Cresco Resco Restaurant Equipment & Supply

Review: I purchased standard bowl scrapers from back on May 23, 2014 and still haven't received the product. I called on 7/10/14 and was told that they would look up and get back to me, sent email on 7/15/14 requesting status and heard nothing. I received a phone message on 7/22/14 at 1:58 pmfrom [redacted] (Cresco/restaurants.com) and he said that someone called and cancelled the order (no one cancelled the order) and to call back and let them know if I wanted a refund. Called on 7/24/14 and spoke to [redacted], passed the phone call to a female (accounting) and I told her I wanted a credit for the item. She stated that found the record of it and that it had just shipped on 7/23/14. As of 8/19/14, I still haven't received my items and called this morning at 10:55 am and was told that there's no record in their system and wanted a number they could call me back at. Female associate also stated she doesn't remember me calling last month to check on the order.Desired Settlement: I would like to be refunded the monies charged to my credit card.