CreditSense.com

[redacted] enrolled in our program on October 20, after receiving a complimentary Credit Fundability Analysis that was conducted by the Founder and CEO of CreditSense, Merrill C [redacted] .After **’s enrollment he was immediately contacted by CreditSense’s Launch Team, to begin his Optimization processIn October [redacted] was contacted times without a response to CreditSense communication attempts.In November [redacted] was contacted times, contact attempt each week, by CreditSense with only response, on November 8, where he simply asked for a change to the payment terms he had agreed to the prior monthThe modification to the agreement was approved and **’s payment plan was modified.On December 1, CreditSense received an additional request from [redacted] to put all payments on hold until February This request was granted and moved [redacted] into “Service Hold” status for the following three months.On March 15, after speaking with **, his payments were resumed and he was moved to “Active” statusCreditSense scheduled a re-integration call with [redacted] in order to proceed with his Optimization program.On April 13, 2017, two days before his next scheduled payment, [redacted] sent an email to CreditSense, requesting his payments be put on hold until JuneBecause of an error in executing the communication to CreditSense Finance Department, The Finance Advisor, called and emailed [redacted] on April 14, to inform him they were planning to draft his final paymentThere was no response to that communication, and on April 15, the payment was drafted.On April 20, CreditSense received an email from [redacted] incensed that the payment had been taken outCreditSense immediately took steps to wire transfer the payment amount back into **’s bank account, and committed to paying any overdraft feesThese actions on behalf of CreditSense were completed the same day of receipt of **’s emailThis same day, there was a conference call with **, CreditSense Advisor Team Lead, and the Chief Operating Officer of CreditSenseDuring that call, [redacted] was thankful for the quick handling of the error in processing, and said that he did not want to cancel his service with usHe also committed to completing the modules and assignments that are required to complete his Optimization Plan.On April 28, CreditSense received an email from [redacted] where he indicated several hardships, and that he had no choice but to cancelCreditSense Advisor Team Lead responded to that email reassuring [redacted] that CreditSense put his Optimization on hold and CreditSense will check in with him every month to see if his situation has improved and he can get started once againCreditSense did not receive a response to that email.On May 2, CreditSense received another email from [redacted] indicating he hoped “he hadn’t lost his money.” CreditSense Advisor Team Lead responded, reassuring [redacted] that he has not lost his money and our team, “we will be here to support you as we promised to in our agreement with you” (see attachment for full communication details)CreditSense did not receive a response to this emailAt no time was there a request for a refundHad there been, CreditSense’s policy is to provide the requested refund (as evidenced by our spectacular Revdex.com and service track record).The next “interaction” with [redacted] came when CreditSense received notice of a complaint filed with the Revdex.com.After receiving notice of the complaint, CreditSense Chief Operating Officer has called and emailed [redacted] multiple times in an effort to help resolve his concernsAs of the writing of this accounting of events, CreditSense has not received a response from **.Sincerely,Merrill C [redacted] , CEO and Chief Strategist Office: 801.438.9090Direct: 801.438.9080Fax: 877.766.7900Email: [email protected] Web: www.CreditSense.com

[redacted] enrolled in our program on October 20, 2016 after receiving a complimentary Credit Fundability Analysis that was conducted by the Founder and CEO of CreditSense, Merrill C[redacted].After **’s enrollment he was immediately contacted by CreditSense’s Launch Team, to begin his Optimization...

process. In October ** was contacted 10 times without a response to CreditSense communication attempts.In November ** was contacted 4 times, 1 contact attempt each week, by CreditSense with only 1 response, on November 8, where he simply asked for a change to the payment terms he had agreed to the prior month. The modification to the agreement was approved and **’s payment plan was modified.On December 1, CreditSense received an additional request from ** to put all payments on hold until February 2017. This request was granted and moved ** into “Service Hold” status for the following three months.On March 15, 2017 after speaking with **, his payments were resumed and he was moved to “Active” status. CreditSense scheduled a re-integration call with ** in order to proceed with his Optimization program.On April 13, 2017, two days before his next scheduled payment, ** sent an email to CreditSense, requesting his payments be put on hold until June. Because of an error in executing the communication to CreditSense Finance Department, The Finance Advisor, called and emailed ** on April 14, 2017 to inform him they were planning to draft his final payment. There was no response to that communication, and on April 15, 2017 the payment was drafted.On April 20, 2017 CreditSense received an email from ** incensed that the payment had been taken out. CreditSense immediately took steps to wire transfer the payment amount back into **’s bank account, and committed to paying any overdraft fees. These actions on behalf of CreditSense were completed the same day of receipt of **’s email. This same day, there was a conference call with **, CreditSense Advisor Team Lead, and the Chief Operating Officer of CreditSense. During that call, ** was thankful for the quick handling of the error in processing, and said that he did not want to cancel his service with us. He also committed to completing the modules and assignments that are required to complete his Optimization Plan.On April 28, 2017 CreditSense received an email from ** where he indicated several hardships, and that he had no choice but to cancel. CreditSense Advisor Team Lead responded to that email reassuring ** that CreditSense put his Optimization on hold and CreditSense will check in with him every month to see if his situation has improved and he can get started once again. CreditSense did not receive a response to that email.On May 2, 2017 CreditSense received another email from ** indicating he hoped “he hadn’t lost his money.” CreditSense Advisor Team Lead responded, reassuring ** that he has not lost his money and our team, “we will be here to support you as we promised to in our agreement with you” (see attachment for full communication details). CreditSense did not receive a response to this email. At no time was there a request for a refund. Had there been, CreditSense’s policy is to provide the requested refund (as evidenced by our spectacular Revdex.com and service track record).The next “interaction” with ** came when CreditSense received notice of a complaint filed with the Revdex.com.After receiving notice of the complaint, CreditSense Chief Operating Officer has called and emailed ** multiple times in an effort to help resolve his concerns. As of the writing of this accounting of events, CreditSense has not received a response from **.Sincerely,Merrill C[redacted], CEO and Chief Strategist Office: 801.438.9090Direct: 801.438.9080Fax: 877.766.7900Email: [email protected] Web: www.CreditSense.com