Crest Homes Real Estate & Building Company LLC

Complaint number [redacted] requested that her lamp be converted to US specifications, with a brown cord, switch and new socketThe original cord was white, and the repair was completed with a white cordWhen the customer came in to pick it up, she commented that the repair was to be done with a brown cordThe correction was made that day, and a message was left on [redacted] s cellphoneWhen [redacted] came to pick up the lamp, the man at the counter that day was unable to find a candelabra bulb to test the lamp[redacted] call the shop on March 27th to say that the work was not doneThe owner of the company called [redacted] on March and asked if he could pick up the lamp on April The lamp was picked up, and returned to the shopThe inside of the socket had been changed, but the original shell had been re-used to maintain the original style of the lampThe shell, was stripped of inside threads, and had to be replaced[redacted] called to see if she could pick up the since she was in the neighborhoodThe lamp was going to be delivered back to her houseShe picked up the lamp and the new shell was shown to her.I am happy to say that she was content with the repair and our responseThe lamp was tested with the Customer there [redacted] thank us for the work and quoted that we had earned her business backShe paid a reduced fee which was offered by Appliance Fixit and left happily with her lampThank youRegards,Michael T***Appliance F#-###-####

Complaint number [redacted] requested that her lamp be converted to US specifications, with a brown cord, switch and new socket. The original cord was white, and the repair was completed with a white cord. When the customer came in to pick it up, she commented that the repair was to be...

done with a brown cord. The correction was made that day, and a message was left on [redacted]s cellphone. When [redacted] came to pick up the lamp, the man at the counter that day was unable to find a candelabra bulb to test the lamp.[redacted] call the shop on March 27th to say that the work was not done. The owner of the company called [redacted] on March 31 and asked if he could pick up the lamp on April 1. The lamp was picked up, and returned to the shop. The inside of the socket had been changed, but the original shell had been re-used to maintain the original style of the lamp. The shell, was stripped of inside threads, and had to be replaced.[redacted] called to see if she could pick up the since she was in the neighborhood. The lamp was going to be delivered back to her house. She picked up the lamp and the new shell was shown to her.I am happy to say that she was content with the repair and our response. The lamp was tested with the Customer there. [redacted] thank us for the work and quoted that we had earned her business back. She paid a reduced fee which was offered by Appliance Fixit and left happily with her lamp. Thank you. Regards,Michael T[redacted]Appliance Fix-it ###-###-####

The customer brought her [redacted] vacuum cleaner into our shop on March 3. All repairs are preformed in order of when they come into our shop. The customer called on March 25 to find out the status of her repair. She was told that she would be receiving a call with an estimate to repair the vacuum in...

following few days. The [redacted] vacuum takes longer than most vacuums to diagnose because of the clone system that it uses. On May 29th, the customer was told that she needs a foot valve and filters that are special order items. The vacuum also needed a deep cleaning to free up the cyclone that was impacted with dust and dirt. The foot valve was ordered on March 31 along with other parts that we needed from [redacted]. Unfortunately for all parties involved, the foot valve was backordered from the supplier, and when it came in, we would complete the job. The part came into our shop on April 22. The customer did call that day and was told that the part had come in. Her response was that she was contacting the Revdex.com and wanted to talk to the owner. She was told that the owner was not available, and this upset her very much. The owner of the business does not repair [redacted] vacuum cleaners and was not in the shop. The vacuum was repaired on April 25. On April 26 the customer called and was informed that her vacuum was ready for pick up. The service to her vacuum took 3 1/2 hours and requires 2 days so that the cyclone can dry out after cleaning. The customer was free to pick up her vacuum at anytime that she wanted, if she was not happy with our service. She was not held hostage and is not due any compensation for the extended time that we had our vacuum. We cleaned and repaired the vacuum as requested. Most repairs take 2-3 weeks to complete. This one took longer because of the special order parts the wee needed to complete the job. The customer picked up the vacuum and paid the balance on the vacuum without incidence on April 28.Thank you[redacted]