Initial Business Response /* (1000, 5, 2014/03/05) */
Account was placed in our office on 03-10-First contact with consumer was on 03/30/He phoned us to say he received charity from the hopital where our client is locatedWe explained that our client, althogh located in the
hospital, does business as a seperate entityAlso, explained that our client does not accept charity even if the hospital doesBased on that information, the consumer said he would call us back to set up a payment plan
We had no contact with the consumer until we received a letter asking us to validate his debt on 02/06/We immediately sent an itemized bill that was provided electronically by our client back in March of
On 02/11/14, the consumer disputed the debt with *** We verified back to *** that it was a valid debt
On 02/20/14, the consumer called our office still claiming that he did not owe the debt and wanted information on our client so he could call them to verify the debtWe informed him that our client requires that we handle all claims after they are sent to usHe hung up
On 02/21/14, we called our client to double check that he still owed the debtOn 02/24/14, our client called us back to verify that he still owed the debt
On 02/24/14, the consumer called us to inform us that he filed a complaint with the Revdex.comWe again verbally told him that it was a valid debtHe agreed and said he would call back to set up a payment plan
Later on 02/24/14, the consumer called us back to say he called and talked to an operator at the hospital where he received servicesThey told him they would look into his request
On 02/26/14, the consumer called our officeHe told us he called the office where he received services and they did not have any record of him owning a debtOur client uses a billing service that is not on the site where he called and received servicesThey would not know if he had a debt
On 02/26/14, the consumer called our office to request another itemized billOur collector asked if he received the itemized bill sent on 02/06/He stated that was not a legitimate itemized bill and that anyone could print thatHe stated that he was going to call somewhere else to find the orignal itemized billMany of our clients provide us with electronic itemized bills and we printed the electronic itemized bill and mailed it to himWe believe this to be a valid method of validating the debt
As for our resolution, we will request to remove the debt from his creditIt could take up to days for the credit bureau's to update his reportEven though we are removing the debt from his credit report, the debt is still valid and the consumer is still liable for the debt
Final Consumer Response /* (2000, 7, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Terrible company that works with billing departments in the medical field where the claims of insurance is not finished processing but they rush to put negative impact on credit historyBe aware that this company do not properly investigate matters and sends negative ratings to the credit reporting agenciesI hope they also look into there customer service department, its just terrible and saddening
Initial Business Response /* (1000, 5, 2014/11/20) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX ***
Contact Email: ***@cdac.biz
Further research of Ms***'s accounts show that this balance has been duplicated by mistake of the billing companyTo help
rectify this matter for Ms***, CDA will cease collection efforts and remove the marks from her credit historyPlease check back with CDA in days if this request to the credit bureaus has not been completedThank you
Initial Business Response /* (1000, 5, 2014/11/20) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX ***
Contact Email: ***@cdac.biz
Further research of Ms***'s accounts show that this balance has been duplicated by mistake of the billing companyTo
help rectify this matter for Ms***, CDA will cease collection efforts and remove the marks from her credit historyPlease check back with CDA in days if this request to the credit bureaus has not been completedThank you
Initial Business Response /* (1000, 5, 2014/03/05) */
Account was placed in our office on 03-10-First contact with consumer was on 03/30/He phoned us to say he received charity from the hopital where our client is locatedWe explained that our client, althogh located in the
hospital, does business as a seperate entityAlso, explained that our client does not accept charity even if the hospital doesBased on that information, the consumer said he would call us back to set up a payment plan
We had no contact with the consumer until we received a letter asking us to validate his debt on 02/06/We immediately sent an itemized bill that was provided electronically by our client back in March of
On 02/11/14, the consumer disputed the debt with *** We verified back to *** that it was a valid debt
On 02/20/14, the consumer called our office still claiming that he did not owe the debt and wanted information on our client so he could call them to verify the debtWe informed him that our client requires that we handle all claims after they are sent to usHe hung up
On 02/21/14, we called our client to double check that he still owed the debtOn 02/24/14, our client called us back to verify that he still owed the debt
On 02/24/14, the consumer called us to inform us that he filed a complaint with the Revdex.comWe again verbally told him that it was a valid debtHe agreed and said he would call back to set up a payment plan
Later on 02/24/14, the consumer called us back to say he called and talked to an operator at the hospital where he received servicesThey told him they would look into his request
On 02/26/14, the consumer called our officeHe told us he called the office where he received services and they did not have any record of him owning a debtOur client uses a billing service that is not on the site where he called and received servicesThey would not know if he had a debt
On 02/26/14, the consumer called our office to request another itemized billOur collector asked if he received the itemized bill sent on 02/06/He stated that was not a legitimate itemized bill and that anyone could print thatHe stated that he was going to call somewhere else to find the orignal itemized billMany of our clients provide us with electronic itemized bills and we printed the electronic itemized bill and mailed it to himWe believe this to be a valid method of validating the debt
As for our resolution, we will request to remove the debt from his creditIt could take up to days for the credit bureau's to update his reportEven though we are removing the debt from his credit report, the debt is still valid and the consumer is still liable for the debt
Final Consumer Response /* (2000, 7, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Terrible company that works with billing departments in the medical field where the claims of insurance is not finished processing but they rush to put negative impact on credit historyBe aware that this company do not properly investigate matters and sends negative ratings to the credit reporting agenciesI hope they also look into there customer service department, its just terrible and saddening
Initial Business Response /* (1000, 5, 2014/11/20) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX ***
Contact Email: ***@cdac.biz
Further research of Ms***'s accounts show that this balance has been duplicated by mistake of the billing companyTo help
rectify this matter for Ms***, CDA will cease collection efforts and remove the marks from her credit historyPlease check back with CDA in days if this request to the credit bureaus has not been completedThank you
Initial Business Response /* (1000, 5, 2014/11/20) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX ***
Contact Email: ***@cdac.biz
Further research of Ms***'s accounts show that this balance has been duplicated by mistake of the billing companyTo
help rectify this matter for Ms***, CDA will cease collection efforts and remove the marks from her credit historyPlease check back with CDA in days if this request to the credit bureaus has not been completedThank you