I am rejecting this response because: He came up with every excuse in the book why he shouldn't pick the mattress up "You will get used to it." "You need to give it more time" He didn't want to loose the sale ...and that I didn't contact him for months later is a bald face lie I didn't receive a written guarantee because he said they take care of that at the store, on computer I trusted him because it was originally ***'s business and doubted that *** would sell it to someone so dishonest I see that's it's going to be his word against mine, and obviously he's not going to be honest, ie: he didn't own the story then My brother-in-law was retired at that time He probably didn't believe me when I said *** was my brother-in-law He said he gave me a "family discount on the mattress" I don't believe that either He's not an honest manMaybe it would be a good idea to set up a sting operation on this fellow ...or have someone come out from Revdex.com to inspect the mattress their self Coming out a month after I purchased it and putting blankets under the mattress for support and telling me that I would get used to it, is proof right there He's a crook! Set up a sting operation on him and send someone out from Revdex.com to inspect the THREE year old mattress I'm tired of his excuses
On the back of every receipt it states that your mattress is covered by the manufacture's limited, an as in the case of Mrs *** it states that she had a day comfort guarantee in which she could have exchanged it no question askedAfter the day period then the only option comes from the manufactures warranty using their guidelinesSeveral months after Mrs *** purchase, she contacted me about inspecting the mattress, I did so and at that time the mattress did not meet the manufactures guidelines for replacementThe next time I heard from Mrs *** was 12/30/when she called and ask me to inspect her mattressI informed her at that time the manufacture was out of business and there was no warrantyI felt bad and told her I would give her a 25% discount on a replacement mattress
I am rejecting this response because: I have talked to the now owner at different times since I bought this mattress He always had excuses as to why he shouldn't do anything about it He said I didn't turn the mattress, I told him I have turned the mattress I complained about a month after I purchased the mattress He said I would get used to it After that, when he did come out, he put blankets under the mattress for more support and said my body would adjust to the mattress A NEW MATTRESS SHOULDN'T NEED BLANKETS PUT UNDER IT FOR SUPPORT He simply has not wanted to work with me When I asked about the guarantee on the mattress, he said I didn't own it long enough I showed him when he came out and put extra blankets under the mattress and used his 'ruler' to measure it, that as soon as you lay on it, the mattress no longer supports you You sink into the mattress likes there's a hole in it He also told me that he didn't own the business when I purchased the mattress, so he wasn't responsible or obligated to honor the warranty With the price I spent for this mattress (which is supposed be for spinal patients) and since I have complained about this mattress from about a month after the purchase, I still feel that he should honor the warranty Telling me it's not his problem because he didn't own the business then is another excuse As hard as it's been to work with this fellow who has refused to deal with the break down issues of the mattress, I should be entitled to a refund He's given me one excuse after another why he will not take the mattress back He sold the mattress to me, he gave me the year warranty, he should honor it He's only continues to buy more time so he doesn't have to address the matter Better put, to date he has REFUSED to address the issue He has refused to work with me Now we can't use the mattress at all because when you lay on it, you instantly go into the 'hole' in the middle of the mattress He said he would give me a discount if I wanted to buy another mattress from him First, he didn't tell me what kind of a discount he would give me, just said he would discount it for me This is the first time I have heard about a 25% discount Secondly, after doing Business with this fellow, why would I trust him to do right, when he hasn't done right so far Bottom line, I WANT A REFUND WITHOUT ANYMORE EXCESSES WHY HE CAN'T WORK WITH THE ISSUES ...and I would never do business with him again I don't want to buy anything else from him, you can't trust him I'm going to *** *** on Monday, January 5th to get a copy of the transaction to show exactly what I paid for it I believe it was just under $and for that price, I should be able to get a good mattress that fits our needs Since I can't trust the man to do good business, I don't want to do business with him againThe mattress is THREE YEARS OLD!
REFUND POLICY All sales are final at Creson’s Mattress GalleryNO RefundsPlease refer to our Night Comfort Guarantee. Comfort Guarantee.We at Creson’s want you to make your purchase with confidence and we know that even after making a careful selection,
sometimes people need a different level of comfortIf you wish to exchange your mattress, we will make one comfort exchange for you on another selection of equal or greater value for up to days after delivery(An increase in price requires payment for the price difference.) All you have to pay is a 10% processing fee, minimum charge $100.00. A $re-delivery fee for a local delivered exchange; all out of town delivery fees are $per mileThe manufacturer's law label must remain intact and sewn into its original position to qualify for any exchangeStained or damaged products, clearance or closeout products, Organic Mattresses and Foundations, adjustable bases, "AS-IS" purchases, special order products, floor models and exchanges for a different size are not covered by our 60-Night Comfort Guarantee. We ask that you spend at least nights to ensure that the padding settles properly and your body has the time to adjust to the feel of your new mattress before we process an exchangeSleeping on a new (or any different) mattress takes a few days to get used to, and with that familiarity you can know for sure you're making the right decision. The comfort guarantee does not apply to pillows, toppers, comforters, mattress protectors, sheets or pillowcases.As you see by these (Refund Policy, Comfort guarantee) she had up to sixty days to exchange it for another mattress, I did do an inspection several months after she received the mattress where the mattress did not meet the warranty of one and a half inches body impression so I did a fix to help her untill it didThe next time I heard from her was on 12/30/and she wanted me to inspect her mattress again for a warrantyI informed her the company went out of business (was sold and new company did not take on the warranties of old company) I explained that I would do what I could by giving her a 25% discount on a new mattressShe said she had a long distance call coming in and would call me backShe did not call
I am rejecting this response because: He came up with every excuse in the book why he shouldn't pick the mattress up "You will get used to it." "You need to give it more time" He didn't want to loose the sale ...and that I didn't contact him for months later is a bald face lie I didn't receive a written guarantee because he said they take care of that at the store, on computer I trusted him because it was originally ***'s business and doubted that *** would sell it to someone so dishonest I see that's it's going to be his word against mine, and obviously he's not going to be honest, ie: he didn't own the story then My brother-in-law was retired at that time He probably didn't believe me when I said *** was my brother-in-law He said he gave me a "family discount on the mattress" I don't believe that either He's not an honest manMaybe it would be a good idea to set up a sting operation on this fellow ...or have someone come out from Revdex.com to inspect the mattress their self Coming out a month after I purchased it and putting blankets under the mattress for support and telling me that I would get used to it, is proof right there He's a crook! Set up a sting operation on him and send someone out from Revdex.com to inspect the THREE year old mattress I'm tired of his excuses
On the back of every receipt it states that your mattress is covered by the manufacture's limited, an as in the case of Mrs *** it states that she had a day comfort guarantee in which she could have exchanged it no question askedAfter the day period then the only option comes from the manufactures warranty using their guidelinesSeveral months after Mrs *** purchase, she contacted me about inspecting the mattress, I did so and at that time the mattress did not meet the manufactures guidelines for replacementThe next time I heard from Mrs *** was 12/30/when she called and ask me to inspect her mattressI informed her at that time the manufacture was out of business and there was no warrantyI felt bad and told her I would give her a 25% discount on a replacement mattress
I am rejecting this response because: I have talked to the now owner at different times since I bought this mattress He always had excuses as to why he shouldn't do anything about it He said I didn't turn the mattress, I told him I have turned the mattress I complained about a month after I purchased the mattress He said I would get used to it After that, when he did come out, he put blankets under the mattress for more support and said my body would adjust to the mattress A NEW MATTRESS SHOULDN'T NEED BLANKETS PUT UNDER IT FOR SUPPORT He simply has not wanted to work with me When I asked about the guarantee on the mattress, he said I didn't own it long enough I showed him when he came out and put extra blankets under the mattress and used his 'ruler' to measure it, that as soon as you lay on it, the mattress no longer supports you You sink into the mattress likes there's a hole in it He also told me that he didn't own the business when I purchased the mattress, so he wasn't responsible or obligated to honor the warranty With the price I spent for this mattress (which is supposed be for spinal patients) and since I have complained about this mattress from about a month after the purchase, I still feel that he should honor the warranty Telling me it's not his problem because he didn't own the business then is another excuse As hard as it's been to work with this fellow who has refused to deal with the break down issues of the mattress, I should be entitled to a refund He's given me one excuse after another why he will not take the mattress back He sold the mattress to me, he gave me the year warranty, he should honor it He's only continues to buy more time so he doesn't have to address the matter Better put, to date he has REFUSED to address the issue He has refused to work with me Now we can't use the mattress at all because when you lay on it, you instantly go into the 'hole' in the middle of the mattress He said he would give me a discount if I wanted to buy another mattress from him First, he didn't tell me what kind of a discount he would give me, just said he would discount it for me This is the first time I have heard about a 25% discount Secondly, after doing Business with this fellow, why would I trust him to do right, when he hasn't done right so far Bottom line, I WANT A REFUND WITHOUT ANYMORE EXCESSES WHY HE CAN'T WORK WITH THE ISSUES ...and I would never do business with him again I don't want to buy anything else from him, you can't trust him I'm going to *** *** on Monday, January 5th to get a copy of the transaction to show exactly what I paid for it I believe it was just under $and for that price, I should be able to get a good mattress that fits our needs Since I can't trust the man to do good business, I don't want to do business with him againThe mattress is THREE YEARS OLD!
REFUND POLICY All sales are final at Creson’s Mattress GalleryNO RefundsPlease refer to our Night Comfort Guarantee. Comfort Guarantee.We at Creson’s want you to make your purchase with confidence and we know that even after making a careful selection,
sometimes people need a different level of comfortIf you wish to exchange your mattress, we will make one comfort exchange for you on another selection of equal or greater value for up to days after delivery(An increase in price requires payment for the price difference.) All you have to pay is a 10% processing fee, minimum charge $100.00. A $re-delivery fee for a local delivered exchange; all out of town delivery fees are $per mileThe manufacturer's law label must remain intact and sewn into its original position to qualify for any exchangeStained or damaged products, clearance or closeout products, Organic Mattresses and Foundations, adjustable bases, "AS-IS" purchases, special order products, floor models and exchanges for a different size are not covered by our 60-Night Comfort Guarantee. We ask that you spend at least nights to ensure that the padding settles properly and your body has the time to adjust to the feel of your new mattress before we process an exchangeSleeping on a new (or any different) mattress takes a few days to get used to, and with that familiarity you can know for sure you're making the right decision. The comfort guarantee does not apply to pillows, toppers, comforters, mattress protectors, sheets or pillowcases.As you see by these (Refund Policy, Comfort guarantee) she had up to sixty days to exchange it for another mattress, I did do an inspection several months after she received the mattress where the mattress did not meet the warranty of one and a half inches body impression so I did a fix to help her untill it didThe next time I heard from her was on 12/30/and she wanted me to inspect her mattress again for a warrantyI informed her the company went out of business (was sold and new company did not take on the warranties of old company) I explained that I would do what I could by giving her a 25% discount on a new mattressShe said she had a long distance call coming in and would call me backShe did not call