Creekstone Apartments

Please see the attachedOctober 23, 2015Revdex.comSCounty Rd 5, Ste.100Fort Collins, Colorado 80528Attention: [redacted] , Dispute Resolution & Ad Review CounselorRegarding: Response to ID [redacted] Creekstone Apartments does show that the last apartment key was turned into Creekstone Apartments on July 31, by the other lessee and she did decline a move out walk through We are very puzzled by the statement that an employee of Creekstone did a walk through before any keys were handed in, as we do not do a move out walk through with anyone if they have not turned in keys Does the Lessee remember the name of the person? In any case, again please see in the Lease Agreement, Article 32, which states “any statement or estimates by Landlord or Landlord’s representative are subject to Landlord’s correction, modification, or disapproval before final refunding or accounting.The photos taken are NOT fake, altered or from another apartment They show actual dirty areas in the kitchen, appliances, and bathroom areasPlease note that dirt is not considered wear and tear The charges are NOT trumped up As we must follow the letter of the Lease Agreement, these charges are based on the Lease Agreement, again see Article 31, Cleaning and Article Deposit & Return and again, please see the Move out Charges Sheet that states what these charges will be as well as the hourly rate charge, that all Lessees’ signed on July 11, Regarding the Utility charges for gas and electric, as per the lease you are responsible for those until end of lease term or until someone moves in(we did include those invoices to you)When someone turns in keys before their lease term ends, we are under no obligation to re rent that apartment until the end of the lease term, which in your case was August 31, When a qualified renter chooses to rent that particular apartment and wanted to move in on August 29, 2015, we were able do so and this would leave a rent credit in your account If you would take a look at the Final Reconciliation Form – Any and All Charges/Credits as this form list in details all charges you are being held accountable for With the total charges and the deduction of the Security Deposit of $and the deduction of the rent credit, you do have a balance due to Creekstone of $ We disagree with your statement of Creekstone uses deposits how it suits us and once you pay it you are going to have a very tough time getting it backAgain – we must follow the Letter of the Lease Agreement Also many, many people are refunded in whole or partial of their deposit.Sincerely, [redacted] Community ManagerCreekstone Apartments

Response Letter is AttachedOctober 18, 2015Revdex.comS County Rd 5, Ste100Fort Collins, Colorado 80528Attention: [redacted] , Dispute Resolution & Ad Review CounselorRegarding: Response to ID [redacted] Creekstone Apartments received all keys back from these residents on July 31, At that time the Resident returning the keys declined a move out walk through with a Creekstone staff memberWe also received payment for August, rental amount, as the lease term ended on August 31, 2015.Later that day on July 31, a Creekstone Staff member did the move out walk through on the apartment and found several areas dirty and other things we had to do before the apartment was ready for renting to anyone newPictures were taken of all areas on July 31, A copy of the Move In/Move Out inspection Agreement was attached to the resident, along with the Move Out Charges Sheet, Invoices for touch up painting, utilities and the Final Reconciliation Form of Any and All Charges and Credits, which states all of these items charged and the rent credit.Agreement, Article Cleaning - states Resident shall thoroughly clean the premises, including doors, windows, bathrooms, kitchen appliances, patios, at the time of move outIf resident does not clean adequately, Resident shall be liable for reasonable cleaning charges The Move Out Charges Sheet signed by the residents on July 11, 2014, states what these charges will be as well as the hourly rate chargeLease Agreement, Article Move out Inspection- states Landlord’s representative has no authority to bind or limit Landlord regarding deductions for repairs, damages, or charges Any statement or estimates by Landlord or Landlord’s representative are subject to Landlord’s correction, modification, or disapproval before final refunding or accounting.Lease Agreement, Article Other Charges- state Resident shall at all times be liable for the following charges, if applicable unpaid utilities, etc Lease Agreement, Article Deposit Return-The security deposit shall be returned to Resident only after each and all of the following conditions have been met or the corresponding charges have been appliedThere are no unpaid charges, damages, or rentals due by ResidentThe Premises, including kitchen appliances, have been cleaned thoroughly, in accordance with any move-out policy Landlord provided, and the Premises shall have been left in the same condition as when Resident moved inIf Resident fails to clean thoroughly in accordance with written move out policy, reasonable charges to complete such cleaning shall be deductedAfter inspection by Landlord, appropriate charges will be deducted for any unpaid damages, repairs to the Premises When someone turns in keys early like these folks did, we market this apartment per fair housing and when a new resident is qualified and approved and moves in before the former residents end of lease term, the former resident will receive rent credit back, of which this former resident did in the amount of $as the new resident moved in on August 29, No double rent was ever collected.Based on all of the above, all credits given and charges charged to the resident are valid and the resident does owe to Creekstone the balance due of $Sincerely, [redacted] Community Manager

We appreciate that they have contacted you, and have researched the mention complaint
face="Calibri" size="3">
After review, the corporate office did reply back to the former resident within days and did send a letter to the former resident explaining charges on 1/5/
When anyone moves into one of our communities, we have a sheet that is used as an inspection for the residents & staff to note anything they notice upon “Move In” and our staff will also inspect upon “Move out”, and use this same form
We did review the former residents “Move In /Move out Sheet”They were not charged for the chipping/peeling of the cabinets, but to clean them, as there was no attempt to clean by residentWe did not charge for the dent on the refrigerator, as this was noted on the “Move In /Move out Sheet”, upon “Move- In.” The charge for the toilet seat was removed , as this is viewed as wear & tear and was deducted on the revised paperwork of 1/5/
We are standing by the charges for the carpet, due to the condition that it was left and , unlike how it was before the former resident moved inBefore this resident moved in there was no hole in the carpet by the patio, as well there was not pet urine damage; thus making the carpet unsalvageable now, again additionally, please find the attached letter from our carpet cleaning vendor to substantiateThere was also no attempt to clean the carpet from this resident
After reading through the “Move In/Move Out sheet”, nothing was noted at the time of “Move In”, by the resident or staff regarding any carpet damagePlease see the attached on the “Move In/ Move Out” sheetThe full amount of $938.73, to replace carpet was not charged, but was prorated for the years of the previous carpet’s life expectancy , which came to $
Thank you for your consideration
C.West ,Team Asset Management
CWest
Tell us why here

Response Letter is Attached.October 18, 2015Revdex.comS County Rd 5, Ste100Fort Collins, Colorado 80528Attention: *** ***, Dispute Resolution & Ad Review CounselorRegarding: Response to ID ***Creekstone Apartments received all keys back from these
residents on July 31, At that time the Resident returning the keys declined a move out walk through with a Creekstone staff memberWe also received payment for August, rental amount, as the lease term ended on August 31, 2015.Later that day on July 31, a Creekstone Staff member did the move out walk through on the apartment and found several areas dirty and other things we had to do before the apartment was ready for renting to anyone newPictures were taken of all areas on July 31, A copy of the Move In/Move Out inspection Agreement was attached to the resident, along with the Move Out Charges Sheet, Invoices for touch up painting, utilities and the Final Reconciliation Form of Any and All Charges and Credits, which states all of these items charged and the rent credit.Agreement, Article Cleaning - states Resident shall thoroughly clean the premises, including doors, windows, bathrooms, kitchen appliances, patios, at the time of move outIf resident does not clean adequately, Resident shall be liable for reasonable cleaning charges The Move Out Charges Sheet signed by the residents on July 11, 2014, states what these charges will be as well as the hourly rate charge. Lease Agreement, Article Move out Inspection- states Landlord’s representative has no authority to bind or limit Landlord regarding deductions for repairs, damages, or charges Any statement or estimates by Landlord or Landlord’s representative are subject to Landlord’s correction, modification, or disapproval before final refunding or accounting.Lease Agreement, Article Other Charges- state Resident shall at all times be liable for the following charges, if applicable unpaid utilities, etc… Lease Agreement, Article Deposit Return-The security deposit shall be returned to Resident only after each and all of the following conditions have been met or the corresponding charges have been appliedThere are no unpaid charges, damages, or rentals due by ResidentThe Premises, including kitchen appliances, have been cleaned thoroughly, in accordance with any move-out policy Landlord provided, and the Premises shall have been left in the same condition as when Resident moved inIf Resident fails to clean thoroughly in accordance with written move out policy, reasonable charges to complete such cleaning shall be deductedAfter inspection by Landlord, appropriate charges will be deducted for any unpaid damages, repairs to the Premises…When someone turns in keys early like these folks did, we market this apartment per fair housing and when a new resident is qualified and approved and moves in before the former residents end of lease term, the former resident will receive rent credit back, of which this former resident did in the amount of $as the new resident moved in on August 29, No double rent was ever collected.Based on all of the above, all credits given and charges charged to the resident are valid and the resident does owe to Creekstone the balance due of $86.50. Sincerely,*** ***Community Manager

We appreciate that they have contacted you, and have researched the mention complaint After review, the corporate office did reply back to the former resident within days and did send a letter to the former resident explaining charges on 1/5/When anyone moves into one of our
communities, we have a sheet that is used as an inspection for the residents & staff to note anything they notice upon “Move In” and our staff will also inspect upon “Move out”, and use this same form We did review the former residents “Move In /Move out Sheet”They were not charged for the chipping/peeling of the cabinets, but to clean them, as there was no attempt to clean by residentWe did not charge for the dent on the refrigerator, as this was noted on the “Move In /Move out Sheet”, upon “Move- In.” The charge for the toilet seat was removed , as this is viewed as wear & tear and was deducted on the revised paperwork of 1/5/ We are standing by the charges for the carpet, due to the condition that it was left and , unlike how it was before the former resident moved inBefore this resident moved in there was no hole in the carpet by the patio, as well there was not pet urine damage; thus making the carpet unsalvageable now, again additionally, please find the attached letter from our carpet cleaning vendor to substantiateThere was also no attempt to clean the carpet from this resident After reading through the “Move In/Move Out sheet”, nothing was noted at the time of “Move In”, by the resident or staff regarding any carpet damagePlease see the attached on the “Move In/ Move Out” sheetThe full amount of $938.73, to replace carpet was not charged, but was prorated for the years of the previous carpet’s life expectancy , which came to $ Thank you for your consideration. C.West ,Team Asset Management CWest Tell us why here

Complaint: ***
I am rejecting this response because: The VERY FIRST sentence of their response shows everybody the office really doesn t know how the keys were turned in or who from the office did the ORIGINAL walkthrough.The other lesse moved out of *** Cn July 27th (this can be proven) so COULDN T have turned in the keys on August 31st and therefore COULDN T have tuned down an additional walkthroughThe keys were mailed to the office from outside *** and probably received around July 31st
The office by their response clearly show they are confused by the original walkthrough , when it was done and by what office personnelI know the exact time and date (confirmed by witnesses) and I (or should I say my attorney) has the business card given to me by the person in questionFACT , the apartment was left in a clean condition, the carpet cleaned, all utilities paid and accounts closedFACT the lease was paid in full FACT the lessee was NEVER paid for the time the apartment was double rentedAs I write these facts I realize that my problem isn t really with the apartment complex in particular but more with the office personnel in generalI have read other reviews of past renters (along with past renters that have contacted me) with very much similar stories Because of the COMPLETE INCOMPETENCE of the front office I let THEM show everybody who reads these remarks what they possibly will deal with when they rent at CreekstoneI feel without a doubt I deserve my deposit back and by shining a light on their callous , punitive and harassing behavior others may not make the same mistake that I did
Regards,
*** ***

[redacted]
This is incorrect information reported and the past resident was refunded all deposit. Thanks,CVCherie...

V[redacted]Community ManagerCreekstone Apartments[redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because: The renter NEVER declined a walkthrough at the time of keys turn in as stated in the second sentence. Why? Because the keys were mailed in.The renter was in another town. The "walkthrough"  as far as the renter knows was done towards the end of the cleaning day when a front office employee came to the unit walked through and said the unit was in great shape and I would get my deposit back. That is the only walkthrough I know about. As I have never received the check for $102 as per my refund for renting the unit, the unit was indeed double rented. The trumped up financial charges are farcical and go way beyond normal wear and tear. If the photo s show anything more than normal wear and tear I assume they are faked , altered, or from another unit. In reality the reason for these trumped up charges (utilities? My utilities were through a third party and were paid and account closed) are twofold 1) I caught them in so many lies concerning the re-renting of  the unit, whether it was rented or not or whether it was listed for rent or not (I was told many versions) things got personal  as I told them I was tired of being lied to 2) In my opinion , and I don t think I am alone here, I believe Creekstone uses deposits how  it suits them and once you pay it you are  going to have a very tough time getting it back. I would like this investigated.  In conclusion what I really want out of this is  a bright light turned on Creekstone Apartments and show how they treat people. Its all about good people being treated bad. And who wants to live in a place like that.   Regards [redacted]

Please see the attachedOctober 23, 2015Revdex.com8020 S. County Rd 5, Ste.100Fort Collins, Colorado 80528Attention:  [redacted], Dispute Resolution & Ad Review CounselorRegarding: Response to ID [redacted]Creekstone Apartments does show that the last apartment key was turned into Creekstone Apartments on July 31, 2015 by the other lessee and she did decline a move out walk through.   We are very puzzled by the statement that an employee of Creekstone did a walk through before any keys were handed in, as we do not do a move out walk through with anyone if they have not turned in keys.  Does the Lessee remember the name of the person?  In any case, again please see in the Lease Agreement, Article 32, which states “any statement or estimates by Landlord or Landlord’s representative are subject to Landlord’s correction, modification, or disapproval before final refunding or accounting.The photos taken are NOT fake, altered or from another apartment.  They show actual dirty areas in the kitchen, appliances, and bathroom areas. Please note that dirt is not considered normal wear and tear.  The charges are NOT trumped up.  As we must follow the letter of the Lease Agreement, these charges are based on the Lease Agreement, again see Article 31, Cleaning and Article 34 Deposit & Return and again, please see the Move out Charges Sheet that states what these charges will be as well as the hourly rate charge, that all Lessees’ signed on July 11, 2014.  Regarding the Utility charges for gas and electric, as per the lease you are responsible for those until end of lease term or until someone moves in. (we did include those invoices to you)When someone turns in keys before their lease term ends, we are under no obligation to re rent that apartment until the end of the lease term, which in your case was August 31, 2015.  When a qualified renter chooses to rent that particular apartment and wanted to move in on August 29, 2015, we were able do so and this would leave a rent credit in your account.   If you would take a look at the Final Reconciliation Form – Any and All Charges/Credits as this form list in details all charges you are being held accountable for.  With the total charges and the deduction of the Security Deposit of $200 and the deduction of the rent credit, you do have a balance due to Creekstone of $86.50.  We disagree with your statement of Creekstone uses deposits how it suits us and once you pay it you are going to have a very tough time getting it back. Again – we must follow the Letter of the Lease Agreement.  Also many, many people are refunded in whole or partial of their deposit.Sincerely,[redacted]Community ManagerCreekstone Apartments

Response Letter is Attached.
October 18, 2015Revdex.com8020 S County Rd 5, Ste. 100Fort Collins, Colorado  80528Attention: [redacted], Dispute Resolution & Ad Review CounselorRegarding:  Response to ID...

[redacted]Creekstone Apartments received all keys back from these residents on July 31, 2015.  At that time the Resident returning the keys declined a move out walk through with a Creekstone staff member. We also received payment for August, 2015 rental amount, as the lease term ended on August 31, 2015.Later that day on July 31,2015  a Creekstone Staff member did the move out walk through on the apartment and found several areas dirty and other things we had to do before the apartment was ready for renting to anyone new. Pictures were taken of all areas on July 31, 2015. A copy of the Move In/Move Out inspection Agreement was attached to the resident, along with the Move Out Charges Sheet, Invoices for touch up painting, utilities and the Final Reconciliation Form  of Any and All Charges and Credits, which states all of these items charged and the rent credit.Agreement, Article 31 Cleaning - states Resident shall thoroughly clean the premises, including doors, windows, bathrooms, kitchen appliances, patios, at the time of move out. If resident does not clean adequately, Resident shall be liable for reasonable cleaning charges.  The Move Out Charges Sheet signed by the residents on July 11, 2014, states what these charges will be as well as the hourly rate charge. Lease Agreement, Article 32 Move out Inspection- states Landlord’s representative has no authority to bind or limit Landlord regarding deductions for repairs, damages, or charges.  Any statement or estimates by Landlord or Landlord’s representative are subject to Landlord’s correction, modification, or disapproval before final refunding or accounting.Lease Agreement, Article 33 Other Charges- state Resident shall at all times be liable for the following charges, if applicable unpaid utilities, etc…..  Lease Agreement, Article 34 Deposit Return-The security deposit shall be returned to Resident only after each and all of the following conditions have been met or the corresponding charges have been applied.1. There are no unpaid charges, damages, or rentals due by Resident.2. The Premises, including kitchen appliances, have been cleaned thoroughly, in accordance with any move-out policy Landlord provided, and the Premises shall have been left in the same condition as when Resident moved in. If Resident fails to clean thoroughly in accordance with written move out policy, reasonable charges to complete such cleaning shall be deducted.3. After inspection by Landlord, appropriate charges will be deducted for any unpaid damages, repairs to the Premises…When someone turns in keys early like these folks did, we market this apartment per fair housing and when a new resident is qualified and approved and moves in before the former residents end of lease term, the former resident will receive rent credit back, of which this former resident did in the amount of $102.09 as the new resident moved in on August 29, 2015.  No double rent was ever collected.Based on all of the above, all credits given and charges charged to the resident are valid and the resident does owe to Creekstone the balance due of $86.50. Sincerely,[redacted]Community Manager