Crescent Healthcare

Complaint: I am rejecting this response because: My husband was notified via telephone yesterday (July 8) that the week waiting period will not be shortenedThe representative said that she does have notes to expedite the refund, but that this does not mean we will get the money back any soonerShe was unable to provide us with an answer as to why a check could not be expedited within a week's time, even though she had instructions to "expedite." I will accept this response once we have the money in our hands and when the company can provide an explanation as to why our account was mishandled, and why we were told in the beginning that we would receive our refund within days of payment It is absolutely unacceptable that Crescent will not take responsibility for submitting the wrong billing codes to my insurance companyThey submitted a request for "Progesterone Injections" instead of TPNI have insurance documents to prove thisAnd the only reason why we "agreed" to pay for services up front was because the company told us we had no choiceThey would not deliver the food bags without paymentThe manager's avoidance of these facts makes me think that this was indeed a purposeful design to hang on to our money I have reported Crescent to ACHC, and I have also been in contact with a lawyer, who has advised that we take this issue to court if we do not receive our refund within daysIn the meantime, I will continue to publish my experience with Crescent Healthcare on every review website I can find Regards, [redacted] ***

Complaint: 10104324
I am rejecting this response because: My husband was notified via telephone yesterday (July 8) that the 8 week waiting period will not be shortened. The representative said that she does have notes to expedite the refund, but that this does not mean we will get the...

money back any sooner. She was unable to provide us with an answer as to why a check could not be expedited within a week's time, even though she had instructions to "expedite." I will accept this response once we have the money in our hands and when the company can provide an explanation as to why our account was mishandled, and why we were told in the beginning that we would receive our refund within 30 days of payment.
It is absolutely unacceptable that Crescent will not take responsibility for submitting the wrong billing codes to my insurance company. They submitted a request for "Progesterone Injections" instead of TPN. I have insurance documents to prove this. And the only reason why we "agreed" to pay for services up front was because the company told us we had no choice. They would not deliver the food bags without payment. The manager's avoidance of these facts makes me think that this was indeed a purposeful design to hang on to our money.
I have reported Crescent to ACHC, and I have also been in contact with a lawyer, who has advised that we take this issue to court if we do not receive our refund within 30 days. In the meantime, I will continue to publish my experience with Crescent Healthcare on every review website I can find.
Regards,
[redacted]

Review: I was under home health care receiving nutrition through a piccline for about two months during the first trimester of my pregnancy due to hyperemesis gravidarum. Until the claims were accepted and processed by our insurance company, we had to pay up front for services. We paid $2400 out of pocket and were told we would be reimbursed once Crescent received payment from our insurance. At first, coverage was delayed for several weeks because Crescent sent the wrong billing codes to insurance (They requested "Progesterone Injections" instead of nutrition via piccline). They also waited until the following month to bill the insurance for several services in March. It has now been over three months since these dates of service, and we have still not been reimbursed, even though Crescent has cashed all of the payments from our insurance company. My husband has called the local office several times, and he is always transferred to a a corporate office in Chicago. He left 20 voice messages before anyone returned his call. Finally, he spoke to a woman at corporate ([redacted]) who said it would be another 30 days before we could be refunded. After 30 days had passed, he was given the same response: It will be another 30 days before you will receive your refund. Finally, the insurance company got involved once they learned that Crescent had been paid twice for services. A representative called the local office every day for two weeks, and he was always transferred to the same voicemail at a corporate location in Chicago ([redacted]), and no one ever returned his call. Finally, he threatened to adjust payment so that the insurance could reimburse us directly. That's when a woman from corporate finally got back to my husband and told him a refund of $1200 had been processed, but it would take another 8 weeks for us to receive a check. They could not give a reason why it will take so long to receive our refund. They said it was standard policy. At this point, I'm not sure if we will ever be reimbursed.Desired Settlement: I want an expedited refund. Why 8 weeks? There is no reason why we cannot receive a check within 1 week, especially when Crescent's billing department is at fault for delaying coverage. They assured us it would only take 30 days from the time of payment to be reimbursed, and I expect them to honor their word. This company took advantage of us as young, first-time expecting parents. What is most frustrating is that no one at the company will speak with us about the issue. It feels like a scam.

Consumer

Response:

Review: 10104324

I am rejecting this response because: My husband was notified via telephone yesterday (July 8) that the 8 week waiting period will not be shortened. The representative said that she does have notes to expedite the refund, but that this does not mean we will get the money back any sooner. She was unable to provide us with an answer as to why a check could not be expedited within a week's time, even though she had instructions to "expedite." I will accept this response once we have the money in our hands and when the company can provide an explanation as to why our account was mishandled, and why we were told in the beginning that we would receive our refund within 30 days of payment.

It is absolutely unacceptable that Crescent will not take responsibility for submitting the wrong billing codes to my insurance company. They submitted a request for "Progesterone Injections" instead of TPN. I have insurance documents to prove this. And the only reason why we "agreed" to pay for services up front was because the company told us we had no choice. They would not deliver the food bags without payment. The manager's avoidance of these facts makes me think that this was indeed a purposeful design to hang on to our money.

I have reported Crescent to ACHC, and I have also been in contact with a lawyer, who has advised that we take this issue to court if we do not receive our refund within 30 days. In the meantime, I will continue to publish my experience with Crescent Healthcare on every review website I can find.

Regards,