Creekside Country Enterprises

Complaint: [redacted] I am rejecting this response because: Mr [redacted] makes no attempt or suggestion to resolve this complaint May 29, Mr [redacted] states that my debit card was declined I don't believe that to be true I decided to have him charge 1/down on my debit card, not my credit card and he agreed to cross off the credit card number and not use it He then said my debit card was declined and chose to use my crossed off credit card without my permission I had used my debit card on other sales and it was working fine with other vendors at that show He should have contacted us if he was having problems with it to get permission to use the Visa Referring to Item #on his list: I questioned Mr [redacted] at the time about why he charged $4,rather than half down and his response to me was "that is half" It was at this time that I begin to question his honesty and common sense I was never concerned about the length of time it would take to receive my order and did not agree to have him call the shop and send order by 12/25/ He did however, agree to send out a complementary pistol door handle This point is important to note as I'm assuming Mr [redacted] is trying to validify why he shipped before materials were purchased and the new design created as pointed out in Item below Referring to Item #on his list: Before he shipped out the chandelier on 12/19/13, he had received and responded to my emails canceling the order His invoice says "all materials to construct this order will be purchased by (CCE) ten days after today's date." He states "for whatever reason" we did not open the crate he shipped - he knew exactly why we refused the crate as well as why we sent the pistol door handle back HIS EMAIL TO US DATED 12/19/STATES THAT HE SENT US THE "THREE GUN SHOOT OUT THE LIGHTS CHANDELIER WITH RAWHIDE SHADES - that is why we did not open it In his words, it was not the agreed to product His letter refers to "how we would know what was in the crate if we didn't open it" - we were going on what he told us he shipped If the returned product was "damaged beyond repair" it must not have been packaged properly; however, the crate we received and returned did not look damaged in any way Referring to Item #on his list: I have a copy of the EMAIL that CCC sent me on 12/12/wherein Mr [redacted] drew a new design for both chandelier's He says there was no email which is not true - then follows up with "that" was given to you at the time of sale I'm not sure what he is referring to as "that" The time of original sale was the date on Invoice ***: 12/8/ The time we agreed to change the order was 12/12/as indicated on the EMAIL with a picture of new design sent from Mr [redacted] 's IPad to me There was an email and I have a copy of it Mr [redacted] is making the assumption that we have "buyers mortis" That is not the case As I stated before, even from the very beginning, there have been so many discrepencies about this order, most any consumer would question what has gone on In addition, to resolve this dispute, we offered to go ahead an accept the "Shoot Out" chandelier and be done with this whole thing (email to CCC dated 4/21/14), but Mr [redacted] didn't accept that offer It has now been almost six months since we placed this order and we still don't have what we ordered His letter offers no resolution or solution to our complaint We feel we have waited a reasonable amount of time, made several attempts of resolution and are now requesting our money be returned Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:  Mr. [redacted] makes no attempt or suggestion to resolve this complaint.
May 29, 2014
1.  Mr. [redacted] states that my debit card was declined.  I don't believe that to be true.  I decided to have him charge 1/2 down on my debit card, not my credit card and he agreed to cross off the credit card number and not use it.  He then said my debit card was declined and chose to use my crossed off credit card without my permission.  I had used my debit card on other sales and it was working fine with other vendors at that show.  He should have contacted us if he was having problems with it to get permission to use the Visa.
2. Referring to Item #1 on his list:   I questioned Mr. [redacted] at the time about why he charged $4,000 rather than half down and his response to me was "that is half".  It was at this time that I begin to question his honesty and common sense.
3.  I was never concerned about the length of time it would take to receive my order and did not agree to have him call the shop and send order by 12/25/12.  He did however, agree to send out a complementary pistol door handle.  This point is important to note as I'm assuming Mr. [redacted] is trying to validify why he shipped before materials were purchased and the new design created as pointed out in Item 4 below.
4.  Referring to Item #3 on his list:  Before he shipped out the chandelier on 12/19/13, he had received and responded to my emails canceling the order.  His invoice says "all materials to construct this order will be purchased by (CCE) ten days after today's date."  He states "for whatever reason" we did not open the crate he shipped - he knew exactly why we refused the crate as well as why we sent the pistol door handle back.   HIS EMAIL TO US DATED 12/19/12 STATES THAT HE SENT US THE "THREE GUN SHOOT OUT THE LIGHTS CHANDELIER WITH RAWHIDE SHADES - that is why we did not open it.  In his words, it was not the agreed to product.   His letter refers to "how we would know what was in the crate if we didn't open it"  - we were going on what he told us he shipped.  If the returned product was "damaged beyond repair" it must not have been packaged properly; however, the crate we received and returned did not look damaged in any way.
5.  Referring to Item #2 on his list:  I have a copy of the EMAIL that CCC sent me on 12/12/12 wherein Mr. [redacted] drew a new design for both chandelier's.  He says there was no email which is not true - then follows up with "that" was given to you at the time of sale.  I'm not sure what he is referring to as "that".  The time of original sale was the date on Invoice [redacted]:  12/8/13.  The time we agreed to change the order was 12/12/12 as indicated on the EMAIL with a picture of new design sent from Mr. [redacted]'s IPad to me.  There was an email and I have a copy of it.
Mr. [redacted] is making the assumption that we have "buyers mortis".  That is not the case.  As I stated before, even from the very beginning, there have been so many discrepencies about this order, most any consumer would question what has gone on.  In addition, to resolve this dispute, we offered to go ahead an accept the "Shoot Out" chandelier and be done with this whole thing (email to CCC dated 4/21/14), but Mr. [redacted] didn't accept that offer.  It has now been almost six months since we placed this order and we still don't have what we ordered.  His letter offers no resolution or solution to our complaint.  We feel we have waited a reasonable amount of time, made several attempts of resolution and are now requesting our money be returned.     
 
Regards,
[redacted]

[redacted]: 
Well here we go again. It's wonderful to be a Christian and know that everything you do will be answered for in heaven. 
On December 8/2013 you and your wife entered into a contract #[redacted] for two customs made Chandeliers. One for $3695.00 and the...

other for $2850.00, shipping expenses $500.00, total $7040.00. You gave us a down payment of $4000.00. After you signed the contract and left our booth at the Country Christmas Show in Las Vegas the card you gave us was declined. Three days later you both returned and apologized for the declined card and gave us another card, which was accepted for the $4000.00 down payment on contract #[redacted].00. At the time you asked for a change in the hangers on the Chandeliers, which we accepted. You were concerned about the length of time it would take to receive your order. So I agreed and we would do all we could to get one of the Chandeliers to you prior to December 25,2014. I called the shop and they dropped everything they were doing and made your order so you could have it shipped in time, On December 19,2013 the Chandelier was shipped Fed-x ground and delivered to your residence at [redacted] on For whatever reason you did not open the crate, and shipped the chandelier back to our shop 
Upon opening the crate we found it was damaged beyond repair. We notified Fed-x Ground and they said they would not honor the insurance because they could not identify where it was broken. 
Lets review your letter to the Revdex.com. 
1. If I charged more down payment then you agreed too, How come you have a copy of the contract with the writing of $4000.00 down payment and a balance of $3040.00. 
2. There was no email from Cheekside Country Enterprise showing the new design. That was given to you at the time of sale. 
3. We are a very small Momma Papa custom shop. Our invoice is very clear, it states in the ten point bold print (ALL SALES FINAL- REFUNDS NO CANCELLATIONS-NO RETURNS-all materials to construct this order will be purchased by (CCE) ten days after today's date. It does not say anything about any refund if notified by client 
in your letter to the Revdex.com "you stated" we ignored that 
change and sent out the product from the original order, not the agreed 
changed order. You sent the Chandelier back unopened, how do you 
know it wasn't the changed order if you didn't open the crate??? 
Lets tell this whole thing the way it is. You bought something you didn't want. I do this all the time. This is called buyer mortis. You bought a Custom made 
piece. We built it as per your request and changes. We shipped it and paid for the shipping both ways. 
We, CCE have fulfilled all the obligations of the contract #[redacted]. We didn't construct or ship the second Chandelier due to the problems with this order. 
We are a very small Momma-Papa custom made Furniture and Chandelier Company. There is no way to build a Handmade Custom made order, ship the order and refund the money just because the client changed their mind. You mentioned that you had bad feelings about us. How could you have bad feelings when all we did was write up the order? We, (cce) fulfilled all the obligations of the contract and shipped accordingly. You didn't even open up the crate to see what the Chandelier looked like.
This is like contracting for a new house to be built with special features. After the house is built the client decides he doesn't want the house and wants his money back. 
My wife went to the store the other day and scratched the side of someone's truck while parking. We left a note on the truck and are paying for damages. Its called honesty. 
We didn't steal your money. If you would have taken the lid off of the crate and immediately called us, (cce) we would have been happy to help you. 
May God continue to bless your family.
[redacted] H. [redacted]