Crest Cadillac & Acura

[redacted] Complaint HandlerI have read the message from Crest Cadillac.I would like to address each paragraph of this message individually.In Fall of I was made aware of the amount of oil that was needed to maintain the proper level of oil I did not, at that time, bring the vehicle back to Crest Cadillac I added the proper amount of oil to maintain the proper level and brought it back to Crest Cadillac for the next routine oil change.I cannot understand why the previous owner would not contact me but would be willing to talk with Crest Cadillac if there were no pre-existing conditions.I only mentioned that a consumer test drove the vehicle and refused purchase because it was conveyed to me by Driver's Village and they provided me with all of the service records while it was in their possessionThe vehicle did overheat in April What I am trying to convey is that Crest Cadillac informed me that my dealer warranty had expired and I did not purchase the extended warranty They later offered me $6,on a trade for a vehicle I had paid $34,only months earlier from them In a previous report to you they stated that I should contact Audi of America, Incbecause this vehicle should probably not be experiencing these major problems for the age and mileage of the vehicle However, they never offered to help me contact Audi of America, Incin April so that I could go forward with this issue.The opinion of [redacted] was conveyed to me by Adam Rogers and his colleagues and I do not know who the Service Advisor, Zach is.I never said that Crest Cadillac did not offer to help me before April 2015, however, after I was experiencing major problems with the vehicle I purchased from them they offered little to no help as I have stated above.I did not ask Crest Cadillac for a rental vehicle but they never offered me a loaner and they never explained their policy to me that these vehicles are reserved for customers whose vehicles are in house for short term to medium repair or maintenance.In closing, Crest Cadillac states their feeling on the matter is that it is unfortunate that I declined the offer of protection beyond their warranty I was purchasing a Audi in August of which only had one previous owner, 65,miles It now has only 70,and I would never have expected to have such major problems with a vehicle of this caliber

Re: [redacted] & concerns about transmission, brakes & alignment: Prior to delivery of this vehicle, upon inspection of the vehicle’s overall condition, we did replace all brake rotors (to address a pulsation when braking) and we then determined that brake pads had more than adequate life/thickness remaining (all pads measured mm or greater)No alignment issues were notedNo transmission issues were noted Also, it was determined that the front engine/motor mount needed replacement and that was completed prior to vehicle deliveryWhen the vehicle was brought back following delivery with customer concerns of a hard shift, our (same) technician road-tested the car and determined that it was shifting fine and there were no alignment issues He did state that the vehicle had a very slight ”play” in the rear motor mount that could possibly be causing the customer’s concern The issue is minor and fairly considering the car’s age A motor mount is not an item that is covered under State Used Car warranty Although it is not a covered item, Crest would be willing the split the $quoted cost of this repair if the customer feels strongly about it being completed and if this would satisfy the concernsIt should be noted that the car is 7-years old, will have wear and tear and will not drive as a new vehicle The customer signed a NY State Limited warranty form The details of covered and not covered items are listed on the back of this form With kind regards,Jim B***, VP/GMCrest Cadillac-Acura

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, I am questioning slipping ITransmission and break work also half cost for motor mount is fineThe other issues with thdy be fixed as well not at any cost because break work is what your dealerahip did and now caliper sticks and that is covered under limited warranty Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I spoke with Crest Cadillac todayThey agreed to refund the full amountI find that resolution is satisfactory to me Regards, [redacted] ***

There may be a few minor items from the 3rd body repair this car has required – and we have offered to make whatever adjustments are needed However, the customer has not yet given us the opportunity to do so by bringing the vehicle back He demanded a loaner car, yet has in the past not kept prior loaners in respectable condition Also, previous loaner cars have not been returned promptly, and on one occasion, days beyond when his car was completed and ready We have other clients who need these cars Also, Mr [redacted] complained about body alignment on the other side of the car from where the repairs were made That is not in the scope of what the insurance company paid for and is not fair.At no time was the personal medical life of Mr [redacted] discussed whatsoeverWhat was stated by email was that we found a bag of marijuana under the driver seat of a prior loaner (after Mr [redacted] used the car), yet another reason we decided loaners were no longer his privilege No one rifled through his papers The email comment was in regard to OUR vehicle and what was found insideIn the meantime, Mr [redacted] has been abusive to virtually all staff members on his every visit over numerous years He is always disruptive, condescending and never satisfied Such abusive behavior will not be tolerated from anyone at Crest Dealerships Mr [redacted] disputed the charges with his credit card company, yet they agreed and sided with Crest He complained to *** Corporate and they agreed with Crest and closed the case He posted numerous online disparaging and slanderous reviewsWe even attempted to make an offer via our dealership attorney to settle the matter, but he and his attorney refuse to even discuss the matter, or return phone calls or emails, to try to resolveJim ***VP/GM Crest Cadillac [redacted] ***

[redacted] It would be helpful to see any documentation of the engine problem (the consumer may have) since delivery of the car from CrestThanks, [redacted] GMCrest Cadillac, Syracuse

[redacted] Here is Crest’s reply to the above referenced complaint: Crest did over $1,worth of reconditioning to this vehicle before it was sold (RO attached), including a wheel bearing, upper control arm and alignment The technician made no mention of an oil light being onWe have no record of the phone call mentioned in the complaint Typically, when a client calls about an issue after delivery of any new or used vehicle, we would invite them in so we can look over the car and the problem before determining the next course of action We were never given the opportunity to look at the car, from what our records show, since it has not been back into the Crest Service DepartmentFor the record, the amount of the sale was $7,225, not $8, As it has been almost months since delivery, clearly any warranty has expired However, we would be more than happy to look at the car to provide a 2nd opinion as to whether a new engine is in fact necessary If the Jeep could be brought here for that inspection, we will look at it at no chargeRespectfully submitted, [redacted] VP/GMCrest Acura

The reason for the floor and interior hatch-well saturation was plugged sunroof drain hosesAsa result of the plugged drains, water pooled up in the rear hatch and back-fed thru her car.Crest Service Advisor Liz contacted the customer's extended service contract company (Allstate)and they (unfortunately) informed us that this is not a covered repair.We were able to replace her rear hatch module under a GM parts warranty (at no cost to thecustomer)And the USB repair was covered under the Allstate contractHowever, since theservice contract does not cover the drain repair, the consumer was responsible for theremaining costs[Furthermore, the extended service contract prohibits the dealership's abilityto extend any "goodwill" towards this repair].As GM stated to MsDupigny, there is no open recall incorporating this concern for this vehicle.Dirt, sediment, leaves, seeds, etccontribute to drain hoses clogging at various timesCrestadvises our customers to take needed time periodically to spray the roof channels on thesevehicles to prevent buildup that may affect proper drainageIt is a maintenance item.At Crest, we are always reimbursed for any legitimate warranty repair, so we are always lookingfor ways to help get problems resolved under warrantyIt is not in our interest to tell aconsumer they do not have warranty coverage, as then we are likely not to get the work at all.If the customer would like to consider trading for a different vehicle, we are more than happyto obligeWe currently have an outstanding selection of vehiclesWe can be reached at thephone number on this letter to schedule an appointment.James ***, VP/GM