Creekwood Village Apartment

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*** ** *** September 9, To Whom It May Concern: In response to complaint ID ***, our position is as follows: Ms*** *** *** applied at Creekwood Village Apartments on July 31, 2015, located at *** *** *** *** ***, Texas
***At the time of application, Ms*** was provided with copies of the TAA Rental Application for Residents and Occupants, Creekwood Village Apartments Application Leasing Checklist, Carlisle Apartments, IncRules & Regulations/ Addendum to Lease Contract, Carlisle Apartments, IncPrivacy Policy for Personal Information of Rental Applicants and Residents, Creekwood Village Parking Addendum and Creekwood Apartments Qualification CriteriaShe paid an application fee of $and an application deposit of $to allow for her application to be processedWe do not have a policy that specifies that we only qualify applicants based on the last five years of their rental/credit historyIn fact, we strive to verify all the information/addresses that are provided by the applicant on the TAA Rental Application for Residents and Occupants, as well as those that are stated on the applicant's credit bureau reportMs*** initially disclosed two derogatory items in regards to her past rental historyOnce her credit report was run, and without releasing details, more than two derogatory rental items were discoveredAlthough irrelevant, Ms*** should be aware that these items were reported in a time span shorter than five yearsAgain, we do not have a "five year look back policy" that Ms*** mentions, and the time frame involved played no bearing on the final decision regarding Ms*** being declined for rental at the communityThe Creekwood Apartments Qualification Criteria states that "Applicants can be denied for any or all of the following reasons:...a) Falsification of information on application...e) Poor credit or Rental Profile...f)Rental History Reported as: Outstanding Balances Owed to Another Apartment Community..." A copy of this qualification criteria is enclosed with this correspondence.In addition, the TAA Rental Application for Residents and Occupants states in the Application Agreement section of the form: "Application Deposit (may or may not be refundable)...if you fail to answer any question or if you give information."When Ms*** filled out the section of the TAA Rental Application for Residents and Occupants named YOUR RENTAL/CRIMINAL HISTORY, she only chose the option of "have you been sued for rent?"She did not check any of the other rental related options that did show on her credit bureau reportThat same section of the TAA Rental Application for Residents and Occupants states, "You represent that the answer to any item not checked above is 'no'." Ms***'s act of not checking all of the options that pertained to her past rental history represented that none of those items applied to her, which was proven untrue by her credit report and therefore falsification of information and legal grounds to retain her application deposit of $A copy of a TAA Rental Application for Residents and Occupants is included in this correspondence.In regards to the mention of, or suggestion that, a "stand in lady from Penbrook" had any bearing on the decision to decline Ms***, I only would like to clarify that the person that Ms*** is referring to is not a Penbrook Club Apartments employee, but a floater that works at all Carlisle Apartments, Incmanaged communities and she had no khowledge of Ms***'s prior rental history at Penbrook Club Apartments, as she is a new employee.Although we are totally confident that the actions taken in regards to Ms*** and the forfeiture of her application deposit was completely justified and legal, we are willing to refund the $amount that she is requestingIt is our hopes that this gesture will resolve any issues that Ms*** feels are unresolved regarding her application process at the Creekwood Apartments community.We will have a check cut and signed within the next daysWe will contact Ms*** at the contact information provided in the Revdex.com correspondence/complaint when the check is ready for pick up or mailing, in order to verify how she would like us to deliver her refund to her.Best Regards,*** ***Carlisle Apartments, Inc

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0.0001pt;">September 9, 2015 To Whom It May Concern: In response to complaint ID [redacted], our position is as follows: Ms. [redacted] applied at Creekwood Village Apartments on July 31, 2015, located at [redacted], Texas [redacted]. At the time of application, Ms. [redacted] was provided with copies of the TAA Rental Application for Residents and Occupants, Creekwood Village Apartments Application Leasing Checklist, Carlisle Apartments, Inc. Rules & Regulations/ Addendum to Lease Contract, Carlisle Apartments, Inc. Privacy Policy for Personal Information of Rental Applicants and Residents, Creekwood Village Parking Addendum and Creekwood Apartments Qualification Criteria. She paid an application fee of $50.00 and an application deposit of $300.00 to allow for her application to be processed. We do not have a policy that specifies that we only qualify applicants based on the last five years of their rental/credit history. In fact, we strive to verify all the information/addresses that are provided by the applicant on the TAA Rental Application for Residents and Occupants, as well as those that are stated on the applicant's credit bureau report. Ms. [redacted] initially disclosed two derogatory items in regards to her past rental history. Once her credit report was run, and without releasing details, more than two derogatory rental items were discovered. Although irrelevant, Ms. [redacted] should be aware that these items were reported in a time span shorter than five years. Again, we do not have a "five year look back policy" that Ms. [redacted] mentions, and the time frame involved played no bearing on the final decision regarding Ms. [redacted] being declined for rental at the community. The Creekwood Apartments Qualification Criteria states that "Applicants can be denied for any or all of the following reasons:...a) Falsification of information on application...e) Poor credit or Rental Profile...f)Rental History Reported as: Outstanding Balances Owed to Another Apartment Community..." A copy of this qualification criteria is enclosed with this correspondence.
In addition, the TAA Rental Application for Residents and Occupants states in the Application Agreement section of the form: "3. Application Deposit (may or may not be refundable)...if you fail to answer any question or if you give false information."
When Ms. [redacted] filled out the section of the TAA Rental Application for Residents and Occupants named YOUR RENTAL/CRIMINAL HISTORY, she only chose the option of "have you been sued for rent?". She did not check any of the other rental related options that did show on her credit bureau report. That same section of the TAA Rental Application for Residents and Occupants states, "You represent that the answer to any item not checked above is 'no'." Ms. [redacted]'s act of not checking all of the options that pertained to her past rental history represented that none of those items applied to her, which was proven untrue by her credit report and therefore falsification of information and legal grounds to retain her application deposit of $300.00. A copy of a TAA Rental Application for Residents and Occupants is included in this correspondence.
In regards to the mention of, or suggestion that, a "stand in lady from Penbrook" had any bearing on the decision to decline Ms. [redacted], I only would like to clarify that the person that Ms. [redacted] is referring to is not a Penbrook Club Apartments employee, but a floater that works at all Carlisle Apartments, Inc. managed communities and she had no khowledge of Ms. [redacted]'s prior rental history at Penbrook Club Apartments, as she is a new employee.
Although we are totally confident that the actions taken in regards to Ms. [redacted] and the forfeiture of her application deposit was completely justified and legal, we are willing to refund the $300.00 amount that she is requesting. It is our hopes that this gesture will resolve any issues that Ms. [redacted] feels are unresolved regarding her application process at the Creekwood Apartments community.
We will have a check cut and signed within the next 30 days. We will contact Ms. [redacted] at the contact information provided in the Revdex.com correspondence/complaint when the check is ready for pick up or mailing, in order to verify how she would like us to deliver her refund to her.
Best Regards,
[redacted]
Carlisle Apartments, Inc.