C.R.E.S. Management, LLC

Please see attached

[redacted] and [redacted] moved in apartment [redacted] on June 2, 2014 and
transferred to apartment [redacted] on October 10, 2014.  When they moved in
they reported a couple of work order which were immediately addressed. 
Their main concern was about roaches and we had her apartment...

exterminated several times.  While in that apartment, one evening a main line burst and her closet, hallway and part of her master bedroom floor
got wet.  We fixed the pipe and her wall and a professional carpet company removed all padding and replaced
with new, as is procedure.  After addressing all work orders the residents were still
not happy and requested a transfer to another apartment in the same floor
plan.  We did not have one available until October and they decided they
would wait and take that apartment.  In their new apartment, [redacted], the toilet
tank in the guest bathroom cracked while they were not home and the hallway and
part of the master bedroom got wet.  We replaced the toilet tank and had a professional company remove all padding and
replace with new padding as soon as the carpet was dry.  We have
addressed all resident maintenance requests in a timely manner.  These issues were not negligence on the part of management.  No compensation or discounts will be offered.