the account is a very small amount.  The interest will not be removed, it is in the contract that Ms. [redacted] signed in thePhysicians office.  I have to abide by my clients contract.

Review: There are several reasons behind this complaint. One reason is that I received very poor customer service on several occasions from this company. I was yelled at, called names, and treated rudely. Another reason is that it took this agency many months to collect small amounts on bills owed to me. Another reason is that this agency did not collect interest from overdue accounts, as they had told me they would. Another reason is that this agency has not responded to my certified letters. Another reason is that this agency made false accusations of me and then refused to continue to collect on my accounts. Then this agency said it would close my account with them and return all accounts to me. It gave me no choice in this matter. The agency has still not returned my accounts to me, nor has it responded to my certified letter. This agency said that it could do what it was doing because it never had a contract with me. I was under the impression that we HAD a contract. This was a horrible experience for me and I do not recommend this agency to anyone.Desired Settlement: I would like for the behavior and practices of this company to be known to the Revdex.com. I would like information to be made through Revdex.com channels about this company so that other business owners can make an informed decision prior to hiring a collection agency.

Consumer

Response:

As far as a desired result, I would like for the company to make a settlement with me, and offer to me an apology.

Business

Response:

The first E-mail we received about the complaint was on 10/01/13. In response to Ms. [redacted]. Our company has been in business for over sixty years. We do not treat our clients rudely or we would not still be in business. We do not have contract's in our office nor have we ever had contracts with our clients. We do not have contracts so that our clients are not bound into years of being with our agency , unless they choose to be. I am very sorry that Ms. [redacted] thinks she was treated unfairly or rude. We tried to explain many times that the amount of interest that can be added has to be stated in the contract. You can not charge what ever you want. Ms. [redacted] was never called any names by any member of our staff. Ms. [redacted] also stated that the account's she had were previously with another collection agency. She was also unhappy with their performance. No false accusations were ever made of Ms. [redacted]. We also tried to explain to her that we do not collect door to door we are phone collectors. Due to Ms. [redacted]'s rude and unreasonable behavior to the staff at our attorney's office, they refused to represent her any longer. Therefore we had no choice but to return her account's and no longer collect for her. I am sorry that she feels that she was treated unfairly. Thank you [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Subject: Re: FW: You have a new message from the Roanoke Revdex.com regarding complaint #[redacted].I deny all of the accusations stated below. I was not rude and unreasonable with the agency's attorneys' office. I was asking them for input, which they declined. The amount of interest that is to be charged to my clients for overdue/unpaid accounts is clearly stated on each contract with each client, and the collection agency is aware of this. It is a fact that I was treated unfairly and rudely--it is not just a "feeling" that I have. The agency still has not returned my accounts to me, and this is October 2013! I do not understand the statement below that they do not collect door to door. What does that mean?Regards,[redacted]

Business

Response:

We are very sorry that [redacted] is not happy with our services. Her accounts were closed in our office on January 17,2013. I have mailed the list of accounts two times. I am not sure why they have not been received. I will mail the list to her certified letter. Once members of our staff refused to work with her, we had no choice but to stop our working relationship with [redacted]. Thank you [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Creditors Service Agency claims to have closed my accounts with her office on Jan 17, 2013. This is the first I've heard that comment. I was not notified of this closing, and I have had many phone calls with them since that date about my accounts. They never notified me in writing of closing my accounts. I have not received the account listing. My address has been [redacted] for over 20 years. Creditors Service Agency has not responded to my certified letter. It is news to me that "members of our staff refused to work with her". I had not been told this previously. An explanation has not been provided to me as to why people refused to work with me. My other concerns have not been addressed by this company.Regards,[redacted]