Crescent City Retirement Group

Initial Business Response / [redacted] (1000, 5, 2015/01/12) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] The customer purchased a 50" tv that shipped to a Air Force BaseThe TV was then forwarded by the customer or the air force base to an address outside the United statesThe tv arrived overseas damagedNO damage was noted at the time of delivery to the address where we deliveredDUe to this we were unable to claim with ***We offered the customer to partial on a new tv and we would ship him another oneHe agreed and we did soThat one also arrived DamagedAlthough I'm extremely sorry that tv's were damaged on [redacted] (the shipping companys) behalf; i'm not sure what we can do about thisWE have had [redacted] pickup the 2nd Damaged tv and we will issue a refund of the customer 2nd paymentAs for the first payment since the tv was shipped out overseas after we delivered we are unable to claim with the carrier and are therefore unable to refund to customerWe would be willing to offer the customer a 50% store credit of the value of the tv to settle this matterThis makes us fully responsible for the 2nd tv, and 50% partially responsible for the first tv that we shipped

Initial Business Response /* (1000, 5, 2015/01/12) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
The customer purchased a 50" tv that shipped to a Air Force Base. The TV was then forwarded by the customer or the air force base...

to an address outside the United states. The tv arrived overseas damaged. NO damage was noted at the time of delivery to the address where we delivered. DUe to this we were unable to claim with [redacted]. We offered the customer to partial on a new tv and we would ship him another one. He agreed and we did so. That one also arrived Damaged. Although I'm extremely sorry that 2 tv's were damaged on [redacted] (the shipping companys) behalf; i'm not sure what we can do about this. WE have had [redacted] pickup the 2nd Damaged tv and we will issue a refund of the customer 2nd payment. As for the first payment since the tv was shipped out overseas after we delivered we are unable to claim with the carrier and are therefore unable to refund to customer. We would be willing to offer the customer a 50% store credit of the value of the tv to settle this matter. This makes us fully responsible for the 2nd tv, and 50% partially responsible for the first tv that we shipped.

Initial Business Response /* (1000, 5, 2015/02/18) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email:[redacted]
I"m sorry our website was not clear regarding this. We will make the necessary changes. WE do say it's a limited warranty. Anyway...

we will go ahead and get you a replacement as long as you are willing to pay shipping charges to us of the defective one and from us to you of the new one.
Thanks