Crest Volvo Cars Reviews (%countItem)
Crest Volvo Cars Rating
Address: 6020 State Highway 121, Frisco, Texas, United States, 75034
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We were told the car had all the driver assist features including blind spot monitor and rear sensors. I specifically asked about it before purchase
we paid $2000 upfront and financed $32000. we were told that although not mentioned in car fax which contained multiple inaccuracies on the car features that it had all the driver safety assist including blind spot monitor and rear sensors. the lane assist, warning and backup camera were malfunctioning.
refund of deposit of $2000 and nullification of finance contract. I notified the dealership within 2 hours of purchase.
Customer purchased a the Toyota from us on December 21st. The vehicle was listed on our website with a description of some of the equipment (attached). It did not list blind spot or rear sensors. The customer took delivery, gave us the down payment, and contracted on the vehicle. She called the salesman later that night, however we were closed. We told her to come back on Monday so we could discuss. We printed the Toyota equipment specs showing that the car does have drivers lane assist and active cruise control. The vehicle does not have blind spot and the video that the salesman sent to the customer prior to coming did not show the blind spot. However, all this being said, we told the customer that we could look into adding these items or she could just back out of the contract. She did not want to pay any additional money, so we refunded her credit card and canceled the contract yesterday right after she left the dealership (credit card refund attached 11 am). We tried to offer several other vehicles as well, but none of them were satisfactory to our customer. We did not try to keep them in the car and we did not offer any resistance to them backing out of the car deal. Let me know if you need any additional information. Happy holidays.
They scammed us out of 16500 and a Nissan frontier truck.
On August 22 I drove from Nashville TN to Plano TX and on August 23,2019. I purchased a 2017 Tesla. I was told to only bring cash 14k. When I got there I was told I needed 3k more I explained I only had the cash to get back home but could give them the rest on a card. I gave them 600 more cash and told them I don't have 3k but could do 2500 more so the rest was put on my cards. My husband couldn't get off work so they told me to just bring his driver's license and they would be able to trade our truck in that was under his name only. So the deal was done and I drove back to TN. Three days later Jeremy *** the finance manager called and said the envelope he gave me had money in it so I checked and of course it only had the paperwork in it. Then a few days later the GM *** started calling me stating there was something wrong with the deal and we need to fill out new paperwork. They sent two sets of paperwork up here and the third one they wanted us to agree to pay double the cost of the vehicle,when we wouldn't agree they came and got the Tesla and said we are to now only to communicate with a guy named *** who bullied us into giving him the keys or we wouldn't get our money or truck back. We have now received a paper stating they are not giving our money back to look in my purse and they are not returning our truck. They was supposed to pay our truck off for 20k but never did and we sent our payment to them for the Tesla but now capital one is calling for the payment on the frontier that crest Volvo has.
I would likeour 16500.00 back, our truck to be returned to us at their expense, the payments to be made to capital one by them due to they were the ones who has and has had the truck.
Our customer came to Dallas to purchase a Tesla from our dealership. She was approved through a sub-prime lender to buy the vehicle with a certain amount of cash down, and proof of income. All loans are always subject to the lenders underwriting department verifying the income and residence status. Even though our customer was from out-of-state, we did not feel there would be an income issue, and we allowed her to take the Tesla to Tennessee and to trade in her truck. There was an issue/mistake on our part regarding taking the cash down payment. Our video records show our business manager putting the cash into an envelope after counting the cash with the customer. He then left his office to run the credit card for the balance owed. When he came back to the office he gave this same envelope back to the customer in error, thinking it was her copies of the paperwork, which she already had. We did contact the customer and let her know, but she explained that her purse and some other belongings were stolen on the way back to Nashville and she did not have the cash. We had asked if she filed a police report and she said that she had not. We left the down payment issue alone after this. The loan paperwork was sent to the lender for funding. The lender called us back to say that the customers workplace did not verify the correct income and that she would need to provide bank statements to help proving the income. This did not check out either so we requested form *** (self employment income) to submit to the lender to try and fund the loan. We also advised the customer that we had not paid off the trade in, as we did not have a valid loan based on insufficient proof of income, per the lender. The Nissan truck has been here at the dealership, parked and waiting for the loan to fund, and the customer was made aware of this. After the *** was verified by the IRS, the lender stated the deal could not be funded based on the income. We let the customer know that we would need to add her husband for more income in order to move forward. Based on the credit of both, and the income, the bank changed their approval. We set up a notary to meet with the customers to sign paperwork. The customers texted us stating that they would not sign the new contracts. We said that we would just need to unwind the deal then and offered to pick up the Tesla and to deliver the Nissan to them. At first they agreed, however they changed their mind and said they would not swap cars. We contacted a repossession company to go and pick up our Tesla. The customer was notified who to contact and the location of the Tesla, was along with her belongings. The customer went to the agency and picked up her belongings. We let her know that her truck was here and ready to be picked up at her convenience. I received a text from the customer on November 11th, stating that she had a car company coming to pick up her Nissan truck and to be sure to give the driver both keys.
I completely understand the frustration of the customer. We did not have any intention of selling her the vehicle and then not getting funded by the lender, however her income listed on the credit application did not match any verification's that the lender went through.
Let me know if you need further information.
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is not telling the truth
Everything on the application prior to me picking up the Tesla is the same information now. My check stubs was the proof that my income was exactly what I said it was. They were supposed to pay off the trade in but sent two separate new contracts through a courier that stated we are to pay twice as much for the vehicle and when we would not sign those new contracts. The items that O thought were stolen were makeup so that would have nothing to do with them but we found that bag. The video they sent was them handing me my paperwork. So they have now stated they are not giving our money back and we had to pay to get our truck back. We want our money back and we are sending a company to get out our frontier and would like a refund from them. This has been the worst car buying experience ever.
The consumer completed the credit application stating a certain income. We sent this credit information along with the pay stubs and the contract to the lender for funding of the loan. The lender stated they would not fund the loan based on the income not verifying. We wish this was not the case as well, we are in the business to sell cars and not to get them back. The lender makes the decision if the income will verify based on contacting the workplace, checking bank statements if needed, and then through IRS verification if necessary. In regards to the new contracts being sent out, we used a professional Notary service, not a courier, to have new contracts signed. Our business manager had called the customer ahead of time to go over the new numbers that had changed due to the income issue, and a time to resign was set up. The customer used their rights not to sign the contract and we then said we needed our car back.
The Tesla came back with over 6,000 miles (in 60 days), scuffed wheels, a slight dent in the rear bumper, and missing the charging cable. The customers Nissan truck was kept safe and without any issues, and returned to the customer, at her expense, since she had refused to have us deliver the Nissan to her and pick up the Tesla when asked. We had a driver and a time set up with the customer to make the exchange. The customer texted back to us stating that she would no longer agree to this.
(The consumer indicated he/she DID NOT accept the response from the business.)
We have paid for our Nissan to come back to us and we now have it. I would like my money to be refunded for that which was 595.00 and our 16500.00 that was the down payment that we gave them. This company is a scam for out of towners. Please let the public know not to purchase vehicles by cash with them.
The basically did not fix my car. Volvo ended up towing me somewhere else to make it right
I originally began my car repairs with Crest Volvo for my vehicle brakes. They were not able to recreate the problem so Volvo had me take my car to Park Place Volvo. Park Place Volvo replaced the front brake pads and rotors on the vehicle. 229 miles later, I noticed that there were two lines hanging on the ground. I assumed that they were my brake lines, but come to find out, there were my fuel lines. I contacted Volvo Roadside assistance, and they towed my vehicle to Crest Volvo. The service advisor, Jordan Farmer, asked me twice if I had hit something with my vehicle. I answered no both times. At this point, I decided to take pictures of my vehicles under carriage. Jordan from Crest Volvo contacted me, and when I returned his call, I was forwarded to the service director, Jeremi Chapman. Jeremi Chapman, preceded to tell me that I needed to pay Crest Volvo $330 to replace the cover that covers my fuel lines. My vehicle has approximately 39555 miles, and it is currently covered under the Volvo Bumper to Bumper Warranty. There was no explanation as to how a piece of my car went missing, 229 miles after a certified Volvo dealership mechanic worked on my car. He stated that Volvo was denying to take care of this issue, which is why I needed to pay. I contacted Volvo, and the response I received was quite contrary to Mr. Chapmans statements. during my conversations with Volvo, at one point, they wanted me to pay Crest Volvo and submit a reimbursement in an effort to deescalate the situation. I agreed, but decided that was not the best avenue. During that conversation with Volvo, I learned that Mr. Chapman had placed in my Volvo case file that the reason that the cover came off is that it "most likely came off because I had hit something." While Mr. Chapman was bullying me, I decided to tell him that I would not authorize a paid repair until I was able see the bottom of my car on the rack. I went to Crest Volvo and they had my vehicle on the rack so that I could take additional photos. The service advisor, general manager/owner, and service director had gone for the day. I had a conversation with the technician that worked on my vehicle (Alex *** along with the shop foreman (Jon *** I asked them if the saw any evidence underneath my vehicle that would support impact or trauma to the under carriage of the vehicle. They replied and stated that they did not reach that conclusion during their impact assessment. I asked Jon *** as the subject matter expert did he feel that I "most likely hit something that would take off this cover." He replied and stated that they did not come to that conclusion while working on my vehicle. I asked him why someone would write that in my Volvo case if they as the subject matter experts did not support that finding? They were not able to provide me with an answer to that question. I asked Jon *** if it is a common occurrence for that cover to fall off during operation of the vehicle. Jon *** the shop foreman, replied and stated that it is uncommon for this piece to just fall off during the operation of the vehicle. Additionally, Jon *** mentioned that if he had the piece, even if it was damaged that he could have written it up as a warranty issue. Due to the fact, the piece is missing, he was not able to complete the action. I also asked John *** if this piece were loose at the 39326 miles, would it be noticeable on the rack during the brake work. He told me that it more than likely would be noticeable. I believe he stated that eight screws hold this cover in place. I do not understand how eight screws and three yellow plastic clips miraculously disappear with no evidence as to what the root cause would be 229 miles after a certified Volvo dealership worked on my vehicle. I am also concerned that the Crest Volvo service director, Jeremi Chapman, contacted me to tell me that Volvo is not covering this as a warranty item when that determination had not been established, as per our
Refund and improve customer service
Crest Volvo has an outstanding reputation for customer service. We have had issues in the past with Ms. and her Volvo S80. She had brought it in for a brake squeak that after driving the car in the morning, when it was wet, when it was dry, we could not duplicate any squeak. I understand her frustration as a noise can really bother someone, and I am sure it gets very annoying. It is like going to the doctor when you are feeling bad, and they cannot tell you why or what the issue is. We are only here to repair issues, we get paid to repair them, but we cannot just repair something without a valid claim, and we could not duplicate the issue, after days of trying. We told her this and she did not like it. We had asked for her to bring the loan car back, and she said that she would not until Volvo made a decision on the squeak. She ended up being in the loaner for about 10 days and then I met with her to discuss the issue. I personally drove her car with her and could not make it squeak. She has yelled at several of our employees, and also used profanity in our service drive and around our dealership. I offered to have her speak to Volvo Corp to discuss an option to bring her car to another dealer to get another opinion. She was in my office and after not hearing what she wanted immediately, began yelling at the Volvo customer service rep and demanding that she do something about her car. It went up to a supervisor level and they agreed to have Park Place Volvo look at the car. Volvo agreed to replace her brakes for her at Park Place. The issue regarding the fuel lines began when Roadside Assistance towed her vehicle back to us, even though we had told Volvo that we thought it was best that she deal with another Volvo dealer, however we were the closest dealer. Since it was a potential safety issue, my service director, Jeremi *** put Ms. into one of our loaner cars to drive. We inspected the vehicle and noticed that there was a missing fuel line pan under the car and that is why the lines were exposed. Since the pan is held on with several fasteners, it was thought that maybe Ms. had hit something at some point, like maybe a pot hole or speed bump. Since the missing cover is not something that is typically covered by warranty, we let Ms. know. She was very upset about this and said she would speak to Volvo. We told her that we do not know what happened to it and she actually told me on the phone that she thinks that our dealership and Park Place have conspired against her to cause this issue and that we just do not want to help. We got back with Volvo Corp and let them know this. After she again complained to Volvo Corp, they finally decided that they will offer her assistance for the issue. The Volvo Customer Care Case for Ms. noted that her car would have to be towed from Crest Volvo to Autobhan Volvo in west Fort Worth due to the fact that Park Place and Crest will not do the repair. Ms. came and dropped off the loaner and was then charged for the fuel that she used while driving the car (approx. $20). She said that she is disputing this charge as she does not think she should pay for the fuel that she used. She has since gone all over social media to tell everyone that we are a bad dealership and that we have no integrity and more. I never want to turn a customer away and can overcome almost anyone, but this is just not the case with Ms.. I wish her all of the best with her car and hope that she does not have any future issues. If you need any back up information, it can be provided, just let me know. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, they were able to duplicate the brake noise and deemed it normal so I went to Park Place for a second opinion. Park Place replaced my brakes eventually, and did not put the fuel pan back on for some reason, they made a mistake. Park Place worked on my car at 39326 and at 39555, all off a sudden pieces were missing, and that is no coincidence.
I have no issue with paying for out of warranty repairs and repairs not covered under the factory service maintenance that I paid for upfront from Volvo. Those determinations had not been made by Volvo when *** entered false and misleading information into my Volvo Case file. Information he believed would influence that assessment to my detriment. As for, going over social media, hopefully other women will see it and not been taken for fools. *** has no integrity and he is dishonest.
I went to Crest Volvo and they had my vehicle on the rack so that I could take additional photos. The service advisor, general manager/owner, and service director had gone for the day.
I had a conversation with the technician that worked on my vehicle (*** along with the shop foreman (***
I asked them if the saw any evidence underneath my vehicle that would support impact or trauma to the under carriage of the vehicle. They replied and stated that they did not reach that conclusion during their impact assessment.
I asked *** as the subject matter expert did he feel that I "most likey hit something that would take off this cover." He replied and stated that they did not come to that conclusion while working on my vehicle. I asked him why someone would write that in my Volvo case if they as the subject matter experts did not support that finding? They were not able to provide me with an answer to that question.
I asked *** if it is a common occurrence for that cover to fall off during operation of the vehicle. *** the shop foreman, replied and stated that it is uncommon for this piece to just fall off during the operation of the vehicle.
I asked them when there is a Volvo case who updates that information. They replied that it would be the service department update that information.
I am concerned that the subject matter experts *** and *** did not opinion that "I most likely hit something" as the root cause of this situation, but yet, this is documented in my Volvo case.
Additionally, *** mentioned that if he had the piece, even if it was damaged that he could have written it up as a warranty issue. Due to the fact, the piece is missing, he was not able to complete the action.
Additionally, I asked *** if this piece were loose at the XXXXX miles, would it be noticeable on the rack during the brake work. He told me that it more than likely would be noticeable. I believe he stated that eight screws hold this cover in place. I do not understand how eight screws and three yellow plastic clips miraculously disappear with no evidence as to what the root cause would be 229 miles after a certified Volvo dealership worked on my vehicle.
I am also concerned that the Crest Volvo service director, Jeremi Chapman, contacted me to tell me that Volvo is not covering this as a warranty item when that determination had not been established, as per my conversation with *** from Volvo Customer Care. He demanded that I pay the cost of the replacement ($330) or return their loaner car to retrieve my vehicle. This extortion tactic would qualify as deceptive trade practices. Lying in the Volvo case file is also a deceptive trade practice.
This dealership is dishonest and they have no integrity. I hope they are investigated by the Texas Attorney General.
I have no issue refunding the $20 for fuel for Ms. Williams, even though she did use the fuel, and that it is policy for customers to pay for it. I do however have issue with being told that we have no integrity, and that we are dishonest. This is in no way the case. I contacted Volvo Customer Care and spoke with *** (Supervisor) so that she could verify that Volvo covered Ms. issues through "goodwill" and not a warranty claim. Since the missing pan is not a valid warranty claim.
Hi ***,
I am sorry I haven't returned your email before now. I am unable to send her complete file however I have listed below the information that you might find helpful. Please let me know if you need anything else.
From Volvo:
Ms....
Saw a line sagging down from her vehicle. She was upset because she assumed it was her brake line. She later called back and was more upset because it was her fuel line that was actually sagging. She went on to say the repair would not be covered because the protective plate was missing. And this is usually caused by an outside influence. I explained that this is not something that would be covered however as a good will gesture Volvo will cover the repair which we did.
Please let me know if there is anything else that we need to do. I will need the credit card used for the fuel in order to refund the money. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not a matter of the money. It is the principle of the matter. They lied to me. Volvo had not made a determination as to the repair of the vehicle when they lied in my case file. If Volvo was not going to cover the repair, once that determination had been made and provided in writing, I would have paid for the repair and taken recourse at a later date.
Crest Volvo can respond to the dispute with Chase Bank since they no issue refunding my money.
I went to Crest Volvo and they had my vehicle on the rack so that I could take additional photos. The service advisor, general manager/owner, and service director had gone for the day.
I had a conversation with the technician that worked on my vehicle (*** along with the shop foreman (***
I asked them if the saw any evidence underneath my vehicle that would support impact or trauma to the under carriage of the vehicle. They replied and stated that they did not reach that conclusion during their impact assessment.
I asked *** as the subject matter expert did he feel that I "most likely hit something that would take off this cover." He replied and stated that they did not come to that conclusion while working on my vehicle. I asked him why someone would write that in my Volvo case if they as the subject matter experts did not support that finding? They were not able to provide me with an answer to that question.
I asked *** if it is a common occurrence for that cover to fall off during operation of the vehicle. *** the shop foreman, replied and stated that it is uncommon for this piece to just fall off during the operation of the vehicle.
I asked them when there is a Volvo case who updates that information. They replied that it would be the service department update that information.
I am concerned that the subject matter experts *** and *** did not opinion that "I most likely hit something" as the root cause of this situation, but yet, this is documented in my Volvo case.
Additionally, *** mentioned that if he had the piece, even if it was damaged that he could have written it up as a warranty issue. Due to the fact, the piece is missing, he was not able to complete the action.
Additionally, I asked *** if this piece were loose at the XXXXX miles, would it be noticeable on the rack during the brake work. He told me that it more than likely would be noticeable. I believe he stated that eight screws hold this cover in place. I do not understand how eight screws and three yellow plastic clips miraculously disappear with no evidence as to what the root cause would be 229 miles after a certified Volvo dealership worked on my vehicle.
I am also concerned that the Crest Volvo service director, Jeremi Chapman, contacted me to tell me that Volvo is not covering this as a warranty item when that determination had not been established, as per my conversation with *** from Volvo Customer Care. He demanded that I pay the cost of the replacement ($330) or return their loaner car to retrieve my vehicle. This extortion tactic would qualify as deceptive trade practices. Lying in the Volvo case file is also a deceptive trade practice.
This dealership is dishonest and they have no integrity. I hope they are investigated by the Texas Attorney General.
As to the claim about being women friendly, it is obvious that they have not read their yelp reviews. Many women have been there and do not feel that they have good service. T
The bottom line is that they lied to Volvo regarding my car, and tried to coherence me paying for repairs when Volvo had not made a determination as to their position in the matter.
Crest wasted my time with their dishonestly.
The only part about this rebuttal, I agree with is that Park Place did the work before the pan went missing. Crest had the opportunity to make it right as Volvo convinced me to tow my car there and give them a second chance. I would agree that they have plausible deniability as to the pans disappearance but that does not mean they could not work with Volvo to make it right.
Crest Volvo failed miserable at this second chance.
As far as the pan is concerned. Pieces of you car do not go MIA without an indication as to the root cause, which I confirmed with Crest Volvo technicians.
The crazy part is that if I had hit something and had the piece they could have written it up as a warranty item without Volvo approval. Jeremi Chapman did not want to wait for this determination and lied in my Volvo case file. That is a definite problem so lets not continue to skip that be ignoring it.
It seems that the GM, who is answering this Revdex.com case wants to continually skip over that fact.
It should have never come to the point that Volvo towed my car to west Fort Worth to correct this issue. It should have never come to the point to where I had to take pictures of my car to prove that I had not hit anything. This was a result of the fabrication that Crest Volvo placed within my Volvo case file.
This place is dishonest and they engage in deceptive trade practices to meet their bottom line. Customers do not matter to them, they are only concerned about their profit margins. This is evident in their rebuttals to me.
I would encourage any person man or woman to second guess doing business with this organization.
The replacement of the oxygen sensor was unsuccessful and resulted in damage of the car which requires additional repair of the catalytic converter.
We have a 2011 XC60 which was purchased in November 2010. It had been at perfect condition until October 2017. We had the following repairs done at Crest Volvo:
X) XXXX-XX-XX: Replacement of Drivers Rear Oxygen Sensor due to failure of State Inspection
X) XXXX-XX-XX: Replacement of all spark plugs and ignition coils and bank 2 catalytic converter due to engine light was on
The engine light popped up again on XXXX-XX-XX. We dropped off our XC60 at Crest Volvo for diagnostic on XXXX-XX-XX. The service adviser recommended to replace the front oxygen sensor and possibly the band 1 catalytic converter if engine light pops up again after 500 miles' driving. We agreed to replace the front oxygen sensor on XXXX-XX-XX.
On XXXX-XX-XX afternoon, we were informed that when the front oxygen sensor was taken out, a damage was done to the car and new oxygen sensor was not able to be installed. To get the oxygen sensor properly installed will require additional replacement of the band 1 catalytic converter.
We are shocked and frustrated by this scenario. The most frustrated part is that we are asked to pay for additional repair due to mistakes or problems by the repairman!!
We would like Crest Volvo to properly install the oxygen sensor and take care of the additional repair due to damage done to the car by them as soon as possible. The should only charge us the replacement cost on oxygen sensor only.
I reached out to this customer after first hearing about the issue that she had on her Volvo. We had Volvo assist us with a new part for her car and the dealership took care of the labor for the repair. We have her vehicle repaired and she was only charged for the original issue that the car came in for. She is now a satisfied customer. Thanks.
(The consumer indicated he/she ACCEPTED the response from the business.)
MPP volvo sold me I have a two different papers one for 4170/2400 I have talked to them 3 times and still waiting for them to get back to me
I have two different papers for MPP the person who signed the paper they don't know who that is, Volvo can't find the paper work. I have been up there three times ask for the manager got everybody but him
and I still have not received an answer 5/6/18 still waiting. The problem is I sign the first paper work and one week later I sign another one but the problem is both paper work is on the same day and that is impossible. But Volvo has no paper work and they have not call or said anything.
In both of the MPP contract neither contract covers what I need to have don, so since I paid for something that was not included the money I have already paid fix what I need and stop sell the MPP unless you explain to your customer what it is they are buying
Contact Name and Title: *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@vtaig.com
I apologize that you have had difficulty getting resolution on your warranty issue. I would like to sit down to discuss the issues that you are having with your MPP contract. Our records show that your warranty has expired. You can reach me at XXX-XXX-XXXX.
I look forward to hearing back from you. Take care.
***
GM-Managing Partner
Crest Volvo Cars
(The consumer indicated he/she ACCEPTED the response from the business.)
Crest Volvo sold me a CPO with a known issue that cant be fixed.
In December of 2016 I bought a CPO 2013 Volvo XC90 from Crest Volvo. I had a 2007 S80 (which I bought as a CPO) and I wanted a newer car to give to my daughter who is getting her license this year. Because of my experience with the S80 I went for another CPO Volvo. Initially I had a lot of issues with the XC90 but because it was a CPO everything was covered. Part of me thinks that my car never had the rigorous 130-point CPO check because it had so many issues. The only problem that hasn't been corrected is my XC90 will not stay in alignment. Due to this issue my tires are wearing unevenly and prematurely. So, in a year I have had 3 to 4 alignments, multiple tires rotations and replaced six tires. The XC90 had decent tread on the tires when I originally bought the vehicle but since then I have gone through those four tires and bought six more tires.
The Crest Volvo Service Department is unable to figure out what issue is causing my alignment problem. I do believe them because I had an independent service company take a look at my vehicle and also give it an alignment. They didn't see anything wrong either. The techs at that individual service center suggested going to a shop that specializes auto frames. I spoke to one in Dallas and Plano. They both said it very expensive to do a frame check and once you get into it you will want to do the repair at that time because of the cost. They both said that if no alignment or suspension issues can be found then it may be a frame issue from a prior accident. I told them that the car fax report on the car showed no accidents. They both said there are ways to keeps accident off the car fax reports. The techs at the frame shops also mentioned that the XC90 could have had possible frame issues right from the beginning.
You can say that Crest Volvo was not aware of this issue but I found out that my XC90 had 11 alignments done at Crest Volvo Service within a 3-year period prior to me buying it. So, somebody knew something. This XC90 should have never been sold as a CPO with a known issue that couldn't be corrected.
I spoke to a lemon law attorney and because the car is over 4 years old its outside the statute of limitations (even though I have only own it for a year). At this point the service department told me to just keep up with tire rotations, alignments and avoid pot holes. I don't have time to bring this in every month for an alignment or check and that's what it needs. I'm very disappointed in this whole situation and wish I just keep my S80 or bought another car. At this point my total out of pocket expenses for this XC90 is almost equal to my total car payments I have made.
I have been told that a service manager would call me but that never happened. I opened up a case with Volvo of North America but all they do is forward that on to Crest Volvo. So, at this point I have contacted a different attorney to see what my options are. I never thought I would be in this situation when buying a CPO Volvo. In the meantime, I'm stuck with a vehicle that may have been in an accident (frame damage) that now requires alignments every month or new tires every 3 months.
I just want the issue with the allignment fixed. If they cant do that (which seems to be the case) then I want a fair trade on a different car. All I wanted was to give my daughter a safe and reliable car. Instead Crest Volvo has turned this into a nightmare and a financial burden.
Contact Name and Title: Duncan *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@vtaig.com
I am looking forward to meeting with you next week when you are back in town. This issue should never have taken this long to rectify. I appreciate you reaching out to me and I will definitely look at trading you out of your vehicle, or if possible, repairing the car to your satisfaction. We want to make sure that your daughter has a safe and reliable vehicle as well.