Crestline Funding Corp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of refunding the $I paid for the appraisal would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I spoke with Mr*** as soon as I was made aware of his concernI explained that that he applied for a loan with Crestline Funding in September and it was quickly determined that he would need to wait until February for a derogatory credit item to become seasonedThe loan officer was in
communication with Mrs*** on several occasions between September and February regarding their loan applicationThe loan officer believed that everything was moving forward as discussed with the *** loan application
I informed Mr*** that their credit scores were not adversely effected and that I would be happy to provide an explanation to any 3rd party as to why the ***'s credit report was run in FebruaryAdditionally, I told Mr*** that I would contact our credit vendor and ask if it was possible to remove the inquiry from their report
Mr*** is welcome to contact me directly at 949-863-if he has any further questions or concerns
Sincerely,
*** ***

I'm sorry that you were unhappy with your experience at Crestline FundingWe value all of customers and always strive to deliver excellent customer service*** *** was with Crestline Funding for many years and we were surprised to see him goUnfortunately *** didn't give us much
notice and we had to re-assign your loan to somebody elseWe will refund your $appraisal fee immediately
I'm sorry for the inconvenience
Sincerely,
*** ***
Crestline Funding

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Mortgage Broker in Orange NSW Australia
Finance Broker in Orange NSW Australia

I'm sorry that you were unhappy with your experience at Crestline FundingWe value all of customers and always strive to deliver excellent customer service*** *** was with Crestline Funding for many years and we were surprised to see him goUnfortunately *** didn't give us much notice
and we had to re-assign your loan to somebody elseWe will refund your $appraisal fee immediately
I'm sorry for the inconvenience
Sincerely,
*** ***
Crestline Funding

I spoke with Mr. [redacted] as soon as I was made aware of his concern. I explained that that he applied for a loan with Crestline Funding in September and it was quickly determined that he would need to wait until February for a derogatory credit item to become seasoned. The loan officer was...

in communication with Mrs. [redacted] on several occasions between September and February regarding their loan application. The loan officer believed that everything was moving forward as discussed with the [redacted] loan application.
I informed Mr. [redacted] that their credit scores were not adversely effected and that I would be happy to provide an explanation to any 3rd party as to why the [redacted]'s credit report was run in February. Additionally, I told Mr. [redacted] that I would contact our credit vendor and ask if it was possible to remove the inquiry from their report.
Mr. [redacted] is welcome to contact me directly at 949-863-8600 if he has any further questions or concerns.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of refunding the $400 I paid for the appraisal would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: I spoke with Crestline Funding back in September about the back to work program for a home loan. They could not do anything at that time said we will contact you in February .When February came Crestline called me I let them know I would not be using them I was working with someone else. I got an email from credit karma letting me know they had requested a credit report after the fact. They did not have my permission to do soDesired Settlement: I would like for them to remove this credit inquiry from my credit report

Business

Response:

I spoke with Mr. [redacted] as soon as I was made aware of his concern. I explained that that he applied for a loan with Crestline Funding in September and it was quickly determined that he would need to wait until February for a derogatory credit item to become seasoned. The loan officer was in communication with Mrs. [redacted] on several occasions between September and February regarding their loan application. The loan officer believed that everything was moving forward as discussed with the [redacted] loan application.

I informed Mr. [redacted] that their credit scores were not adversely effected and that I would be happy to provide an explanation to any 3rd party as to why the [redacted]'s credit report was run in February. Additionally, I told Mr. [redacted] that I would contact our credit vendor and ask if it was possible to remove the inquiry from their report.

Mr. [redacted] is welcome to contact me directly at 949-863-8600 if he has any further questions or concerns.

Sincerely,

Review: I did a refinance with [redacted] in December 2013 and an investment property purchase in August 2014. He had all the paperwork related to these transactions. I previously had a good experience. Recently, things have changed significantly.On May 27, 2015, [redacted] contacted me stating that rates were low and I should consider refinancing. He also stated there would be no fees associated with the refinance. He asked for the following items:2014 tax returns2014 w2sCurrent paystubsCurrent retirement and bank statementsCurrent mortgage statementsI sent the paperwork immediately.On May 27 (same day as the initial contact), [redacted] sent me the loan application with a rate of 3.75 and disclosures, which I signed immediately.On 6/2, I received the appraisal order, which was paid on 6/5. On 6/19, my appraisal was received by Crestline Funding. This is the same date I was told [redacted] was no longer with the company.On 6/26, I was told the new mortgage banker was gathering my paperwork and he would be in touch one to two business days later.On 6/30, I was told I needed to provide more documentation and the rates had changed. This was the documentation (all of which [redacted] had).2013 Federal Tax Return (all pages but do not need state returns) (we have 2014)2013 W2 (we have 2014)Current, updated paystub (we have pay period ending 5/24, so the next 1-2 would be great)HOA statement for [redacted] to prove monthly paymentInsurance for 82nd Avenue (are taxes and insurance both impounded on your Roundpoint mortgage account?)I am seeing that the total monthly amount is $300 for the vacant land loan, correct?On 6/30, I was extremely upset that I was basically starting all over again, I had no idea [redacted] was going to leave the company in the middle of my transaction, and I would never have pursued refinancing had I not been contacted by [redacted] and had a working relationship with him. That also means I would never have authorized a $400 appraisal. I was told that if I chose to refinance with another lender, Crestline would assign the appraisal to that lender. I have never been given a copy of the appraisal.On 6/30, I was told basically too bad about the rate because I did not lock it in. While that is true, so much time was wasted from sine the date that [redacted] contacted me and was processing my paperwork. Having a working relationship with [redacted] and with him having all the necessary paperwork in his files, this should have made the transaction go smoothly and quickly.Later on 6/30, I was told the previous missing files could be uploaded (see the list above) and the mortgage banker would be in touch soon. This was the last time I heard from him.On 7/6, I called the company and asked for a new mortgage banker and explained my issue of lack of timely customer service. On 7/9, I received a call from Crestline again stating the ratios looked troublesome and that a manger would call me the early part of week of July 13. (Note: there is no reason the ratios should look troublesome given that I earn more money now than when I refinanced the first time [about $11k more per year], I have less debt including no more car payment, and I have rental income every month from the investment property.)As of July 17, I have yet to hear back from anyone regarding this matter. Since [redacted] left, customer service is marginal at best, and I have unnecessarily paid $400.Desired Settlement: While I paid a third party for the appraisal, Crestline should refund the fee, as I agreed to pay the for the appraisal only when [redacted] was handling my refinance. I should not have to suffer the loss of $400 because the transition in staff directly affected my ability to refinance in a timely manner, and because the new mortgage banker and others at Crestline have handled the transition extremely poorly.

Business

Response:

I'm sorry that you were unhappy with your experience at Crestline Funding. We value all of customers and always strive to deliver excellent customer service. [redacted] was with Crestline Funding for many years and we were surprised to see him go. Unfortunately [redacted] didn't give us much notice and we had to re-assign your loan to somebody else. We will refund your $400 appraisal fee immediately.

I'm sorry for the inconvenience.

Sincerely,

Crestline Funding

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of refunding the $400 I paid for the appraisal would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,