I am rejecting this response because:Lake Almanor towing claims the highway patrol wanted hit and run on the tow tag then why does the highway patrols own form notice of stored vehicle were it says wreck it is marked no, in fact nowhere on the form does the highway patrol make any mention of a hit and runWhy is the writing of the words hit and run different from the rest and when I called Lake Almanor towing yesterday Monday 8/3/and asked about the tow tag why did the man I spoke with tell me hit and run was not on the tow tagThe tow company said in there response that the lein holder paid for and picked up the Jeep on the 7th of July then why did they change the tow tag from days to days stored and now go back to it was days, they charged for 5.Why wasn't I the registered owner ever notified of the impound within the time the law allows or at all for that matterThe Jeep was illegally repossessed the payment was not due until 7/28/and had I been notified that it was impounded I could have proved that and this whole mess could have been avoided
I am rejecting this response because: the whole point of our complaint was not that we were over charged, but that the repairs were done without any notification, discussion, or APPROVAL on our part Then, in response , SV Towing fabricated an easily refutable story of how they had been in contact with me for days when they knew full well we were in an area with no cell phone reception They requested, and were given, a copy of a receipt from O'Reilly's Auto parts which showed what we would have paid for parts The person we could have, and WOULD have had the repairs done by someone of our choosing, but that that SV Towing did the repairs of their own volition, period Not only would we have had our repairs done somewhere else, if we had actually been given an estimate, and we wouldn't have just replaced the radiator and thermostat, but would have replaced the hoses as well
Lake Almanor Towing was requested by the California Highway Patrol to store a Jeep Wrangler that had been left unattended Lake Almanor towed the vehicle back to storage as requested by the Highway Patrol.The vehicle was towed due to blocking My driver stated that the vehicle had ran over 3-mail boxes and came to rest on the post's that support the mail boxes and was partially in the front yard of a residence.The tow tag does state the call came in at 10:30am on 7/3/ It was actually towed at 10:30pm on 7/3/ Our dispatch log shows it was at 10:30pm as well.The tow tag is marked hit and run The reason is Officer [redacted] with the California Highway Patrol had requested us to do so Officer [redacted] wanted the registered owner to clear the release of this vehicle through their office Officer [redacted] marked hit and run on the as well.Lake Almanor Towing did release the vehicle to the Lienholder who is listed on the as [redacted] *** [redacted] with Super Shoper did provide legal documents showing he/his company are the Lienholder's.Super Shoper paid Lake Almanor Towing for the tow and storage on 7/7/2015.If there is anything else we do to help please let me know.Thank you
I am rejecting this response because:Lake Almanor towing claims the highway patrol wanted hit and run on the tow tag then why does the highway patrols own form notice of stored vehicle were it says wreck it is marked no, in fact nowhere on the form does the highway patrol make any mention of a hit and runWhy is the writing of the words hit and run different from the rest and when I called Lake Almanor towing yesterday Monday 8/3/and asked about the tow tag why did the man I spoke with tell me hit and run was not on the tow tagThe tow company said in there response that the lein holder paid for and picked up the Jeep on the 7th of July then why did they change the tow tag from days to days stored and now go back to it was days, they charged for 5.Why wasn't I the registered owner ever notified of the impound within the time the law allows or at all for that matterThe Jeep was illegally repossessed the payment was not due until 7/28/and had I been notified that it was impounded I could have proved that and this whole mess could have been avoided
I am rejecting this response because: the whole point of our complaint was not that we were over charged, but that the repairs were done without any notification, discussion, or APPROVAL on our part Then, in response , SV Towing fabricated an easily refutable story of how they had been in contact with me for days when they knew full well we were in an area with no cell phone reception They requested, and were given, a copy of a receipt from O'Reilly's Auto parts which showed what we would have paid for parts The person we could have, and WOULD have had the repairs done by someone of our choosing, but that that SV Towing did the repairs of their own volition, period Not only would we have had our repairs done somewhere else, if we had actually been given an estimate, and we wouldn't have just replaced the radiator and thermostat, but would have replaced the hoses as well
Lake Almanor Towing was requested by the California Highway Patrol to store a Jeep Wrangler that had been left unattended Lake Almanor towed the vehicle back to storage as requested by the Highway Patrol.The vehicle was towed due to blocking My driver stated that the vehicle had ran over 3-mail boxes and came to rest on the post's that support the mail boxes and was partially in the front yard of a residence.The tow tag does state the call came in at 10:30am on 7/3/ It was actually towed at 10:30pm on 7/3/ Our dispatch log shows it was at 10:30pm as well.The tow tag is marked hit and run The reason is Officer [redacted] with the California Highway Patrol had requested us to do so Officer [redacted] wanted the registered owner to clear the release of this vehicle through their office Officer [redacted] marked hit and run on the as well.Lake Almanor Towing did release the vehicle to the Lienholder who is listed on the as [redacted] *** [redacted] with Super Shoper did provide legal documents showing he/his company are the Lienholder's.Super Shoper paid Lake Almanor Towing for the tow and storage on 7/7/2015.If there is anything else we do to help please let me know.Thank you