Creditsafe USA

November 7, 2016Dear [redacted] ,I am writing in response to your letters dated 3rd, 14th and 25th October (copies attached)Please accept my apologies for the lateness of this response I have been out of the office until today, this matter is now being dealt with the upmost importance.Creditsafe does acknowledge that a sales rep had tried to contact after [redacted] initially requested that we do not callAppropriate action has been taken with the individual sales personI have personally tried to contact [redacted] to personally apologise and assure his that this would not happen again, only to be told by [redacted] to " [redacted] Off".Rather than remove this record from our CRM system which could lead to further callsI have personally removed the telephone number and marked the record not to be calledI have included a screenshot below.Creditsafe now deems the matter to be closed, please can you confirm if this is the case or whether you require further information from us.Yours SincerelyMark EManaging Director

To Whom it may concern, I am responding an letter from yourselves dated August 7th with the reference [redacted] I have personally spoken with [redacted] prior to receive your mail in regards to his query, and have taken appropriate action to resolve his grievance I would appreciate it if this matter was now closedRegards Description: Creditsafe Description: [redacted] Trade Payment Data Manager | Creditsafe GroupSwitchboard: ###-###-#### Direct Line: ext [redacted] | Mobile: ###-###-####www.creditsafe.com From: [redacted] [mailto:c [redacted] @ [redacted] .com] Sent: Wednesday, August 05, 3:PMTo: Mark E [redacted] /CREDITSAFESubject: RE: Creditsafe Hi Mark,I appreciate the call and personal service regarding this matterHave a great day.Regards,*** [redacted] ***###-###-#### [redacted] *** From: Mark E [redacted] /CREDITSAFE [mailto:Mark.E [redacted] @creditsafe.com] Sent: Wednesday, August 05, 2:PMTo: [redacted] Subject: Creditsafe Hi ***, Thank you for speaking with me todayAs discussed I have taken appropriate action to ensure you company is removed from all of our prospecting listsIn the unfortunate incident that this happens again please do not hesitate to contact me on details belowOnce again thank you for your understandingKind regards Description: Creditsafe Description: [redacted] Mark E [redacted] Trade Payment Data Manager | Creditsafe GroupSwitchboard: ###-###-#### Direct Line: ext [redacted] | Mobile: ###-###-####www.creditsafe.com Notes:Terms and Conditions: 'All quotes, offers, contracts and agreements verbal or written are subject to our Standard Terms and Conditions as displayed on our website www.creditsafeuk.com and detailed in the Order Confirmation, quotation or invoiceNothing in this correspondence shall be taken to vary our standard Terms and Conditions unless written confirmation is received from a Senior Creditsafe DirectorDisclaimer: This e-mail is confidential and intended solely for the use of the individual to whom it is addressedAny views or opinions presented are solely those of the author and do not represent those of CreditsafeIf you are not the intended recipient, be advised that you have received this mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibitedPlease Note: Telephone calls and Emails may be recorded or monitored and used for training and quality control purposesCreditsafe reserve the right to use these recordings to aid the resolution of any disputes that may ariseCreditsafe Registered name: Creditsafe Business Solutions LimitedRegistered in Wales: Company Number [redacted] Registered Address: [redacted] Van Road, Caerphilly, [redacted] ***Authorised and regulated by the Financial Conduct Authority.Notes:Terms and Conditions: 'All quotes, offers, contracts and agreements verbal or written are subject to our Standard Terms and Conditions as displayed on our website www.creditsafeuk.com and detailed in the Order Confirmation, quotation or invoiceNothing in this correspondence shall be taken to vary our standard Terms and Conditions unless written confirmation is received from a Senior Creditsafe DirectorDisclaimer: This e-mail is confidential and intended solely for the use of the individual to whom it is addressedAny views or opinions presented are solely those of the author and do not represent those of CreditsafeIf you are not the intended recipient, be advised that you have received this mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibitedPlease Note: Telephone calls and Emails may be recorded or monitored and used for training and quality control purposesCreditsafe reserve the right to use these recordings to aid the resolution of any disputes that may ariseCreditsafe Registered name: Creditsafe Business Solutions LimitedRegistered in Wales: Company Number [redacted] Registered Address: [redacted] ***, [redacted] ***, Caerphilly, [redacted] ***Authorised and regulated by the Financial Conduct Authority